From Prescriptions and Virtual Care to Delivery Guidelines, we are here to help deliver the best care to every patient. Home Care Medical has been serving Southeastern Wisconsin for over 46 years by providing steadfast service and innovative products that heal, nurture, and transform lives. Our sister company, Oxygen One has been taking care of our community by educating patients and acting as a resource for referring providers since 1999.
As two of the best, most respected respiratory and durable medical equipment companies in the area, Home Care Medical and Oxygen One were both recently purchased by AeroCare, a national respiratory and durable medical equipment company with locations coast to coast. We're proud to continue the AeroCare tradition of helping our patients Breathe a Little Easier.
As two of the best, most respected respiratory and durable medical equipment companies in the area, Home Care Medical and Oxygen One were both recently purchased by AeroCare, a national respiratory and durable medical equipment company with locations coast to coast. We're proud to continue the AeroCare tradition of helping our patients Breathe a Little Easier.
Services
It is our fundamental mission to ensure the quality and integrity in the delivery of care and service to our valued customers. Customer service and satisfaction are our primary concern. AeroCare provides equipment, supplies, and services for Oxygen, Nebulized Respiratory Medications, and Sleep Therapy which includes CPAP, BiLevel, and Ventilator equipment.
AeroCare is a rapidly growing company that focuses on providing home medical equipment for respiratory patients. Although most of AeroCare's locations provide basic HME/DME products such as walkers or wheelchairs, our focus is on helping physicians and patients minimize the symptoms and progression of COPD.
Our team of health care professionals has been a leading provider of PAP Therapy, Oxygen Therapy, Nebulizer Therapy, and Ventilator Care in Southeastern Wisconsin for 45+ years. Nebulizer Therapy - AeroCare now has a pharmacy that can deliver your COPD patients their Nebulizer Medications to their door every month.
A nebulizer is a machine that dispenses a prescribed medication by producing a fine mist that can be inhaled through a mouthpiece. A nebulizer is a very effective way to get medication directly into the lungs and can work better than an inhaler for some patients. AeroCare provides nebulizer compressors and supply kits with tubing and mouthpieces.
AeroCare's product selection is expansive. Our staff is highly qualified and our service is unparalleled. Our team of Respiratory Therapists, Respiratory Specialists, Emergency Medical Technicians, Home Care Technicians and support staff have years of respiratory care experience. Our professional Respiratory Care staff stays in tune with the industry and is constantly learning, bringing the best home to your patients.
Reviews (22)
Patricia Price
Feb 01, 2022
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David the technician, sent me a text telling me what time he would be here and then he called and said he was outside. David was very nice. I told him that I didn't like writing with my finger and I asked who invented that anyway, he said maybe the it was the guy who made exchskecth. David was very professional. I hope he's my technician again!
James Rainey
Jan 11, 2022
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Mallory Orlopp
Jan 08, 2022
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Gary Stevens
Jan 03, 2022
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I have been very impressed with AeroCare from the very beginning when I started using them one month ago. Today I saw Melinda at the New Berlin, Wisconsin office and she fitted with the mask that I need to stop the sores on my nose from other mask that I purchased from a different place. She even is setting my machine up to communicate with my Dr. I have also stopped at the Racine, Wisconsin office and they are also very nice people and very helpful. I would highly recommend AeroCare to anyone looking for supplies especially for CPAP supplies. I am suggesting to my Dr that he use AeroCare from
Murky N.
Jan 02, 2022
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Avoid at all costs. I rented an oxygen compressor for 10 days. They came and got the machine but I'm still getting billed monthly. I have called so many numbers to try and correct this situation and keep getting transferred around to offshore operators who have no idea what's going on. They say it is corrected, but then I get another bill, and another bill... Find another company, if you can!
Anastasia DeLuca
Dec 25, 2021
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Great service! Doctor’s order was placed later in the day, but we still got our equipment delivered the same day. The tech explained everything in a way we could understand and we were not anxious about not being able to figure out how the equipment works. Very pleasant, respectful, and polite technical. Thank you!
