In fall of 1993 Assured Air, Ltd. was opened in downtown La Grange near the intersection of Hillgrove and Brainard. The original crew was Ted DeCarlo and Traci DeBartolo (who a year later married Ted in 1994). The shop was opened in La Grange which was the home of Ted's wife Traci, her family resided there for over 25 years.
Ted graduated from Coyne American Institute for HVACR in 1987, then attended Triton College and came from a family of entrepreneurs. He worked for previous companies that focused on refrigeration, high velocity air conditioning systems, boilers, light commercial units and regular residential HVAC systems.
Ted graduated from Coyne American Institute for HVACR in 1987, then attended Triton College and came from a family of entrepreneurs. He worked for previous companies that focused on refrigeration, high velocity air conditioning systems, boilers, light commercial units and regular residential HVAC systems.
Services
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Reviews (6)
David D.
Jun 04, 2021
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Mary W.
Oct 02, 2019
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Ted and his team did an outstanding job with the replacement of my 23 year old A/C system. I needed an entirely new Air Handler, Spacepak. After reviewing several bids, I chose Assured Air. I'm glad I did! Ted made unique recommendations for the thermostat, attic fan and positioning of ducts. The A/C in my 1921 Bungalow is much more efficient and evenly dispersed than it was before. They were prompt, professional and clean! I'm so glad to have found Assured Air!!
Laura L.
Jun 22, 2018
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REVIEW UPDATE: About 30 minutes after posting my orginal review, the owner himself called me to make things right. Ted, the owner, pulled a man off a job to make my original appointment time. He was very apologetic on what happened with the office staff and his call went a long way with me. Ted said he sent his "best guy" (Rick) who was very ice and efficient and had my air up and running in no time. I recommend Assured Air!
I can't rate the service because the office is unable to keep an appointment. I had an appointment schedule for Wednesday 6/20 and they called me on Monday
I can't rate the service because the office is unable to keep an appointment. I had an appointment schedule for Wednesday 6/20 and they called me on Monday
Claire E.
Oct 19, 2017
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Assured Air is who I have called to help maintain and troubleshoot our aging Space Pak air conditioning systems. They are informative and straightforward, and have given me tips about what I can do myself. I schedule servicing early each spring to prevent having to call in crisis on a 95 degree day! An ounce of prevention...
Lauren D.
Mar 14, 2017
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I recently purchased a condo in Chicago which had been previously serviced by Assured Air (before I purchased the place). During closing, I had open questions on the HVAC unit which the seller wasn't able to address, so I called the company on the invoice. Assured Air was very responsive and even offered to come back on-site and meet my agent to clarify my concerns on the unit -- free of charge! In particular, Danielle, was a stand-out help! Her customer service went above and beyond to communicate real-time updates and made me feel at ease her team would take care of things. Thank you!
Cathleen M.
Dec 06, 2014
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Horrible experience with the owner and office personal. The owner decided it was more convenient for him to change my appt without confirming it with me. I had taken the afternoon off for a 1:30 service appt. it was more convenient for the owner to send the tech an hour earlier. Obviously I wasn't there. This man would would not apologize for the inconvenience, his explanation was me had left me a message that I did not get. The furnace did get serviced but 3 hours after the agreed time.
Ted has no idea of what customer service is. In fact, he told me customer service is not his
Ted has no idea of what customer service is. In fact, he told me customer service is not his
