Company History - Kirkland & Shaw Plumbing and Heating brings over 65 years of experience and expertise to the plumbing & heating business. Founded in Lexington MA in 1953 by the late Henry Kirkland. In 1964 we moved to our current location in Burlington MA. We have earned a reputation for quality, knowledge and service.
Kirkland and Shaw is currently owned by Steve Kirkland, pictured below left, and employs over 13 highly trained and customer friendly service providers, estimators and job dispatchers. Along with outstanding customer service and attention to your needs, Kirkland and Shaw offers 24 hour availability and same day water heater replacement.
Kirkland and Shaw is currently owned by Steve Kirkland, pictured below left, and employs over 13 highly trained and customer friendly service providers, estimators and job dispatchers. Along with outstanding customer service and attention to your needs, Kirkland and Shaw offers 24 hour availability and same day water heater replacement.
Services
For over 65 years Kirkland and Shaw has been the plumber Burlington, MA residents have trusted. For over 65 years Kirkland and Shaw has been the leading plumber and heating contractor serving: Burlington, Lexington, Arlington, Bedford, Belmont, Cambridge, Concord, Carlisle, Lincoln, Weston and Winchester.
Tired of the faucet dripping in your home? Call us to fix that annoying drip or maybe it's time to upgrade to an eco-friendly faucet that will save you money. Either way, Kirkland and Shaw can help. We're experts in faucet repair and replacement to all of Burlington, Lexington, Greater Boston, Metro West, North Shore and the South Shore.
If you do need a new garbage disposal, think about a getting a high-end brand installed. Today's garbage disposals can handle just about anything put down the sink. Today's technology provides garbage disposals with features such as ultra quiet performance, multi-grind technology and motors engineered to last longer.
Expert plumbing services for repair and installation of shower heads, faucets, tubs and pipes. From shower heads to shower faucets to shower steam systems. The plumbers at Kirkland and Shaw can repair or install all types of bathtub and shower fixtures. We provide expert shower repair and replacement to all of the Burlington/Lexington, MA area.
Thinking about making the switch to clean, efficient and convenient natural gas heat? Convert to a high-efficiency gas heating system now and you could save up to 50 percent on your heating bill thanks to low natural gas prices. Watch the New England Cable News report on homeowners switching to natural gas and saving thousands on heating.
Reviews (18)
Steve B.
Oct 08, 2021
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Our water heater started leaking so last night I filled out online estimate requests from Kirkland and Shaw and from the Home Depot. Last night I heard back from HD and settled on a price for purchase, installation and removal of our old water heater. Installation was scheduled for today.
This morning , Tom from K&S called and I told him that I had already committed to HD. Soon afterward, the installer from HD called and told me that the earliest install he could do was next Wednesday....which means that my water heater would be leaking for another four plus days. So I called Tom at K
This morning , Tom from K&S called and I told him that I had already committed to HD. Soon afterward, the installer from HD called and told me that the earliest install he could do was next Wednesday....which means that my water heater would be leaking for another four plus days. So I called Tom at K
Tim Sloane
Oct 02, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness
Had a waterworks under kitchen sink. I knew disposal was partially to blame and I had patched pipes up until there was nothing more to be done. Reggie came next day right on time and got to work. Very professional and very friendly. Did a great job with new disposal, new faucet, new sprayer and all new pipes! I highly recommend them!
Services: Repair faucet, Find & repair leak, Install garbage disposal, Install faucet
Had a waterworks under kitchen sink. I knew disposal was partially to blame and I had patched pipes up until there was nothing more to be done. Reggie came next day right on time and got to work. Very professional and very friendly. Did a great job with new disposal, new faucet, new sprayer and all new pipes! I highly recommend them!
Services: Repair faucet, Find & repair leak, Install garbage disposal, Install faucet
Seth Earley
Aug 14, 2021
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Great service and very responsive. They even referred me to another business for a specialized area where they had limited resources. But here is the kicker - they sent a note of appreciation for my business and prompt payment. It was a very well written note from the business owner. As a business owner, I appreciated that touch. Highly recommend Kirkland & Shaw.
