For Our Clients - The Center's business and clinical partnership provides excellence in client care. We assess each client's needs quickly and accurately, develop an individualized treatment plan for each client, and deliver services with sensitivity, skill and compassion. For Our Employers - Invest in Your Most Valuable Asset - Your Key Employees.
Your company's success depends on your employees. You count on their ability to work together productively, present ideas and concepts effectively and communicate positively with each other and with your clients, customers and vendors. Join Our Team - The Evelyn Frye Center is expanding, more clients served, more services offered.
Your company's success depends on your employees. You count on their ability to work together productively, present ideas and concepts effectively and communicate positively with each other and with your clients, customers and vendors. Join Our Team - The Evelyn Frye Center is expanding, more clients served, more services offered.
Services
Our Treatment Goal is always for you to become your own behavioral health expert. We believe you are the most important member of your treatment team and it is our responsibility to support you in making informed decisions about your recovery and continuing health. We provide treatment services for persons of all ages including adults, adolescents, children and seniors.
The Evelyn Frye Center is committed to providing the highest quality service to you as we support your decision to improve the quality of your life. We understand the benefits of medical, spiritual, educational and psychosocial interventions.
Behavioral services are only as good as the professionals who deliver them; therefore, the Center only contracts with qualified clinicians who have been rigorously trained and who are committed to their own personal and professional development.As a result, we have a superior clinical staff that is committed to excellence and who is motivated to serve our Clients, our Center and our Community.
Behavioral services are only as good as the professionals who deliver them; therefore, the Center only contracts with qualified clinicians who have been rigorously trained and who are committed to their own personal and professional development.As a result, we have a superior clinical staff that is committed to excellence and who is motivated to serve our Clients, our Center and our Community.
The professionals at EFC work with individuals to improve their relationships in their couple-ships, marriages, families, friendships or at work. The relationship may be in a crisis, at a crossroad or seeking a healthier connection. Our professionals have specific training in relationship counseling/coaching and marriage enhancement.
The information below is to clarify the Evelyn Frye Centers perception of and treatment philosophy regarding compulsive behaviors and the addictive process. You may also want to refer to the following websites for additional information. An individual can become addicted, dependent, or compulsively obsessed with any activity, substance, object, or behavior that numbs or gives pleasure.
The Evelyn Frye Center provides comprehensive, multi-disciplinary evaluation and treatment services for children and adolescents experiencing difficulties in their home and/or school environments. Professionals with specialized training in child and adolescent development assess the youth's problems.
Reviews (29)
Neil B.
Nov 21, 2021
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I would avoid this place at all cost. The counselors and NP are great, but the administration portion is outsourced and they have consistently changed hands. I've been a patient since 2010. Multiple therapists (all great) have left the practice because of the nonsense. This will be my last year as they are no longer accepting insurance. Also, if you have a balance, they will not send in refills for medication. How is that in the patients' best interest? Your best bet if you need help is to go through your Primary Care.
Neil Burton
Feb 11, 2021
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The therapists are amazing, but the front office is almost impossible to work with. It’s always been this bad. I’ve had good therapist leave the center because of the nonsense. The front office needs to be overhauled ( for like a 10th time) and finally get it right. I mean, how hard can it be to be responsive to people who really need you. Currently looking for another psychiatrist bc I don’t want to deal with the attitude and ineptitude of the front office anymore. Patient of 10+ years
Chuck Dillingham
Sep 27, 2020
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Let me first state that my therapist while I was a patient at the Evelyn Frye Center was AMAZING! I give her 5 stars, this review is of the EFC and it’s office. Barriers to good mental health care are bad enough as is in the United States. Even once you are a patient at the EFC you should still expect to have to deal with these same barriers. Communication with the office staff to set up appointments, find out what to expect for these new “virtual” appointments and just communicating with the EFC in general is an absolute nightmare. In my personal experience I have NEVER been able to call
Chuck Dillingham
Aug 01, 2020
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I really love my therapist, but the office is a mess. Communicating with them, especially during the current pandemic when you can't just go to the office in person is "difficult" to put it kindly. I can never get a human to answer the phone, it is always an answering machine with prompts that ultimately lands you with only the option of leaving… a voicemail. Alternatively if you are an existing patient, you can text them... but don't expect any urgency in their response. It's sad that with as much stigma and barriers that exist in America with obtaining mental health care, that once you
Rosemary Gillespie
Jun 24, 2020
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I have been a patient at Evelyn Frye for >10 years. It was a much more responsive and patient oriented place and I felt that my therapist was concerned regarding me and my problems.
It is now a problem even getting a response in a reasonably appropriate way like addressing a really urgent need.
On 3/12 my antidepressants ran out. My pharmacy gave me a 3 day emergency supply and sent a request for an OK from my provider. They never got a response. They attempted more than once to connect but no go. I left messages, texted but never got a response. I understand caution. I myself can't go back to
It is now a problem even getting a response in a reasonably appropriate way like addressing a really urgent need.
