Since 1996 our mission has been to make sure you can turn to us in your time of need, no matter how big or how small the job may be. Excellent customer service and craftsmanship is our highest priority. Our plumbers and technicians have extensive training in their respective fields and are equipped with the latest technological advances in our industry.
We strive to see that each customer receives the best service experience available, beginning with an accurate diagnosis of your plumbing or HVAC issue to finishing with the best possible solution for your particular situation. What began as a locally owned company in Clackamas has grown over the past years to include branches as far north as Seattle and as far south as Eugene.
We strive to see that each customer receives the best service experience available, beginning with an accurate diagnosis of your plumbing or HVAC issue to finishing with the best possible solution for your particular situation. What began as a locally owned company in Clackamas has grown over the past years to include branches as far north as Seattle and as far south as Eugene.
Services
NW Sundance Services wants to welcome you and let you know we perform quality installations, replacements, repairs, or service on all of your plumbing and HVAC-R items. We have been in business for over 10 years and have the resources to accommodate your needs in a timely and efficient manner. Our friendly office staff is more than happy to help you anytime, so don't hesitate, call us today!
When you need quality plumbing services in Portland from an honest contractor, call NW Sundance Services. Our plumbers make it a priority to offer the latest technology while maintaining all plumbing codes and standards set by the Portland industry. We provide a variety of residential and commercial services, and our team has over 10 years of experience in the business.
NW Sundance Services serves the entire Seattle metro area for all your plumbing needs. We believe when a Seattle resident encounters a plumbing problem, you deserve to have a reliable, trustworthy, and licensed plumber available to you at an affordable price. We demand the best from our employees. As a locally owned business, NW Sundance has proudly served the NW area for more than 10 years.
We serve all areas of Salem, Oregon with our plumbing services. Every Salem resident deserves to have their plumbing issues taken care of quickly by a licenses plumber that is both reliable and trustworthy. Not only does NW Sundance Services deliver in these areas, but we solve your plumbing problems at a price that is fair and affordable.
When you need plumbing services in Vancouver, Washington, you can rely on NW Sundance Services. As a company that has been locally owned for over 10 years, you can trust that we'll respond promptly to your Vancouver plumbing service request. In addition, because we demand the best from our licensed plumbers, you can trust the quality of service we provide.
Reviews (19)
Ari Hoffman
Dec 21, 2021
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Absolutely terrible customer service. We didn't have a choice in using them as American Home Shield chose them through our home warranty.
Our furnace went out, it's below 40 degrees, and they couldn't get someone out for 2 weeks to help us. We have two kids (6 & 8) who have both caught a cold because of this. With COVID this has been a constant scare sending them to school. We have to wear jackets in our house and it's so cold we can physically see our breath, so I called NW Sundance to ask why something so critical is taking so long to get looked at. They said because they're severely understaffed
Our furnace went out, it's below 40 degrees, and they couldn't get someone out for 2 weeks to help us. We have two kids (6 & 8) who have both caught a cold because of this. With COVID this has been a constant scare sending them to school. We have to wear jackets in our house and it's so cold we can physically see our breath, so I called NW Sundance to ask why something so critical is taking so long to get looked at. They said because they're severely understaffed
Jason Petquack C.
Dec 10, 2021
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Sundance came to replace my water heater . Few months later my water heater started leaking. I called American Home Shield and they told me I had to pay again to have Sundance check their mistakes.
I also had Sundance come out to give me an estimate recently because my kitchen sink was leaking. Sundance quoted me 600 dollars and told me basically the garbage disposal and almost the whole kitchen sink had to replaced.
I went ahead and got a 2nd estimate from a different plumbing company and come to find out that the repair only cost 150 dollars plus the garbage disposal doesn't have to be replaced
I also had Sundance come out to give me an estimate recently because my kitchen sink was leaking. Sundance quoted me 600 dollars and told me basically the garbage disposal and almost the whole kitchen sink had to replaced.
I went ahead and got a 2nd estimate from a different plumbing company and come to find out that the repair only cost 150 dollars plus the garbage disposal doesn't have to be replaced
Natalie Sober
Dec 07, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Kenny was the most persistent, patient and kind technician who fixed my furnace when I thought all hope was lost. He effectively explaining the problem and expertly implemented the solution. A good human being and great technician. The office was very responsive and kind when it came to scheduling.
Service:Â Heating maintenance
Kenny was the most persistent, patient and kind technician who fixed my furnace when I thought all hope was lost. He effectively explaining the problem and expertly implemented the solution. A good human being and great technician. The office was very responsive and kind when it came to scheduling.
Service:Â Heating maintenance
YingLong C.
Nov 15, 2021
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Really difficult to get to them to make an appointment. The technician sent to my house seems in a hurry and wanted to leave asap. He recommended me throw things away and in the end I need to re-order the parts that was thrown away. If it weren't the from the home warranty, I doubt if they would still be in business.
Vadym Provozyuk
Nov 13, 2021
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This company was selected by my warranty company to fix my non-working water heater. Everything started with a schedule one week out. After a visit needed part was ordered, 10 days later when the part was delivered it was 7 more days before they could come to install it. THIS ENTIRE TIME I HAD NO HOT WATER! WHEN THEY CAME, They discovered that the part was wrong. Another order... 10 days later the part was still not here. They reordered the part and the same thing - 10 days to receive the part, 7 days to schedule a visit... Overall I did not have hot water for TWO MONTHS! Ended up working with
A. L.
Nov 05, 2021
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We have a kitchen faucet problem. We call service request American Home Shield. They referred to us to NW Sundance . We attempted several times call for service NW Sundance. unfortunately, no one answer for our call for 4 days. Finally, after 5 days Monday October 11 they responded for our voice message and the lady promised us for service today Wednesday, October 13. She called us this morning and said the person will not come today. And she feeling rescheduled for another day. I mean okay, we are human I understand maybe the person is sick, something happening with him. I am wondering that the
Sunil Singh
Oct 27, 2021
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Critical: Professionalism, Responsiveness, Value
Referred by AHS to diagnose my hot water heater problem. Customer service is very unprofessional and rude. I am not sure despite so many bad review why AHS is still using this company. am going to give this feedback to AHS as well to remove this company from their list or they'll loose customers.