Murky N.
Dec 07, 2021
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I rented an oxygen compressor from them at the hospital and they picked it up at my house after 10 days. Next thing you know, I'm getting cyclical monthly billing and they say the unit was never picked up. I wasted 3 hours of my life, and called 10 different phone numbers with offshore operators trying to clear this up. I had the pickup receipt but it said delivery receipt. I only was saved because I finally noticed in small print in the notes it said I took the unit home with me on the 5th and it was picked up on the 15th. Stay away from this company if you can go elsewhere. SAVE YOUR RECEIPTS
W. Jenkins
Nov 30, 2021
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I was traveling to Kanas City MO and needed oxygen while I was there. Ordering was wonderful and when I landed called the office only to find that no one knew of my order. I realize that the office is closed on the weekend but I did expect that dispatch would have had a record of my order. Things did get settled and my order would be delivered to the hotel. Dixie couldn't have been more helpful I can't express that enough. She took charge was very caring and got everything handled in a very professional manner. Thank you Dixie! I would highly recommend Home Care Medical for anyone needing oxygen
Audrey Pierre
Nov 18, 2021
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Rosemarie Jorgensen
Nov 05, 2021
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Timothy Rogers
Nov 04, 2021
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Everyone that I have dealt with at the New Berlin location is absolutely great. I can't say enough good things about them. BUT... but ever since they were bought out by Adept Healthcare ( I'm not sure if that's the correct spelling) their call center is just about the worst that I have ever dealt with. They continually give wrong and contradicting information.
Baron V.
Sep 13, 2021
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I was flat out lied to and hustled like one would expect at a used car lot by a man with a gold front tooth and plaid suit. No, Brian dies not have a gold front tooth and a plaid suit but he looks at patients with a legitimate medical need as people to be played and taken advantage of.
Brian assured me that my insurance was covering everything and the invoice he gave me reflected that. He didn't tell me this was a rental. He didn't tell me he was throwing in all the upgrades and excessive extra filters and parts but that it was all just included. He didn't say these things were
Brian assured me that my insurance was covering everything and the invoice he gave me reflected that. He didn't tell me this was a rental. He didn't tell me he was throwing in all the upgrades and excessive extra filters and parts but that it was all just included. He didn't say these things were
Jackie P.
Feb 02, 2021
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Went to Aero care which used to be Home care medical to get fitted for the Jobst custom made medical compression garment, they told me that my insurance company would not cover it. When asked could I purchase it my self, aero care stated that my insurance will not allow then to take private payments. Went back to my insurance company and they denied saying that and assured me that I could pay for it myself. Aero care still won't serve me. THIS SERVICE WAS TERRIBLE. NOW who at Aero Care are willing to help me ? YOU now who I am ,you guys gave me the run around.
Jimmy G.
Jun 26, 2020
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I would give these idiots a negative 5 if possible. It's been a few years since I have had to work with them, and their performance is even worse than before.
I have a manual wheelchair. In the past, while working with Home Care Medical, I had such a hard time just getting my tires and innertubes replaced. I would have to wait WEEKS into MONTHS for them to get me new tires and innertubes! Their excuse was that the tubes were rotted and unusable. Then, wait for it, wait weeks again for replacement tubes... They would blame their supplier for the problems. Funny thing is, I became so enraged
I have a manual wheelchair. In the past, while working with Home Care Medical, I had such a hard time just getting my tires and innertubes replaced. I would have to wait WEEKS into MONTHS for them to get me new tires and innertubes! Their excuse was that the tubes were rotted and unusable. Then, wait for it, wait weeks again for replacement tubes... They would blame their supplier for the problems. Funny thing is, I became so enraged
D. S.
Mar 03, 2020
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Jeanine T.
