Totten's Body Shop
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Totten's Body Shop
No matter the vehicle type, Totten's Body Shop of Gaylord can get you back on the road fast. We work on foreign, domestic, SUV's and basically anything with wheels. Regardless of what any insurance company may try and tell you, it is your choice to take your vehicle to the body shop you feel most comfortable with.

For over 30 years, Totten's Body Shop has served drivers in and around Gaylord with the best customer service, the highest quality collision repairs and a quick turnaround. We offer free estimates* and make it very easy to work with your insurance company. Totten's Body Shop backs our superior work by offering a guarantee on ALL of our paint and auto body work for as long as you own your vehicle.
Services
For over 30 years and two generations, Totten's Body Shop has been the leader for auto body repair in Gaylord and throughout northern Michigan. The family business was started in 1982 and has grown over three decades from a small shop into a thriving successful 17,000 square foot facility. The Totten Family prides themselves on their commitment to excellence, both with their customers and their collision repair.
Here in northern Michigan we have long winters which can lead to a higher chance of damage to your vehicle. If you happen to be involved in an accident, you can rest assured your vehicle will be repaired and restored back to its pre-accident condition with Totten Body Shop. We will make the entire process easy for you by working with your insurance company.
If in doubt, don't drive it. Have it towed directly to Totten's Body Shop or if you have not yet determined who you want to perform the repairs, have it towed to your residence until that decision is made. Additional damage caused by driving a vehicle after an accident is usually not covered as part of the original loss.
Reviews (13)
Kyle Stonehouse
Kyle Stonehouse
Dec 23, 2021
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Positive: Professionalism, Punctuality, Quality, Value
Most professional and skilled level of workmanship I have seen at any body shop ever. They were also great about dealing with my insurance company. Wouldn't go anywhere else.
Services: Body & Trim, Painting
Rc E'Mail
Rc E'Mail
Nov 04, 2021
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Positive: Professionalism
Once again, Tom and his team made excellent time and very great quality repairs on my vehicle! Thank you Totten's!
Services: Body & Trim, Painting
Trailb U.
Trailb U.
Jul 24, 2021
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Deer hit damaged front grill and bumper etc., Totten's Body Shop fixed as good as new.
David Ross
David Ross
Jun 17, 2021
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Had 2 harley fenders painted. Looks good. I am disappointed in their prep though? Didn't clean or.even wipe out the under side, and didn't even deburr the new drilled holes on the back side. Maybe that cost more? Just thinkin.
I'll find another shop for anymore work..anyway
Service: Painting
M. K.
M. K.
Mar 30, 2021
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Took forever!!! Visiting from out of town, this took a really long time and had very little of any communication from them! Would NOT recommend!
Phoebe Kayner
Phoebe Kayner
Aug 12, 2020
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Positive: Professionalism
Went in for a quote, definitely plan on getting my car fixed there. The staff is so friendly and professional. I am very happy with my experience there.
Service: Body & Trim
The Roach
The Roach
Jul 14, 2020
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Tom is Your Ambassador to Tottens!!! What a knowledgeable...Detail Orientated...and Capable Owner!! He's a great liasion between insurance carriers and takes a lot of the worry away!!
A. C.
A. C.
May 10, 2019
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Totally rude people. Pulled in under the guise of inquiring of another establishment and was rather rudely addressed.
He doesn't realize that I write for a local business evaluation firm and they come in last for customer relations.
Ben Mosley
Ben Mosley
Jan 04, 2019
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My wife hit a in our 2016 Chevy. There was some damage done to our truck of course. Left a noticeable crease in the left fender. Along with damage to the grill, the left headlight, the bumper. They did an amazing job. My truck looks brand new. They even cleaned my truck inside and out. They fixed the truck quickly, and great communication. I cannot recommend them enough.
MiPro
MiPro
Oct 13, 2018
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I had a car back into me at a parking lot and drive away. It wasn't a ton of damage but this company treated me like a first-rate customer. Fantastic work and service level next to none. Looking forward to my next accident so I can work with these guys again.
Angie Brewster
Angie Brewster
Jan 08, 2017
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I hit a deer on a Monday, they had my car and a rental for me that night! My husband took care of it all and Tom kept my husband updated on the progress over the next couple of days. By Friday I had my car back! It looks better than ever! You would never know that there was any damage done. My vehicle was washed, waxed, and they even vacuumed! I highly recommend Totten's!
Thank you for such a wonderful job!
Jennifer H.
Jennifer H.
Aug 21, 2015
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Five days before I was set to move to California I hit a deer in my brand new (old) envoy. The car was just totally mangled and honestly, I wasn't sure if it was even worth fixing as I only had PLPD insurance. AAA had my car towed over to Totten's late that night and I was told to contact them in the morning when the business was open.
After speaking with aaa and learning they do absolutely nothing for plpd coverage, I headed to Totten's to find out the damage. Andy was the guy who greeted me and I believe also worked on my car. He was super friendly and clearly knowledgeable about
Jeff V.
Jeff V.
Jan 30, 2015
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Bill and Andy are both great to work with. Totten is a direct repair shop for Citizen's Insurance and made my claim a lot easier. Both my new cars were smashed by a really big tree limb. It took a long time to fix them, but the it was worth it for the results. They did a great job. One car was over $20K and the other one $10K in damages.