We are the administrators of the Portneuf Valley Family Center (PVFC). Our approach in the community is to develop with the consumer what they specifically need to be successful, help them discover what will work for them, and assist them along in their journey. PVFC has been in Pocatello since 2005 and in Soda Springs since 2010.
We have years of investment in working with the staff and consumers with PVFC. We are continually looking forward to the opportunity to create change, opportunity, and seek potential growth for our consumers and employees. We hope to continue to evolve and grow as a mental health facility where consumers can receive support and recovery options to be successful.
We have years of investment in working with the staff and consumers with PVFC. We are continually looking forward to the opportunity to create change, opportunity, and seek potential growth for our consumers and employees. We hope to continue to evolve and grow as a mental health facility where consumers can receive support and recovery options to be successful.
Services
Sara Bigelow is a Licensed Clinical Professional Counselor. Sara has experience working with children, adolescents, adults, families, and couples. She has worked with a variety of issues from depression and anxiety to more chronic mental health issues. Sara also enjoys providing supervision to counseling students and counselors pursuing their clinical licensure.
PVFC Target Population: PVFC provides individual and group counseling to children, adolescents, and adults as well as couples and family counseling. Program Description: We use a method of treating and managing emotional distress, psychiatric disorders, behavioral concerns, and traumatic events through the use of evidence-based psychotherapeutic modalities that focuses on behavioral and cognitive aspects of a participant's abilities.
Target Population: We serve children ages 4-18 with Serious Emotional Disturbance (SED) and Adults with Persistent and Serious Mental Illness (SMI). Community-Based Rehabilitation Services (CBRS): CBRS is a home or community-based program available to adults who are recovering from a severe and persistent mental illness.
PVFC Target Population: Medication Management and Psychiatric/Diagnostic Evaluation provided to children ages 3-18 with serious emotional disturbance (SED) and adults with persistent and serious mental illness (SMI). Program Description: The goal is to obtain a decrease or remission of symptoms of psychiatric illness and improve quality of life through the use of pharmacological agents without causing adverse effects.
Target Population: We provide mental health case management (CM) to adults, children, and adolescents with serious and persistent mental illness (SPMI) and/or a serious emotional disturbance (SED). Participants must meet the eligibility requirements identified through Optum Idaho - Category 3 benefits governing case management.
Reviews (10)
Lance Howell
Dec 28, 2021
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I am writing this horrible review as I have witnessed how poorly the owners (Rob & Charity) treat their employees. They do not value staff and treat them as they are disposable. The environment is one of fear and intimidation, Charity is a Bully. If anyone questions Charity she retaliates and places them on a "plan of action" which will ultimately lead to termination. Rob and Charity have received 2 week resignations and rather than allowing the employee to work they terminate the employee immediately. They keep the employees paychecks and earned paid time off and make it impossible to get their
Sammy Henderson
Nov 21, 2021
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The first person I talked to was very nice and kind. They told me it would be 4-6 weeks for an appointment. They didn't ask if I was immediate need or a crisis, but I said I could wait 4 weeks. 6 and half weeks later I got a call and was scheduled for an appointment. However, it was with a grad student that is my age and that I have mutal friends with. Which of course they didn't know that, so it's totally understandable. I did wish they had asked questions before hand to avoid this, since so many people go to ISU. I told them I would need another provider, and they said it would be another 8-10
Jason Long
Jun 02, 2021
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I have been going to Portneuf Valley Family Center for a few years now. The staff and counselors are friendly, professional, knowledgeable, and helpful. They take your well being very seriously, and are very proactive. They listen and work with you, to help you with what you need, and even things you may not realize you need. I have been going to therapy for many years, this place has helped me more than any of the other places combined.
Matthew Steffa
May 18, 2021
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Love Rob, PVFC, office staff, support services and even their billing. Each goes way above and beyond. While my own situation is quite unfortunate, my silver lining has been here. Safety, compassion, understanding and appropriate guidance seem to rule everything about this place and in every facet of their dealings.
Peggy Larsen
Apr 27, 2021
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If I could give zero stars that's what it would be. My granddaughter was seeing a counselor there who left the practice. I was assured by staff that her same appointment time would be available. I was also assured that it wouldn't be any longer than two to three weeks before she was assigned a new counselor. Now it's six to eight weeks before being reassigned a counselor and no guarantee that we can keep the same appointment time. Why not tell the truth up front?
Jacob Epperly
Apr 22, 2021
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Amelia Lamb
Apr 03, 2021
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I have been to a ton of different mental health centers in various cities, and I really like this place. Due to the pandemic I have only received telehealth appointments, but I have not felt the quality of care has been any less than if I were coming in to the office. If anything it is easier to make my appointments, as a mom. Getting scheduled for your first appointment is a little different than the average place, as other reviews have stated, they do not schedule you in the first time you call, but rather they call you when an appointment slot is available. It did not take long for me, but I
Melanie Stander
Dec 09, 2020
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I highly recommend this place! These people are amazing!! My family has been recieving services from them for the past 10 years. There are many wonderful staff members we have had the privilege of working with and we love them! The receptionists are very friendly and super kind. They go out of their way all the time to make sure my children feel important, accepted and safe. The care we have received from this place through all the many years of counseling, medicine management, CBRS services, and others has been excellent!!
Sandra Rowe
Oct 28, 2019
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It took so long to make an appointment. They had me tell them what our problems were and then I had to wait a week for someone to decide they wanted us and call us back. That person's schedule didn't work with mine at all, so I got thrown back in the queue for another week.
The waiting room is not kid-friendly, which is surprising since they supposedly offer counseling for children. There is a tv very high up, and with how close the chairs are, it is difficult to watch it. The only show that ever played was inappropriate cartoons that I feel are for older kids or adults. The room is full of breakable
The waiting room is not kid-friendly, which is surprising since they supposedly offer counseling for children. There is a tv very high up, and with how close the chairs are, it is difficult to watch it. The only show that ever played was inappropriate cartoons that I feel are for older kids or adults. The room is full of breakable
Susan
Jul 12, 2019
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I only gave one star because there's not the option of giving zero. I tried for 10 days to make an appointment for counseling with this company. I had to call three times, was promised call backs, but the only call back I got was one trying to sign me up for extra services that I did not need. The person said they were Medicare services so I should take advantage of them. Why, when they're not needed? All I wanted was counseling, but they seemed very unwilling to make that happen.