Aug 17, 2019
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So, after last review and still no assistance, I filed a complaint with the consumer action department of a local television station. Must have released the flying carp there was so much jumping through hoops! Sent another copy of check. After about 2 weeks, got follow up from television station stating that Home Care Medical had updated my account with correct info and that they claimed they notified me of same. Surprise, they did not. Anyway, after 7+ months it is finally resolved.
Just unbelievable how much aggravation and work to resolve this small amount of money!
Just unbelievable how much aggravation and work to resolve this small amount of money!
Kim K.
May 01, 2019
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My dad was supposed to have his wheel chair when he arrived st his assisted living location after having a severe stroke that left him with right sided paralysis. This was 3 weeks ago! They're not returning calls from us OR the nursing staff.
GO ELSEWHERE FOR your equipment needs!! This is one of the most frustrating things to go through when your loved one needs something and they don't get what's promised to them on a timely matter.
GO ELSEWHERE FOR your equipment needs!! This is one of the most frustrating things to go through when your loved one needs something and they don't get what's promised to them on a timely matter.
Sandra S.
Oct 18, 2017
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This is to provide on my experience ordering and receiving CPAP supplies for the first time with Home Care Medical, New Berlin, WI 262-786-9870. This organization is the most inefficient and rude customer service that I have ever experienced. When I moved into Wisconsin, I visited the office in New Berlin in order to identify my new machine which I received in Florida in the spring of 2017. I gave the Intake Clerk identification of the type of machine and gave her a listing of supplies needed at the 3 month and 6-month periods. Although I was requested to bring in the machine (which I did), the
Carol W.
Aug 19, 2017
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Not ever going there again. Years back. We went there to get my husband a rollator walker. Medicare will pay for them. Well 80% of the cost. We took the prescription from the doctor over there. They called insurance. In 10 or so minutes. Was approved for the rollator. They told my husband what he gets to pick from that is covered. They set it up for his height. We were out of there in about a half hour. 19.99$ was our 20% we paid. It was easy peasy getting his rollator.
Now recently took a friend up there to get a rollator. She has MS. Needs it for balance when walking. She too
Now recently took a friend up there to get a rollator. She has MS. Needs it for balance when walking. She too
Rohan D.
Aug 19, 2016
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There don't seem to be any good choices for CPAP supplies in the Milwaukee Area. I've run through the list of approved medical supply vendors from my insurance company, they are mostly no longer actually in business after being bought out by one of the giants like Aurora, but Aurora pharmacies don't actually carry CPAP supplies. The two biggest medical supply chains remaining, this one and Snore No More have dismal customer service. Home Care can't remind you of recurring supplies, their turnover is rapid enough that their sales people are pretty much always at the brand
Jay S.
Jun 27, 2016
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I got a rolling walker from them at Forester about 2 years ago. The only problem is that whoever initially put it together did a pretty lackluster job. The thing falls apart regularly.
They only do "adjustments" till noon on Mondays and from 1 - 4 on Thursdays. If you only have a walker from them, they won't send anyone to your home for repairs, and they don't have any parts inhouse. If you need parts, you have to go to their location in New Berlin.
The people I have talked to on the phone were not really rude per se, but they weren't very nice and they were very matter
They only do "adjustments" till noon on Mondays and from 1 - 4 on Thursdays. If you only have a walker from them, they won't send anyone to your home for repairs, and they don't have any parts inhouse. If you need parts, you have to go to their location in New Berlin.
The people I have talked to on the phone were not really rude per se, but they weren't very nice and they were very matter
Gary H.
Aug 16, 2014
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To say that this place gets even one star is a big push. We received notice at 10:55 that an unexpected delivery was attempted. The notice stated that we needed to call the dispatcher at a certain number. Since the delivery was an essential medication for someone being released from the hospital at that very same time, it was critical to reach them. At 11:00 AM when I returned from an errand, I called the dispatch number from three different lines over the next 55 minutes to try to retrieve the medication. I stayed on the first line for the entire 55 minutes with a "please stay on the line
