After learning how to install floors from his father, Jason Watson decided to create his own future by launching Watson Installations Inc. Jason's desire was to build a company dedicated to serving each and every customer in such a way that he would be proud to have his own name associated with the company.
The Watson team has continued to grow over the decades and now serves commercial and residential clients across the United States. Watson is a family-owned, professional flooring services company in relentless pursuit of exceeding the expectations of our clients, partners and teams by providing a high-quality product and exceptional service.
The Watson team has continued to grow over the decades and now serves commercial and residential clients across the United States. Watson is a family-owned, professional flooring services company in relentless pursuit of exceeding the expectations of our clients, partners and teams by providing a high-quality product and exceptional service.
Services
Watson is a family-owned business that has been providing customer-centric professional flooring services for 25 Years. We treat each customer as the only customer, never settling until the job is completed to the highest quality standards. Watson provides exceptional commercial flooring installation and project management services across the United States.
We provide exceptional commercial flooring installation and project management services across the United States. Watson provides an experienced and dedicated team of estimators, project managers, production managers and crews. Each project is managed by a dedicated project manager and our focus on customer service is a trademark of our work.
Reviews (13)
Sheila Ward
Jan 04, 2022
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Very pleased with the information provided to us before installation so that everything was ready when installers arrived. The installers arrived at the time they when they said they would. The job was completed in 2 days and the floor looks great. However, I was a little disappointed that I was left alone with one worker and didn't even know the other one had left. This was on the second day and I'm not even sure how long he was gone but at least over an hour. Not that I was concerned at all, but I just feel that the company should be aware of the situation so that nothing in the future comes
Miranda A.
Dec 17, 2021
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I'd like to give a negative number for my review. This business admits that they cannot get installers so they have to keep employees that lie and do not do the work promised and that was paid for. DO NOT recommend. A nightmare is putting it mildly. Do not waste your time or money with this company. Find another installer if you want to be treated like a customer. These people are arrogant, lazy, and dishonest. We purchased through LL floors and we are bringing all of the flooring back and getting a refund. The workers showed up and left because they said we were not ready which is a lie.
Rick McCleskey
Nov 26, 2021
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Overall satisfied with the installation. The installers were courteous and efficient. One section of flooring has a minor but long) scratch that is only noticeable in the sunlight that wasn't noticed when installed. We are debating if we want the hassle of replacing it.
Changed my initial 4 star rating to 5 stars but they deserve 10. We might have lived with the minor scratch but they wanted to fix it so replaced the scratched board. You seldom find people concerned about customer satisfaction like these folks.
Changed my initial 4 star rating to 5 stars but they deserve 10. We might have lived with the minor scratch but they wanted to fix it so replaced the scratched board. You seldom find people concerned about customer satisfaction like these folks.
K. K.
Nov 11, 2021
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Lorenzo and his team worked almost without stopping. The flooring looks spectacular. I appreciate their labors and their respectfulness and professionalism.
I also appreciate that Watson accommodated our need to get this done quickly. From my initial meeting with Tanya, who came out to measure, to the completed flooring project, Watson was responsive, reliable, and professional.
I also appreciate that Watson accommodated our need to get this done quickly. From my initial meeting with Tanya, who came out to measure, to the completed flooring project, Watson was responsive, reliable, and professional.
Bill B.
Oct 29, 2021
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If you don't mind poor workmanship, poor customer service, and lack of pride then Watson is the company for you. . We purchased tile from L.L Flooring and since they use sub-contractors Watson Installation was tagged to do our floors. Freddie was the guy who did the install and it was obvious he was either inexperienced or just didn't care about his work. After the floors were done I found crooked cuts, tiles that were too short, and tiles that were sticking up so far that I broke the corner off my table when moving furniture. I called Freddie's supervisor Robert who came to our
Pam Shaw
Oct 27, 2021
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They did a good job! But the flooring store did not send enough product to finish the job. But the territory manager Robert called me and said he would come out to finish the job himself. He was so nice and friendly. He finished the job quickly and even took the time to give me great advice about my remodel that I’m doing. He’s a great guy! Thanks Robert!
Cindy H.
Oct 19, 2021
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This experience has been an absolute nightmare. Unbelievable, surreal. The installers have come to my house 3 times and nothing has been done. The first time they said the rooms weren't cleared even though I had 2 bedrooms and half the great room cleared according to instructions. They left and refused to come back even though we cleared the rest of the great room in 40 minutes. The next day they removed about 140 feet of carpet and found some damage. They then refused even to remove the rest of the carpet to see if there was anything else I needed to fix. They refused. I dealt with the
Jennifer Frame
Jul 22, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness
Melvin and his team were wonderful, very thorough and professional. Took great care of our flooring installation with LL Flooring in charlotte and responded very quickly to a small repair. Thank you for your great customer service, from scheduling, install and follow-up.
Services: Floor fitting, Flooring repair
Melvin and his team were wonderful, very thorough and professional. Took great care of our flooring installation with LL Flooring in charlotte and responded very quickly to a small repair. Thank you for your great customer service, from scheduling, install and follow-up.
Services: Floor fitting, Flooring repair
Jacklyn Wyatt
Jun 20, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I absolutely loved the two guys that came and installed my flooring today! It looks absolutely amazing and they were so nice and made sure everything was done correctly and accurately! Thank you for making my home look amazing!
Service: Floor fitting
I absolutely loved the two guys that came and installed my flooring today! It looks absolutely amazing and they were so nice and made sure everything was done correctly and accurately! Thank you for making my home look amazing!
Service: Floor fitting
Cathy Hurd
Jun 03, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Watson installation is the most professional company I have ever worked with. I have used them on several projects and have always been very pleased. The latest project was in my home on the downstairs floors. They look beautiful. Paulo and his crew were on time, clean and worked nonstop to get the job done. I’m a forever client!
Service: Floor fitting
Watson installation is the most professional company I have ever worked with. I have used them on several projects and have always been very pleased. The latest project was in my home on the downstairs floors. They look beautiful. Paulo and his crew were on time, clean and worked nonstop to get the job done. I’m a forever client!
Service: Floor fitting
Stephon G.
Mar 23, 2020
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So did work for this company. They contact with Lumber liquidators. They also contract with Comlex. I worked with Mr David for about 4 days working about 12 hours per day non stop with out a break. That isn't the main concern. What is is that they never paid me. Also kept some of my equipment. Not only that I go to there review and see 5 stars under one of the flooring jobs I helped on. The customer seamed really happy. Me on the other hand has not been paid yet. It's sad how they take advantage of people.
Leo S.
Oct 02, 2019
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Not sure why there are so many poor reviews, but I guess it depends on the contractor.
Watson was contracted out from Lumber Liquidators to perform my install of laminate flooring. Gabriel and his team came on time, worked very efficiently to complete roughly 700 sq/ft in 2 different levels. They moved furniture/appliances safely, and there was no damage to my TV's. They came around 9:30 AM, and were out the door by 6 PM all cleaned up. They took care of any issues that came from the install as well, including removal, and reinstallation of a bathroom door after shaving the bottom a bit
Watson was contracted out from Lumber Liquidators to perform my install of laminate flooring. Gabriel and his team came on time, worked very efficiently to complete roughly 700 sq/ft in 2 different levels. They moved furniture/appliances safely, and there was no damage to my TV's. They came around 9:30 AM, and were out the door by 6 PM all cleaned up. They took care of any issues that came from the install as well, including removal, and reinstallation of a bathroom door after shaving the bottom a bit
Shane F.
May 15, 2019
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