Drain Rooter USA
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Drain Rooter USA
My vision is simple and clear. To build a plumbing & drain cleaning company that provides exceptional, quality service for everybody. In my many years of experience, I have humbly been able to create this opportunity to help you in your plumbing or drain cleaning needs. My goal is to build a solid team that shares my vision of becoming 'Your families Go-to Plumber!' One of our key focuses is on maintaining value.

When our clients think of us, I want them to know that we not only value their business, but we provide valuable service as well as creating a friendship/relationship.
Services
When you have a plumbing issue to solve, Drain Rooter is there to deliver an affordable answer. Our plumbing experts have served the greater San Diego area since 1989, offering 24/7 emergency services and one of the city's best quality guarantees to ensure you're satisfied with the results. We achieve success because our team seeks greater efficiencies to keep costs consistent and affordable when our industry keeps pushing for higher prices.
We have used Henry's plumbing service for almost 10 years and always been happy with his expertise. His prices are very reasonable. Way worth waiting for him, his always very busy. Our Real Estate Group has used Drain Rooter Plumbing since the owner started in 2000 from his garage. Henry and his son's have always done excellent work and very professional.
When a faucet springs a leak, it might not seem like a few drips into the sink matter much. After all, there isn't much of a threat for water damage in those circumstances. Now start multiplying that figure by the number of leaks you have. If the bathtub, kitchen, and outside faucets all leak, you've just tripled your unnecessary expense!
What you decide to do next might determine if you have a simple problem to fix or a complicated issue to manage. We all know that a simple clog gets solved with a plunger or a chemical de-clogging agent. It's a quick and easy fix that keeps the drains flowing. What happens when a clog becomes more complex?
Water is patient. It might take several weeks for you to notice that a leak has developed in your plumbing system. By the time you've found the unwanted moisture, there could be significant damage. Flooding events frequently happen in San Diego homes because of burst pipes or malfunctioning appliances.
Reviews (17)
Deb W.
Deb W.
Dec 15, 2021
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Beware. This company charged me to do work that they did not complete. Then refuse to follow through with any paperwork or conversation that he promised. If I could give zero Stars I would.
Angela D.
Angela D.
Oct 23, 2021
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Henry Castorena of Drain Rooter Plumbing has been our plumber for years. We have a 1954 house with lots of plumbing issues, which DRP has solved with expertise, professionalism, and at a fair price. I highly recommend his company.
Diana Aiello
Diana Aiello
Aug 30, 2021
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We had a couple of clogged drains going on. We called Drain Rooter and they responded very quickly. Henry was very knowledgeable and explained everything that was going on. He pressure treated our drains and got everything running like new again. Even our water pressure is better. What an added bonus. Will definitely be using them in the future.
Mario Ibarra
Mario Ibarra
May 30, 2021
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Found Drain Rooter Plumbing on google due to an emergency we had at my parents house. They where very professional, on time and there prices where reasonable. Will recommend to our family and friends.
P. S Thank You for being very COVID ready, came in mask, shoe covers, and cleaned and sanitized after job was complete
Brian A.
Brian A.
Jan 05, 2021
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Had an appointment for some plumbing work through my home warranty. Drain Rooter took two weeks to contact me to set up the appointment. Once the appointment was set they didn't show up and didn't even bother giving me a call or text to let me know. Tried calling them and just got their VM. Then I was contacted by another plumber letting me know Drain Rooter cancelled my work order. All Drain Rooter had to do was call/ text me so I didn't waste my day sitting around waiting for them. Won't be using Drain Rooter in the future.
Full Feral
Full Feral
Dec 28, 2020
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Great responsiveness and service. Bruce got back to me and came to check out my leaking water heater same-day, the day before Christmas Eve. After the holiday, Bruce and Henry installed the new water heater. Great work and friendly service. They're a busy group, but they get the job done and done right. Henry also fixed my plugged up kitchen sink and replaced my garage disposal, several months back. Old piping in high areas makes it a challenging job, but their expertise and willingness to go the extra mile got it done and my sink has been flowing freely since. A great team. I appreciate their
Jennifer O.
Jennifer O.
Nov 20, 2020
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Very professional and extremely responsive. Repaired the broken pipe in a timely fashion! I would highly recommend this company for all of your plumbing needs.
Michelle Greer
Michelle Greer
Nov 17, 2020
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Very professional in explaining what was needed to fix the problem. I have had plumbers in the past that were lousy. I would with NO DOUBT recommend Drain Rooter to come back in the event of future plumbing problems. He was very patient with all my questions I had asked. It's nice to have a trust worthy and confident individual to come into my home and resolve/fix the plumbing issues. Need a plumber? Go to the expert at Drain Rooter.
The Critic
The Critic
Nov 11, 2020
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If you're interested in putting up with a ridiculously rude and inept owner, this is the place.

