Community Counseling Center will be recognized as a premier provider of quality behavioral health care services that utilizes evidence-based practices, offers integrated health care solutions, and seeks to broaden community access to treatment. Our services will protect the dignity and privacy of the persons served; respond to community diversity through culturally sensitive and consumer-focused care; and target outcomes that satisfy the consumer and demonstrate program effectiveness.
Our staff will be friendly, courteous and efficient; observe the highest ethical and practice standards; respond with empathy and compassion to the needs of the individuals we serve, and; be committed to staying up to date with behavioral health sciences and current best practices.
Our staff will be friendly, courteous and efficient; observe the highest ethical and practice standards; respond with empathy and compassion to the needs of the individuals we serve, and; be committed to staying up to date with behavioral health sciences and current best practices.
Services
We offer a wide range of programs and services to meet the needs of those affected by our cause. We help them and their families by providing programs, information and resources to assist in their journey. We also help by raising awareness through public outreach. All inquiries for service can be made by calling us at 440-998-4210.
We have adjusted our hours in relation to the reduction of the onsite workforce at the agency during the pandemic. Between the hours of 6:00 pm and 8:30 am a live answering service will answer all incoming calls. Messages will be given to Community Counseling Center staff on the next business day to be returned during the hours of operation listed above.
It shall be the policy of Community Counseling Center to afford all clients the full spectrum of rights as recipients of our services, to provide all clients with a process by which to address any grievance, and to thoroughly report and investigate any allegation of abuse or neglect.
Each client shall be provided the attached statement of Client Rights and Grievance Procedure at the time of their admission to the Agency and annually if they are served in a program longer than1 year.A copy of the Client Rights and Grievance Procedure will also be made available upon request of the client.
Each client shall be provided the attached statement of Client Rights and Grievance Procedure at the time of their admission to the Agency and annually if they are served in a program longer than1 year.A copy of the Client Rights and Grievance Procedure will also be made available upon request of the client.
It is the intent of Community Counseling Center to provide services in an equitable manner and with full respect of all due rights of its service consumers. There may be times, however, when a consumer feels he/she has been responded to in a way which denies or violates his/her rights as a client. When this occurs, the agency seeks to address the complaint or grievance in a responsive and impartial manner and to strive for a fair resolution.
The Healthcare Insurance Portability and Accountability Act (also know as HIPAA) is federally mandated set of rules and regulations that set standards around the use of patient's health care information.
It is the policy of Community Counseling Center (CCC) that all members of our workforce will preserve the integrity and confidentiality of information about our clients while ensuring that we have sufficient information to provide the highest quality care.
It is the policy of Community Counseling Center (CCC) that all members of our workforce will preserve the integrity and confidentiality of information about our clients while ensuring that we have sufficient information to provide the highest quality care.
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