US Pest Protection

Critical: Professionalism, Punctuality, Responsiveness, Value
We had to reschedule over and over! Sometimes waiting all day for a tech that never showed, and then being billed for a service that never occurred! They can't keep any help, it seems every time a tech might show up, it was a different individual. Just a terrible, terrible experience!
Services: Ants, Bed bugs

We love our service tech, Pablo. He does a great job and is an excellent communicator. Couldn’t ask for a better tech! We have been with US Pest for over three years and have been very pleased with their services and price point.

The young lady Britney was very sweet and on time. She called before her visit to let me know when she would arrive. The reason for the 3stars is I was told I'd receive my bill by email and then given an opportunity to pay my account by credit, debit, or check. I never received an email and the credit card on file was charged without receiving a bill and at us pest liberty. I canceled my service because I lied too and was billed without my authorization or knowledge

This is a terrible company. They billed me several times before they even finished the job. They cut my patio table and said they would replace it but they didnt. They charged me for 3 quarterly services in 4 months. They did a terrible job with the quarterly service. There were still huge spider webs everywhere. I told them I wanted to cancel the service and they still keep coming back. The good reviews must be fake.

!!! WARNING !!! US Pest Supply Sells Outdated Products - Lies About Products !!! WARNING !!!

Apart from being rude to customers, this greedy, unethical company sells outdated products beginning with Advion Roach Bait Killer which they sell individually from the 4-tubed package, which violates terms of agreement with Advion. I bought bait poison for my house and garage after I talked to a snobbish rep who insisted that the product was "fresh" and released in 2020, as is also stated on their site. When I opened the package I found to my shock that the product was actually manufactured

Can understand why rating is heading down. Had US Pest do termite treatment and borax mold treatment over 10 years ago. Lifetime treatment.
Every year after they said I needed mold treatment. I said that was strange since you had already treated mold lifetime. After third year I called the then president of USP who personally came and inspected and that stopped.
The next several years at each inspection USP said I needed to install automatic vents. Two years ago I did that myself at 1/10 the cost USP wanted.

US Pest now under NEW management

NOW this year they gave a quote for over $5k for encapsulation

First off I want to give recognition to Pablo, he’s been my Bug guy for 2 years and I have to say he’s the most reliable, professional, kind, on time, friendly and funny Bug Guy. He is always working around my schedule, even last minute requests. He always makes sure those “little buggers” are gone....I can even text him if I need anything after my service if I notice anything. He’s definitely a great asset to US Pest! I hope he gets something for being a great employee because he deserves it!!! 😄 Thank you US Pest for hiring Pablo! And Thank you for using safe products that can be

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Our rep Ryan is amazing. My kids adore her, and even my finicky cat loves her. US Pest is professional and affordable, and helps with my peace of mind. I couldn't recommend them enough for pest control.

Terry Bagsby represents your company with the highest level of professionalism and service anyone could want. He's always so kind and tries to be flexible. He listens to any issue that comes up and handles it. We've had several service representatives and most have been good but by far he makes your company stand out as highly professional, service minded, with a personal touch.

So thankful for the US Pest team. Jeremy did an amazing job when I found ants and he helped to locate the problem and ensure we got rid of them. Every person at US Pest is great to talk to and they are always invested in making sure we have everything we need. Thank you for taking care of our family! I can't recommend them enough!

We love our Technician. We have Michael and honestly, from all the companies we used, cheap and highly expensive he is the Best! Always kind, always helpful and knowledgeable, always very presentable and clean. We trust him and will continue to have his services

Piss poor management. This place is very unprofessional, I wouldn't recommend this place to my worst enemy. The management there is so egregious on how they treat customers as well as employees. They only care about money not there customers.

This company is not what it used to be. I have used US Pest for years. Lately though their turnover rate is ridiculous and their customer service is sub par. Often times the technicians would show up with their equipment not properly working. I have had technicians complain about working for the company. I've been told the same thing over and over again and nothing changes. The search begins for a new pest control company!

Well, I paid the bill just because that seemed easier than fighting it. And then they sent the paid bill to collections. They sent a paid bill to collections.

I called them and asked why in the world they would do that and they claimed that the bill was never paid. This has got to be the shadiest company I've ever dealt with. At this point I've got a copy of my statement showing I paid the bill and I'm done with phone calls. I guess I'll have to document everything in emails so that I have a record.

I wish I had the time/money/ability to sue these frauds.

So the long and

What a relief to finally find a quality pest control service in Nashville. After months of research and false promises I knew I had to give US pest a shot. They were very quick to get out to my house to assess my insect situation. Brandon came out and looked my house over, told me exactly what I needed, and fixed the problem. He is very knowledgeable and I appreciate his honesty throughout the entire process. US Pest has my business for life.

I have had poor service from this company, and they're not cheap. I've been billed for services that weren't provided. I've had service reps show up at my door unannounced first thing in the morning, or bill me for treatments when I wasn't even present to let them into the house. I've been told by a supervisor that charges for non-provided services would be refunded when they weren't. And I've experienced high turnover in service reps assigned to my property, often with the comment made to me by someone else at the company that the previous rep was unsatisfactory