New York Carpets

We came in on a Sunday to pick out some carpet, they were one of a handful open on Sundays. Bonus points! The rep was so nice and knowledgeable. We have not ordered our carpet yet, but we are definitely going with this place. Best price, best selection, friendly staff. No brainer!

I bought vinyl flooring and carpet from here, both products were quality products and I was pleased with the outcome. However I will not purchase from them again due installation issues I had that were not handled to my satisfaction. When I communicated my concerns I did not get an apology but rather it was redirected on me as if it were my fault. This not the way I like to be treated as a customer. Fair warning great products, not so great customer service!

If I could give 20 Stars I would. I bought carpet from them and first of all that was exquisite. Then I used the wrong cleaner and the carpet spotted. It was a year later and Allison..... excellent representative of the company who went out of her way to help....sent Jamie out to patch the carpet because I had saved some of the carpet. He patched the stained spots and he is an absolute artist. He kept telling me he wasn't sure it was going to look that good and he was concerned about that and talk to me about alternatives but finally agreed that patching was the only option for me right now

Straight forward the owners of this place are mess and incompetent. They don't even know what they are selling .
Answer for the response from owner : If you knew what you are selling the colors would match. Don't lie to people that I couldn't wait . You have no logical mind and no common sense so do not lie to people . You sell wrong material it is your responsibility to refund and your responsibility to pick up the material if you had a little common sense , Which you don't. You and your daughter need be ashamed.
I bought redwood flooring as shown in pictures from this store , Alison Russell

This place is great. They have a massive selection and also have a ton of in stock carpets and tile, including lower priced seconds. I had them do tile in my master bath and carpet on the second floor and stairs. All was done quickly and I saved a ton by purchasing what was considered a second, that looks great. Their recommended installers were competent and completed the work as expected. Check this place out if you are looking for flooring.

Tommie was awesome! She was so helpful and knowledgeable. She made picking the right flooring super easy and fun. Great selection here. Everyone is friendly. You can really tell they enjoy being there and helping customers.

After going the Rugsusa.com route and buying a cheap carpet that we regretted, we decided to give NY Carpet a shot. We are very pleased with the two wool rugs we got. The difference in quality is clear. Our rugsusa.com rug pills a lot and also feels cheap when you walk on it, whereas our wool rugs feel nice and soft. Granted, the NY Carpet rugs were twice the cost, but you really get what you pay for when it comes to rugs. We are also very pleased with the job they did binding the rugs into irregular shapes to fit our kids' bedroom walls. Basically into tetris shapes. Great job NY Carpets

So Glad we came here!!
After not being sure if shopping for a carpet, was a good idea. Due to our current State situation (Covid-19), we decided to visit a few places! Sadly some were not open on the weekends.
Thankfully NY carpets was open

Our customer adviser was John very wise and friendly always wore a mask and kept his (6 ft) distance while showing us the many different options of color, texture, and brand.
Didn't take long before we decided on the perfect color!
He was fast and efficient, he did explain special order carpets take a few extra days.
He said he would follow up with

From upon locating the place of business I did notice they had plenty of parking,and visible signage. We walked in very nice and clean. They didn't have a Welcome sign so I did have to ask fork lift operator who or where do I go?? He kindly pointed to these lovely ladies chatting it up. I was told by one gal I will send someone to assist you shortly. We waited looked around, hence so many pictures. With a great attitude and super happy guy walks up our Customer Service Rep named Mike. He immediately asked us if we needed help. We shared with him we are newbies to this showroom and really don

Tommie Thomas is knowledgeable and helpful. I like the ability to see whole rolls of carpet to get a better idea of color and texture. We have used New York for many years to carpet our home and our rentals. My brother Doug and I just had carpet installed this week and are very pleased.

We are thrilled with our floors! We went to New York Carpets on a recommendation from our realtor. Mike Tallon was superb! I told him what I had in mind and he helped pick out the perfect tile and then helped with choosing the carpet! He has great customer service skills. Everything went very smoothly! We even went back to have some rugs made. We couldn't be happier. I highly recommend speaking with Mike Tallon.

Allison is extremely condescending and rude and unfortunately she never would have changed her tone if I hadn't called her out on it. There was a huge miscommunication that was completely their fault and she took out her frustration and annoyance on us. She was condescendingly asking "Do you understand?" and "Can you do that?" multiple times when she talked to us and it was completely unprofessional but after reading a lot of these other Yelp reviews and realizing that they rarely address any negative reviews/comments, I know that they do not take feedback seriously nor

We finally decided that we wanted Vinyl flooring in the main rooms of the house. I wanted it set at the Diagonal, which I knew would be MUCH more in the materials (12% because of waste/ cuts) and labor ( WAY more cuts & measuring.) My Mom has her tile on the diagonal and I absolutely love hers. Mike Tallon was our sales person. He was so helpful, informative, and patient. After putting a deposit down we Scheduled Derrick the Measuring person to come out. He called to let me know the time frame and showed up at that time. He was very fast and competent. Our installers were Kenny & Darrell

Outstanding knowledgeable sales (Tommie rocks!!). Prices are incredible. PERFECT installation!!! 10 stars

I am so happy with my new carpet, floors and rug! I had been putting this off for so long. The carpet we selected is so incredibly soft and cozy. Mandy was such a great help with selection and walking me through the process. Scheduling was a breeze and installation was neat and clean. Thank you New York Carpets & Flooring! We feel like we have a new home!

Use them over 13 times and recommended them to client over 50....always great. Selection and prices are very competitive. The staff is very helpfully. If you need som remnants best shop for it. They edge scraps for runners too!