On 3/12 my antidepressants ran out. My pharmacy gave me a 3 day emergency supply and sent a request for an OK from my provider. They never got a response. They attempted more than once to connect but no go. I left messages, texted but never got a response. I understand caution. I myself can't go back to
Charlene Zaragoza Cordero
Apr 02, 2020
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Jeffery H. Bowman
Jan 29, 2020
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Heather Lasson
Dec 08, 2019
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Here is my honest opinion - I was referred to this office through another physician, which may have expedited them scheduling with me. I do not know, but it sounds like others have had trouble getting in touch with the office. The initial visit is scheduled by someone who works from home and only works through email or text, and that can be frustrating although my experience was that she responded very promptly and I actually preferred this as I am very busy during normal business hours. Further visits were always scheduled at the office when I was done with my appointment and I never had any trouble
Kelly Short
Oct 11, 2019
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As many others have said, my provider was fine, but this office is a mess: I spent months trying to contact this office to remedy a billing error (a $100 no-show fee for an appointment I had already cancelled). It was thankfully finally resolved once I was able to reach someone, but beware of their scheduling and billing departments if you do chose this office.
Kiyah M.
Aug 22, 2019
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Will Joseph
Jul 10, 2019
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The good - my counselor was wonderful. Otherwise, not much good to report. Setting an appointment was very difficult (effected only through e-mail and/or text). Insurance claims were not filed correctly. To follow-up on the claims, I was provided the number to their billing agent (who does not appear to be a EFC employee). Phone calls were not returned, but a response to an e-mail stated that these would be re-filed (I saw no evidence that they were). The result was paying $$$ for sessions that should not have required patient payment.
Domonique R.
Jun 07, 2019
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Please, don't go here unless it's your last option! Therapists and psychiatrists/nurse practitioners do not last long at all; maybe 6mos to a 1 year. Support staff is even shorter.Good luck scheduling over the phone, and leaving a voice message is a joke! Texting and email are the best way to communicate. However, if you are imprecise even a little bit, you can find all your appointments canceled or changed wholly.
Also, expect surprise bills every so often. I was informed by a staff member that they don't properly bill insurance all the time, and that support depts are a mess! Something that
Also, expect surprise bills every so often. I was informed by a staff member that they don't properly bill insurance all the time, and that support depts are a mess! Something that
Alexandra Paige
Dec 01, 2018
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A. Lee
Oct 04, 2018
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As others have said, my therapist was fantastic. The office and scheduling staff were not only incompetent but rude and unkind— especially considering the patients are there for mental health reasons. After being given the run around on trying to schedule an appointment for weeks (as an already established patient) the scheduler mocked me when I said that if scheduling was always going to be this stressful, I would stop coming. I was doing treatment for anxiety so this cruelty was especially hurtful. She also wouldn’t take any responsibility for her actions such as double booking me, offering
Amanda P.
Oct 21, 2017
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I waited 7 weeks for my appointment & the nurse practitioner with an English accent refused to write my prescription that I have been on for 20 years. She wanted to give me something for diabetic nerve pain that I can get from any walk in clinic & charged me $150.00. I got my money back & will never returned. I wouldn't send my enemy to that joke of an offline. NEGATIVE STARS!!!
Jake D.
Aug 24, 2017
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The care provider I see is great- I have no issue with her whatsoever. Whoever is running this business overworks their providers, which doesn't sit well with me. Always feel bad for them.
Anyways, this place is great- if you like calling 30 times over the course of two weeks for a simple request. Only to get called back by someone who acts like they are doing you a huge favor by helping you sort out a simple issue.
Also, be careful of them trying to charge you for missed appointments. I have literally never missed a medical appointment in my life. Evelyn Frye center has tried to charge
Anyways, this place is great- if you like calling 30 times over the course of two weeks for a simple request. Only to get called back by someone who acts like they are doing you a huge favor by helping you sort out a simple issue.
Also, be careful of them trying to charge you for missed appointments. I have literally never missed a medical appointment in my life. Evelyn Frye center has tried to charge
Shannon L.
Jul 04, 2017
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I came to Yelp after visiting the Evelyn Frye Center because when i met with Michelle there she was of no help. I showed up for my appointment 15 mins early had already filled paperwork. The receptionist was on the phone talking with another patient about their meds she relayed all this personal information about this patient with me standing right there. When she was finally off the phone she assumed i was another patient and started relaying their information to me. When she finally figured out who i was she took my paperwork. At 3:20 i confirmed that i had a 3:00 and not a 3:30. She said it
Kelly Bromfield
Jun 10, 2017
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I used to like this place as I've been here for almost 18 mos. But I just had my appointment cancelled without my knowledge for the second time. I have had issues getting in touch with someone to contact my pharmacy about medications, etc. Pushing someone's therapy 3 months is truly unacceptable when someone is struggling with mental health issues. I have had good experiences with the providers but horrific experience with the office. If you don't need regular visits, this may work for you.
Jeff B.
Feb 28, 2017
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By far and away the worst medical team probably in the world. I gave them one star because I wasn't sure I could review them if I gave zero stars. My daughter was treated by Dr (thats a joke) Brittney for panic disorder, depression and anxiety. She saw the Dr several times, each time given a new prescription with no discernible results. Not blaming the Dr as we realize the treatment is a process and are willing to do whatever it takes to get my daughter well.