Jean Colbath
Jul 27, 2021
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I had an appointment scheduled. When no one showed up after 30 minutes I called. Steve Kirkland picked up the phone. He advised, he knew nothing of what I was speaking and could not have been more condescending and sarcastic to me. He put down the phone, returned, and advised, 'he' had sent the person for a COVID test, and he remained as angry as when he initially picked up the phone. BTW-This was pricing for a job that easily could cost roughly $4K. I have never experienced the rudeness, unkindness and uncaring, inflicted upon me by Steve. I had also advised Steve I had recently lost my husband
Robert Bobrow
May 26, 2021
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Carrie Rocca
Mar 06, 2021
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We had a sewer line fail on us these last two weeks. After several floods in our basement and emergency unclogs with them, they did a visual inspection and found the source of the problem was our sewer line was severely compromised. They quickly scheduled a replacement. They communicated great throughout and were efficient and did a great job with the work. Highly recommend!
Joseph A. Pirroni
Feb 24, 2021
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Carmelita Z. Senters
Feb 22, 2021
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Ron B.
Aug 18, 2020
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Helal U.
Nov 19, 2019
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Total rip off. After I call them they asked to provide me my tenants name and number. They contacted with my tenant and told them I send them to fix the shower valve and toilet and made an appointment. They did not even call me and gave me price before its installed and I did not even know before they are going to my property. After installation they emailed me the invoice with $566 for parts and $675 for installation. They are not going to provide you any quote or estimate unless you asked for. I never experience like that before. Do not fall on their ads, they will fool you on the charges.
Tanya Vudler Casale
Oct 09, 2019
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Kirkland & Shaw Inc have been our plumbers for more than 30 years. I feel lucky that we had found them all those years ago. They come out right away and fix the problem promptly. They are always very nice, they explain what they need to do, and they are honest and have reasonable prices. I highly recommend them.
Doug M.
Nov 14, 2018
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I am very sad. I have known this company for years. My father in law used them for a few of his properties and in the past they did a great job. I had called them to put up a new stand alone shower in my home. They came out a few weeks later and did the work but the made a small mistake and the ring was separating. I called them for about three weeks but could not get a call back. Then the whole thing came down. I called the emergency number and a very nice man did come out and had to fix it. It did get worse but in the end they gave me a 100% refund as I had someone else finish the work. So in
Holly C.
May 14, 2018
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William H.
Mar 01, 2018
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These guys had a stellar rating on AL for water heater installations, so I gave them a try. They arranged the permits, did the install, scheduled the inspection, flexibly rescheduled to accommodate the city inspector, and did it all for the quoted price -- which was half what the Home Depot subcontractors wanted! The plumber on site was courteous and professional, and they even sent me a thank-you note for prompt payment.
The ex-post-facto invoicing was unusual to me (all of the other contractors I've dealt with have demanded payment at time of service), but they cashed my payment check promptly
The ex-post-facto invoicing was unusual to me (all of the other contractors I've dealt with have demanded payment at time of service), but they cashed my payment check promptly
Grace B.
Nov 21, 2015
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Their ads said free estimates, so when our shower was leaking we called them to get an estimate. He looked at it, said it needed a replacement valve, and that it would cost $600! We passed, went to Home Depot, but the same part for $25. Then they sent as a bill for $118! They claimed they gave free estimates- for everything except valve replacements! I called out their nonsense and they folded on the charges. Never going to call them again!
Kevin C.
Nov 21, 2014
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Simple job to change out a couple of washer / dryer faucets and toilet fixtures. Came on time, really professional and courteous and explained everything as they were doing it in case I wanted to try fixing it myself one day. Love that they were local and definitely will use them again going forward in my new house.
Vicki L.
Mar 29, 2014
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I called because my oil fire boiler stopped working and my Oil Tech could not come out. First thanks for answering the phone and scheduling the service call to fit my work schedule ! Second they came out, replaced a part and the boiler was up and running. However, shortly after the service tech left my home the boiler stopped working again. I called the office and spoke to an employee who said they would in fact come back and ensure the boiler was repaired. Sometimes the repairs are a process of elimination and I'm glad they were patient and spent extra time troubleshooting until the issue
Janet P.
Sep 02, 2011
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The Kirkland and Shaw folks are very professional, accommodating, and courteous! My newly installed disposal separated from the kitchen sink, leaving a flood and no sink. Luckily. James was in the area and came immediately. He was knowledgeable and replaced the new disposal with an even newer one! Not our choice, but the disposal was too big for its space. They are reputable, but a bit pricey . I absolutely would use them again, and recommend them highly. I even spoke to the actual owner, Steve Kirkland, who was very helpful! I wish the contractor who remodeled our condo kitchen used a firm like
