Spatola's Party Rental

Jose was not sympathetic to a bride and groom when his team made a mistake and only offered $50 refund after I had to ask to be accommodated for the mistake. He told me "I can waste my time leaving reviews". Definitely do not recommend

Super unprofessional. We used this company for chairs for my brother's wedding. The chairs were supposed to be delivered by 11:00 am and by 5:00 pm ( when the event started) there were still no chairs. We were calling frantically trying to figure out what was going on only to be giving the most rude customer service. The woman on the phone kept saying that they were delivered and that we must not be looking for them hard enough or that someone must have stolen them .Meanwhile what actually happened was they delivered the chairs to the wrong address. They Never even said sorry. What should have

This company deserves zero stars. I’ve never written a google review but these people were the worst I have ever worked with so needed to share. Tent I rented was literally so dirty and disgusting. Chairs also dirty. Tables were so old and ugly and disgusting. Delivered everything at 4 even tho I told them I was only available until 2pm. Picked them up at 7:30pm in the dark on a Sunday night. Called me asking where the house was at 7:30pm (absolutely unprofessional) and then hung up on me mid sentence….. and still had the audacity to call me back for another question and Hang up on me again

DO NOT RENT FROM THEM! The tables are awful, nails sticking out, the chairs left white paint specks on people. Their communication is awful. They do not call before they show up, they refuse to give a time for pick up. they do not care if you are unsatisfied. Take your money else where. They should be embarrassed by how they charge for the product they give.

Many years of utilizing this service both professionally & personal. They have everything u need. Excellent customer service

This place is a joke. We recieved a bounce house with a hole in it and we couldn't use it for my nieces birthday and they refused to refund all of our money. They refunded $100 out of $350, needless to say we are taking them to small claims court. I just cant believe how they can justify not returning all of our money. I hope people take my advice. I will be posting all over social media as well.

I was married two weeks ago and held the ceremony and reception outside, using spatola's: tent, tables, chairs, lights, alter/chuppa, decorative barrel, etc. The three men who came for set up were friendly, had great attiudes (even in 90 degree weather/all sun!), and made sure I had everything that I needed and in the locations I needed. I really appreciate their care and concern for making sure I was happy. I would recommend them to my family and friends.

Horrible experience!!! Everyone was super nice and helpful when I was booking my tent, tables and chairs and they were making money off of me, but the minute there was an issue, I was no longer valued as a customer. The tables and chairs that were delivered for my event were filthy and disgusting. The tables had food on them and left over pieces of plastic table cloth from a previous party. The chairs were covered in frosting, sprinkles, sticky stuff, dirt and I couldn’t tell you what else. All of them had to be cleaned and sanitized prior to my event. I called and left a voicemail shortly after

We used spatola for my sister's wedding. The planning went well, the girl on the phone took time to discuss the tent, sides, and lights in detail (the lights conversation alone was 15min long). The day before the wedding the tent was put up in the afternoon, cousins were home while it was put up since we were busy. The men putting up the tent didn't seem to know what they were doing. The tent was loose and looked like it would blow away. The sides were not on correctly and flapped in the wind(we had to stake them in place), and the lights were strung around the outer edge only(the 15min conversation

Were do I begin? We rented 20x20 ft tent this past weekend, it took this company 3 separate trips, 4 phone calls in a span of 5 hrs to deliver the correct order. Let alone the fact they pulled up in a truck with another company's logo on the side. They forgot the tent poles and then tables leaving without saying anything. Dropping equipment on the incorrect side of the house. 1 hour after our party began one of the side poles fell almost hitting a table full of kids. It was installed to loosely. We have pictures and a party full of guests to confirm. Spoke with a gentleman who said they would

BUYER BEWARE: If I could give zero stars then I would. This place is awful. We placed a large order on May 31st for a Funeral Repass on June 2nd. Spatola's Party Rental took the credit card information, as well as confirmed a delivery date and time of June 1 at 4:00 pm, since they are not open on Saturdays. Upon the delivery time, this company never called anyone and never showed up. My concern is which employee took my credit card information and placed my order because this company claims that my credit card information was never placed in their credit card database, nor is there a record

So, the three stars are for the owner himself, Bob Spatola contacting me to inquire on an earlier set up date. Also, for the fast and efficient rental process. The 'kids' however who came to actually set up the tent were SO rude. When I tried to talk about where the tent would be when they arrived I was told 'were just trying to get this tent up'. In other words stop taking to us. Did Not ask where I wanted it and when I went out to make a position request I was asked 'well what direction is it now?' Like what?! How about 'ok no problem'! Such bad attitude

Absolutely top notch to work with! We could never be happier. Year after year Spatolas helps us with our 2 large fundraisers with over 7,000 people attending them. They have always been timely and courteous!

Alan Wood
Member of The Ugly Disco and Ten Ugly Men

We reserved a 30x30 tent for a wedding rehearsal dinner this past weekend in Geneva, NY. It came with a light in top and we also paid extra for twinkle lights to be put up around the top of the tent. The tent was FABULOUS and for once, we rented a tent AND it rained (so gratifying since if you do put up a tent, it never rains and if you don't, it always does!). 100+ guests stayed dry and happy under the tent during these drizzly times.

Minus one star because the guys coming to put up the tent were 2 hours late without calling (and certainly delayed my aunt's day, whose job it was

I rented a bunch of party equipment for a pre-wedding event I had in Henrietta on Memorial weekend. Spatola's was fantastic...they did a great job with the set up, and helped give us suggestions that improved our party. They were prompt and professional, and worked well on that muggy Saturday afternoon. I highly recommend them--straight forward, no B.S., and they deliver on their promises.