ShuttleMED is a customer driven company that offers reliable, quality service at competitive rates serving all of Orange County, California. Our friendly and courteous staff of drivers, dispatchers, and customer service representatives possesses the knowledge, experience and skills to ensure that our passengers travel in a comfortable, safe, and dignified manner.
Our vehicles are equipped with Teletrac GPS Fleet Tracking for instant visibility, Fleet safety and efficient response times. Our fleets of vans are equipped with state of the art fixtures that exceed all local, State, and Title 22 requirements to provide the highest quality transportation to the customers and communities we serve.
Our vehicles are equipped with Teletrac GPS Fleet Tracking for instant visibility, Fleet safety and efficient response times. Our fleets of vans are equipped with state of the art fixtures that exceed all local, State, and Title 22 requirements to provide the highest quality transportation to the customers and communities we serve.
Reviews (24)
Sandy L.
Nov 17, 2020
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Hector Bautista We have a lot of Laughs. goes above and beyond his job he always helps me out more than he needs to he is a good guy is like my brother When my daughter died this year Him and his wife donated food to raise money for her services They are wonderful People. I will always be grateful to him
Ivan Ojeda
Sep 19, 2020
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Matt Gleason
Jun 28, 2020
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Patricia Gonzalez
Dec 22, 2019
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Horrible service! The driver arrived late and my patient almost missed her appointment. And when it was time to be picked up from Kaiser Shuttle Med said the nearest driver would arrive in an hour to pick us up. The after an hour the shuttle that tried to pick us up was too small to carry our wheelchair in the bus. This is unbelievable.
Sandra S.
Jun 10, 2019
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Firstly, this service is a brilliant concept. Our driver was on time and helped us greatly going to the hospital. I was told to call the number for our ride back since the doctor's appointment was more than an hour long. I called ShuttleMed and the next available driver was an hour away! My very old 79 year old mother was not about to handle this so guess what? We called an Uber with Assistance to help us. That worked! Our initial service was $80.00 and they charged $60.00! $60.00 to drive 3 miles from my mom's condo to to the hospital!
Barbara B.
Mar 07, 2019
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Maggie Fischer
Dec 01, 2018
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Anthony T.
Jul 21, 2018
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My Aunty used their service multiple times, and i was able to ride along with her a couple times. Both times I was there, their service was good and the pick up was timely. Also their drivers were polite to my Aunt. My Aunt hasn't had any complaints (and she's a very vocal person). I would recommend them for sure
Maggie I.
Feb 04, 2018
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Carla A.
Jan 24, 2018
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Just grateful working with great people who really cares not only about their job, but also the patients and families we help everyday. This business won't be a success for 15 Years and counting... if not for the hard work of amazing bosses and employees who gives out the best services to everyone in need of Non Emergency Transportation service. Greatly appreciate the business and trust of our long term patients and their families and for always recommending us to others.
Jewel L.
Dec 07, 2017
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Jewel Love
Sep 06, 2017
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Evangeline E.
Sep 06, 2016
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Veronique L.
May 31, 2016
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I had shuttle service on 5/26 and my overall experience was great! The driver arrived on time and was courteous. I couldn't give them an exact pick-up time due to my procedure, but when I called they arrived in about 1 hour and a half which was fine, because it was during rush hour and I couldn't give them a set time beforehand.
I would recommend them to someone else.
Veronica
I would recommend them to someone else.
Veronica
Barbara B.
Nov 21, 2015
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I had trouble initially with the communication between ShuttleMed and my insurance approval but it was taken care of and my first experience was fine. The driver was a little early but called to let me know he was outside. I was ready and got to my appointment without issue. I called when I needed a ride back home and they were promptly there to take me back home. I will definitely update my review after I use this service several more times. I'm great full to have this service since I am unable to drive after my treatments and at least I know I will get home safely.
Jennifer Munoz
Sep 25, 2015
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Lady Sihr
Jun 30, 2015
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Lisi R.
Jun 17, 2015
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I work for a SNF and although the drivers themselves are polite, they are constantly late (I'm talking 15-30 minutes late every time), and the company refuses to do anything about it.
Today, yet again for the umpteenth time they were 45 minutes late picking up a patient for her appointment. When I called the office they do not apologize, today they told me "the drive is already on his way to pick her up". When I called a second time (20 minutes later when the driver was still not there) this was the exchange between me and the customer service rep:
SM: "The driver has
Today, yet again for the umpteenth time they were 45 minutes late picking up a patient for her appointment. When I called the office they do not apologize, today they told me "the drive is already on his way to pick her up". When I called a second time (20 minutes later when the driver was still not there) this was the exchange between me and the customer service rep:
SM: "The driver has
Alicia P.
May 18, 2015
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Chris B.
Mar 28, 2015
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Kate M.
Jan 16, 2015
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Jose V.
Aug 22, 2014
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These guys are the best. Transported a couple of our patients and heard nothing but praises. They are very courteous and professional. Had an issue with scheduling with one of our patients, had my secretary call them up and even though they were all booked up the owner went above and beyond and personally picked up our patient.
Leah G.
Dec 07, 2013
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Zero stars for this business! they took two and a half hours to pick up my senior nursing home, wheel chair bound father from his Dr. visit! The Dr.office had closed, it was dark outside and freezing. My father was falling asleep and fell out of the wheel chair. This took so long. We called countless times with no result. Then two and a half hours later... the driver showed up with no apology saying this happens and we followed back to the nursing home. During this time, the driver RAN RIGHT THROUGH A RED LIGHT! I called the shuttlemed office, the supervisor was very rude and said it usually takes
Michelle Villanueva
Aug 11, 2013
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