Referred by AHS to diagnose my hot water heater problem. Customer service is very unprofessional and rude. I am not sure despite so many bad review why AHS is still using this company. am going to give this feedback to AHS as well to remove this company from their list or they'll loose customers.
Jennifer C.
Oct 16, 2021
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NW Sundance sent out a plumber to our house, as part of our American Home Shield policy, to fix a leak in the wall. They can put but barely explored the problem, opened up the ceiling- thought maybe it was a leak from the toilet seal above- "fixed" that (it wasn't the problem and was fine) then didn't do anything else to check out if the leak was still happening (it was).
When we called them to let them know the leak wasn't fixed, they set a return date for a few days later (water was still leaking into and through our wall) but then the day of they cancelled because
When we called them to let them know the leak wasn't fixed, they set a return date for a few days later (water was still leaking into and through our wall) but then the day of they cancelled because
Doug Edmiston
Oct 15, 2021
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Leah Kling
Jul 31, 2021
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American Home Shield also sent out NW Sundance to look at issues in my bathroom that were called out from an inspection report. The certified plumber spent maybe 15 minutes, looked at my toilet, looked at my sink and declared, I needed a new sink and they would not cover it and that the toilet was fine. He never ran any water through the sink to determine where the leak was. I asked for a report so I could submit this to the buyer and was sent an email that consisted of 2 lines, mostly abbreviations and not everything he told me. I called no less than 1/2 a dozen times to get him and/or the company
Richard D.
Jul 18, 2021
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The service guy was fine but dealing with the company office was terrible . Once the service guy came out diagnosed the hot water needed to be replaced, Getting a appointment to come back and replace it was next to impossible. The service guy told me they were booked for three weeks out.
Next when I called on June 28 and did not come out until July 7 after 10 days they finally showed up with out a hot water heater. Poor service, at least they could have asked what kind of heater I had and been prepared to fix rather than confirm what we already knew as the hot water heater leaked all over the
Next when I called on June 28 and did not come out until July 7 after 10 days they finally showed up with out a hot water heater. Poor service, at least they could have asked what kind of heater I had and been prepared to fix rather than confirm what we already knew as the hot water heater leaked all over the
Nicole Keller
Jun 18, 2021
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HORRIBLE, DO NOT USE! I was on the schedule for technician to come out to look at my AC. They were a NO CALL and NO SHOW even after I confirmed the time earlier that day and called 15 min before the end time when told tech was late and they assured me they would still be there.
When calling the following day to get them to my house, they said they can't get me scheduled same day.
WHAT? You miss a scheduled window from 2pm - 5pm and now can't be here for 5 days. NO NO NO. The service industry means YOU FIX your schedule to get here today since you were a no show yesterday.
When calling the office
When calling the following day to get them to my house, they said they can't get me scheduled same day.
WHAT? You miss a scheduled window from 2pm - 5pm and now can't be here for 5 days. NO NO NO. The service industry means YOU FIX your schedule to get here today since you were a no show yesterday.
When calling the office
Straker C.
May 25, 2021
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They came to diagnose my hot water heater's pilot light not staying on. Tech tried to just light it and leave. I explained to him the issue (clearly he didn't read his notes), and he asked "what do you want me to do about it?" Uh...OK, I say "I want hot water." More staring. I say "I read on Google replacing the thermocoupler could be the issue?" so he allegedly does that.
He doesn't test if it fixed the issue; surprise, it didn't. I then call them to get a follow-up appointment (and BTW, calling them means calling them 10 times. They don&apos
He doesn't test if it fixed the issue; surprise, it didn't. I then call them to get a follow-up appointment (and BTW, calling them means calling them 10 times. They don&apos
Tricia L.
May 14, 2021
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Kelley Smith
May 07, 2021
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Worst customer service experience I’ve had in quite some time. Service call fee was waived by my home warranty company due to confusion with the repair and the fact that NW Sundance was a no show for the first appointment. When NW invoiced, I let them know the fee was waived. They refused to call warranty company to confirm and threatened to send the bill to collections. I’m now working with my home warranty company to resolve, but such a headache!
Ozaer Najim
Apr 30, 2021
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They were sent from American Home Shield as the contractor to fix a pressure release valve. They fixed the issue, but left a hole in the wall, which they then claimed was there before. Didnt even bother to clean up the mess afterwards. Blatant unprofessional dishonest folks. Will be filing a complaint soon. So far, 3 phone calls to AHS and they are not owning up to this. Will never use them again for anything. Caveat emptor folks.
Caitlyn C.
Apr 05, 2021
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Lucy N.
Oct 09, 2020
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I was pleasantly surprised with my experience. I went through First American Home Warranty and had a very difficult time reaching someone to set up an appointment, but when the tech came (unfortunately didn't catch his name) I was impressed with his honesty and knowledge. Basically he could have replaced our water heater but he knew it wouldn't be covered by insurance because the water heater was basically still functioning, so he fixed what he thought was the problem (turned up way too high) instead of just replacing it and causing us to have to pay like $2k out of pocket. Really really
Ben S.
Sep 29, 2020
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