Hugh D Dugan

This is apparently a hole-in-the-wall agency run by people decades out of the loop who don't feel the need to respond to people in a timely manner. Almost all of their listings have next to no photos and the ones that are available, are terribly staged and do nothing to convey how the houses look. The search function on their website is utterly useless. Why anyone would spend money having these geriatrics list their home for them is beyond me.

Critical: Responsiveness
I’ve called 4 times and no one returns calls or follows through with sending information requested.

This Dugan realtor did not communicate in a professional manner, our realtor was in contact with this agent for an offer we put on a house. The seller counter offered a bit higher, so we also put another offer to counter that to meet in the middle, so while this was all going on, this realtor, Dugan, neglected to notify our realtor that other offers were on the table from other potential buyers. He even told our realtor that he was 99% sure the seller would accept the offer, but our realtor also told Dugan that if the seller still did not want to come down in price then we would accept his offer

SUMMARY: Friendly and attentive staff. The company recently reorganized and has been putting a HUGE effort toward improving their communication and hiring reliable, trustworthy team members. While I don't work for Hugh, I have seen almost 50 properties with members of his staff and have purchased 8 properties so far.
IN DETAIL: If you've ever had a tough time reaching their staff and were deterred from working with them, I urge you to give them an opportunity now that they've reorganized their structure and returned their focus to providing clients with prompt responses to emails, calls, and texts

Not hated needed some help moving they found me help but other agent never contacted me had to go different direction this all done by phone from new York .in office in Penn.much better service

Critical: Professionalism, Quality, Responsiveness
He is absolutely terrible. Unable to do anything in a timely manner. The only thing he did consistently was lie to us. Don't waste your time dealing with this company.

Great family owned realty company. Friendly staff and eager to help you find your next home. Very professional and courteous. Highly recommend.