Life Long Relationships are easy to come by when you "Say what you do and do what you say" Period. I am committed to being there in person, on the phone thru the internet at your home or business to make it easy. Not only to earn your business but to be there if and when a situation arises. I have been a retail customer satisfaction, proactive salesperson my entire adult life.
While in the US Navy (1981 to 1985) as a cook I learned just how important it is to not only have a quality product but that ultimately you need to deliver exceptional service. That carried over easily into the next half of my life which included Building single family homes, Then joining and managing the greatest Ford dealership In Maine (with a ton of help from the rest of my team) after that it was off to the lodging business.
While in the US Navy (1981 to 1985) as a cook I learned just how important it is to not only have a quality product but that ultimately you need to deliver exceptional service. That carried over easily into the next half of my life which included Building single family homes, Then joining and managing the greatest Ford dealership In Maine (with a ton of help from the rest of my team) after that it was off to the lodging business.
Reviews (8)
Wayne M.
Feb 27, 2021
Report
I was with state farm for a couple years, went with them when I bought my house. They were good at first then I started having issues. Finally I called up to cancel my insurance and Glen answered the phone. He proceeded to tell me he doesn't care that I'm no longer going through state farm but he was busy with another customer and couldn't deal with me right now. He then asked if I was moving I told him no I still live in Maine. Once again he told me he doesn't care if I cancel.He never called back like he said and I ended up going down to the office around 30 mins before they closed (to cancel
Cheryl Child
Nov 26, 2020
Report
Rochelle Jewell
Nov 15, 2020
Report
Although I've never had to file a claim Pam and Glenn have always been very helpful going above and beyond to communicate and be supportive of my needs as my family grows. They've offered temporary insurance so I have time so see if a vehicle can even pass inspection before registering it and have even texted me when I'm about to miss deadlines on my drive safe and save app. I've never had any problems or concerns and any questions I've had have been promptly and politely answered. This is an awesome team.
Catherine Dorion
Oct 07, 2020
Report
We have been with State Farm for our insurance for 30 years, and the last 19 years with Glen Craig's agency in Rumford. I can always call and get what I need at the drop of a hat. I truly receive individualized service every time I need anything and they always know exactly what I need. They never disappoint! I don't believe I would ever get this service anywhere else. :-)
Janina Gross
Sep 14, 2020
Report
Colleen Regan
Jul 16, 2020
Report
We've had insurance through large insurance companies and small, but we've never before had the superior - truly exceptional - customer service provided by Glen Craig and Pam. (We really love Pam!) We started with homeowners' insurance because Glen was literally the only agent willing to insure us. We purchased an extremely large and dilapidated home and based on its condition, no one was willing to insure it. Glen drove out and looked the place over and was the only one to see the potential (that we saw) in the house. Since that time, now years in the past, we've combined our other insurance through
Nick Siviski
Jun 27, 2020
Report
Greg DeCristofaro
May 07, 2020
Report
When I moved to the Rumford area, I needed to change insurance agents for the 1st time in my life (I'm 50) I was worried about how it would go, but I stopped in and met Paula and Pam at Glen's office and could not be happier. They saved me quite a bit of money on both my new home and my cars. It wasn't just about the savings though. They took the time to get to know me and have been just a phone call away ever since. I can't even remember how many times I've called them with questions or just popped in to make a change and they are always happy and helpful. After my first visit, it was like I was