Last week she had an appt and saw the Dr on Tuesday. New meds were prescribed and although my daughter expressed her anxiety was
Last week she had an appt and saw the Dr on Tuesday. New meds were prescribed and although my daughter expressed her anxiety was
Marirae M.
Dec 10, 2016
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Rebecca J.
Jul 20, 2016
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I have called 2 times and even sent an email asking to be set up with a counselor. What is supposed to happen is that you call, talk with a triage team, and get set up with a counselor that best meets your needs. Twice I have gotten their "after hours" service even though I have called between the 8-5 time frame listed on their website. Leaving a message with the calling service means nothing. No response whatsoever. So, I've moved on. Based on more recent reviews, that seems par for the course. Disappointing because I was referred here from my PCP and others. So, I have
Katie K.
Jul 19, 2016
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Nathan S.
Mar 31, 2016
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I have personally never had so many problems from any organization I have ever dealt with. This place goes from bad to good to worse with office staff. I had a young lady help me over the phone a few months ago. I am guessing she is gone now because I am getting no help and the phone is now going unanswered. I am trying to retrieve information requested by MEPS so that I can join the military in which case this is time sensitive. Learn from my mistake and never deal with this company.
Nell H.
Feb 29, 2016
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My close friend, who is a nurse, worked there once. She shared horror stories with me about Dr. Frye & other employees. She didn't work there long & says she understands why there is a high staff turnover. She worked there for a year & saw tons of folks resign, due to Dr. Frye's attitude & ego. A co-worker of mine went there recently for marriage counseling because his company's insurance referred him there. He said he & his wife left laughing the first time, feeling the practice was so disorganized & therapist was young & inexperienced. He says this actually
Dae R.
Feb 20, 2016
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The only reason I am giving this group two stars is because my therapist is a very helpful person. Other than that, I don't have a lot of nice things to say.
The center goes through psychiatrists and secretaries faster than most people go through underwear. I had to cancel and reschedule several appointments, but never received confirmation about the cancellation because no one picked up the phone. When trying to get a credit on my account for an appointment I missed due to illness, but was charged for, I could never get a hold of the person who was supposed to give me my money back!
The
The center goes through psychiatrists and secretaries faster than most people go through underwear. I had to cancel and reschedule several appointments, but never received confirmation about the cancellation because no one picked up the phone. When trying to get a credit on my account for an appointment I missed due to illness, but was charged for, I could never get a hold of the person who was supposed to give me my money back!
The
Taylor A.
Dec 09, 2015
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The Evelyn Frye Center has the worst customer service/scheduling I've ever seen in a business. I was referred by my doctor to see a psychiatrist and they schedule me to see a therapist the first visit.
So then I get rescheduled to actually see a psychiatrist about 4 weeks later. Show up to my appointment on time and they state the person cannot see me because he is booked up already. I decided to give them one more chance, so we schedule another appointment 4 weeks later again.
What do you know, the exact same thing happen AGAIN. Each visit I had to cancel work and drive over 2 hours both
So then I get rescheduled to actually see a psychiatrist about 4 weeks later. Show up to my appointment on time and they state the person cannot see me because he is booked up already. I decided to give them one more chance, so we schedule another appointment 4 weeks later again.
What do you know, the exact same thing happen AGAIN. Each visit I had to cancel work and drive over 2 hours both
Alex L.
Feb 04, 2015
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I have been a patient of the Evelyn Frye Center for the past seven years. My counseling experience with Dr Frye profoundly changed my life in the most positive way imaginable. When I first visited the Evelyn Frye Center I was suffering from depression, crippling anxiety, and low self-esteem. I had heard about the Evelyn Frye Center from a friend and decided to try one therapy session. I promised myself if I didn't like it I wouldn't have to go back. The first session was really tough but in a good way. The counselor I met with really listened and wasn't quick to diagnose me or force
Katie I.
Dec 29, 2014
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I've worked in a doctor's office and this girl at the front has to be the most unprofessional person I've ever dealt with in a healthcare setting. She clearly doesn't want to be there and was so rude to me. My appt. was at 1pm and I checked in at 12:55. She said I was supposed to be there an hour before my appt. to fill out paperwork. I recall them saying to be there early, but not an hour. If they wanted me there at 12, she should of said, come at 12. All doctors offices say to come early to fill out paperwork. I was there before the appt. I asked if I could fill it out during
Katie M.
Jun 05, 2014
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Absolutely the worst billing staff I have ever seen. Please be very cautious about having them bill your insurance. I spent many hours of my time on the phone, trying to get the billing staff AND the office manager to understand my claim. I left multiple voicemails with the office manager. She never once returned my call. I emailed the "contact" through their website and never heard back.
I finally had to call my insurance company and have them get us on 3-way calling. It took another hour of going through each date of service for them to finally understand what was going on
I finally had to call my insurance company and have them get us on 3-way calling. It took another hour of going through each date of service for them to finally understand what was going on
