B2X provides bespoke and managed post-sales logistic and customer service solutions as a turn-key-solution. With B2X you have a single point of contact for setting up and managing your product return, repair or maintenance operations - onsite, in-store or in the backend. Our interactive online and offline customer support solutions help you build lasting customer relationships.
B2X is a provider of managed post-sales logistics and service solutions for electronic products and critical technology infrastructures. We help clients achieve scalable business growth by concepting, implementing and delivering bespoke and omni-channel customer and product service setups. These range from efficient deployment, onsite installation, remote technical support to efficient maintenance, return or break/fix operations.
B2X is a provider of managed post-sales logistics and service solutions for electronic products and critical technology infrastructures. We help clients achieve scalable business growth by concepting, implementing and delivering bespoke and omni-channel customer and product service setups. These range from efficient deployment, onsite installation, remote technical support to efficient maintenance, return or break/fix operations.
Services
We help brands to create unique customer experiences across the globe by applying our good judgement, strong expertise and relentlessly high standards in delivering the best possible services. It was Karim Barkawi and a small team of Barkawi Management Consultants who founded B2X in 2007 in the tailwind of taking over global customer service and warranty operations of Siemens Mobile.
Keep your business on track for growth and stay ahead of the curve with smart, scalable value-added logistics solutions at every stage. Supporting critical infrastructure and devices has become more than just making spare parts available and performing efficient repair operations.
Today's clients seek more compelling and comprehensive solutions along the entire product post-sales lifecycle while gaining scale, innovation and taking out cost and management complexity from its product service processes.Worry-free product roll-out and in-live support operations are a key requirement nowadays to provide great customer and product usage experiences.
Today's clients seek more compelling and comprehensive solutions along the entire product post-sales lifecycle while gaining scale, innovation and taking out cost and management complexity from its product service processes.Worry-free product roll-out and in-live support operations are a key requirement nowadays to provide great customer and product usage experiences.
As the lifespan of products lengthens the value of efficient and trusted maintenance and repair solutions becomes increasingly important. B2X single-source approach is based on a multi-vendor product support and repair partner ecosystem uniquely composed to offer preventive maintenance and break/fix services either onsite, in customer walk-in service centers or high-volume backend repair depots.
Lasting customer relationships are the result of hard work and sometimes a roller coaster - let us help you!. In today's "always-on", "consumer-centricity" and "customer experience is everything" world the level of support and quality of services you provide may not be why a customer chooses to do business with you, it's often their reason for churning away.
Whether you are a smartphone, consumer electronics or wearable brand: An excellent post-sales service experience has become a key differentiator! More than 80% of customers would bid farewell to the brand of their choice if another device maker offered better services. B2X helps you get the most out of your post-sales service.
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