Henry doesn't know what he is doing, his goal is to rip you off and see how he can get away with it.

Stay away from these guys if you can at ALL COSTS!!!!

They couldn't diagnose an issue if their life depended on it , they dont know how to price a deal they back pedal when you catch them in their little scam.

Do yourself a HIGE favor and find another plumbing company.

Plenty of other good ones out there.
Chung Lu
Chung Lu
Aug 22, 2020
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Positive: Professionalism, Punctuality, Responsiveness
Drain Rooter was great! He came out of a Saturday because he didn't have other timeslots until next week butnI needed to find the source of the leak right away from further damaging my flooring and drywall.
Service: Leak investigation and repair
Katie Collins
Katie Collins
Aug 20, 2020
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It took us a few tries to find out what what the problem was, but Henry and his team were attentive, kind, respectful and also very nice about educating us on the process along the way. We felt very comfortable with them in our home and they were super nice, which is a great bonus. It's not always an easy fix, but we feel fortunate to have had this team of guys helping us come to a solution. As a working mom, I also really appreciate the real-time updates from the staff. If they were running late, they let us know and they would call/text when they were on the way. Thank you all!
J. J. R.
J. J. R.
Jun 09, 2020
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A simple clog with our washing machine turned into both showers flooding when the toilet was flushed. Henry and his guys scoped the piping and discovered really back cracks in the cast iron piping. As a first time homeowner, this was all extremely shocking because we weren't sure how to deal with our insurance company to get coverage. Not only did they assist us with homeowner's insurance lingo, but they helped us prove our case to make sure USAA would cover everything we are entitled to. They were understanding and patient with all our questions, and were reassuring the whole way through
Maria D.
Maria D.
Apr 24, 2020
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Answered our call at 4am and responded right away to our burst pipe! Thank you so much!
Dave Hill
Dave Hill
Oct 12, 2019
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Got in contact with these guys through Old Republic Home Warranty. They scheduled an appointment with me to be at the house between 8am and 12pm on a Friday. At 11:30 AM I called them to ask if they planned on keeping the appointment. They said "something came up" and that they would get the supervisor to come out and that he would be there in 15 minutes. An hour and a half later I called them again. They said "he didn't show up?!? No one ever tells me anything." They then told me they would be out to the house around 4-6PM. At 5:30 PM I called again with no answer. They ended up not calling and
Robert Rojas
Robert Rojas
Oct 01, 2019
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I have used Henry several times for my home and my mothers home. He has been very professional and yes a few times arrived after the time he had scheduled but always made a solid effort to take care of the issue at hand. I had remodeled my home and had several technicians out fixing things here and there and by far Henry was the most professional and communicative tech i have ever had the pleasure of working with. We live in the Cyber age and bad reviews hurt all of or business wether they are true or not. But when your in such demand as Henry surely is it's hard to supply the Great city of San
Juanita Curtice
Juanita Curtice
Jun 02, 2019
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Henry came to my house thinking it was going to be a simple solve.....main line back up. But . ....noooooooo such luck. There was not easy access to the main clean out. ( it is under the house) and per our insurance he could have packed up his tools and left. THANKFULLY Henry is determined to take care of business. He told me....plus showed me so I would understand where the problems are. I am lucky and appreciative of his extra work and caring about helping me. I know there is still work to be done and I can tell you this Henry will be the one getting that call! 1st class guy! Thank you Henry
Guadian M.
Guadian M.
May 15, 2019
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At 1am my toilets decided not to work. Called DRUSA and within 30 minutes technician Henry was there. He was very friendly, professional and understanding of our budget and time frame. I highly recommend them for work especially Henry, very nice to work with. 5 stars all day long.