Neighborhood Credit Union

Spoke with a rude representative from neighborhood credit union by the name of Jennifer from the corporate office (so she says). She wouldn’t give me her last name but she was with the disputes department. I wanted information about my account and all she was doing was chastising me like I was one of her kids or a employees she supervises. I’m a customer not kid or a employee of yours. Jennifer was being very rude and talking ALL over me. She acted as if she was agitated because of my issue. I asked her repeat not to talk to me in a tone as if I were one of her kids and were in trouble for

Came here to get an instant card since mine was stolen. 24 hours after the card was issued; there was a fraudulent charge. Called and they told me I had no other option than to cancel the card then go get another one or wait 7-10 business days to receive one in the mail. Told them I would wait since I didn’t trust the instant cards anymore. 10 days later, still nothing. So I called and was told my old card was cancelled but a new one wasn’t even ordered. Does that make sense to anyone?! Then the representative stated again, “Would you like to go get an instant card or wait 7-10 business days

This is the best Credit Union with the best staff. They take care of their members. Arlena and Veronica were excellent.

Arlena made my car buying experience so smooth. I really had a sense of protection and peace of mind working with Arlena, she walked me through the process from start to finish and I am now in a car I could have never imagined I be in! Don’t choose any other bank to finance your next car through! I would also like to thank Frank and Dede for all the work they put in as well. Thank you!!

I recently met and worked with the new Branch Mgr. (Rebecca) at the Campbell Rd. location....she was awesome! Pleasant, most helpful, and very professional. This branch would warrant SIX stars if the grading system would allow. However, one major gripe totally unrelated to the Branch and directed at Top Management is directly responsible for my overall rating. Not everyone wants to converse with robot "Nick" nor listen to him type on his fake keyboard at the beginning of the new automated message....and not everyone enjoys chatting with someone on line. The last (3) times I have called the only

Came into my credit union for a cashier's check and was told it's at $7 transfer fee! I've been needed a cashier's check in sometime everything's done electronically. But $7??
I'm not sure if switching Credit Unions was such a good idea, only problem with mine was I couldn't stop in and use the lobby. Stop in the lobby here and they bend you over!! I was corrected you can get a free cashier's check as long as it's over $5,000. No I'm not buying a house no I'm not needing a down payment on my car. I just want to pay my rent

Eric @ the N. Dallas Branch on Monfort was so accommodating & extremely. We were trying to reach our auto loan rep & phone lines were not working, we came to his location and he helped w/o hesitation. Kiddos to Eric.

I worked with Arlena & Veronica for my car loan...I didn't have to move a finger! They made the phone calls to the dealership, negotiated the price on my car and my new vehicle is in the driveway! The service was so great that now my husband is working with them to get his new car. If you want great customer service and a stress free loan process then I suggest you request Arlena Johnson & Veronica Lee from NCU! I am one happy customer!!!

I absolutely love this Credit Union. Coming from a place of being irresponsible and young and messed up my credit, I couldn’t get a checking account. I was able to join Neighborhood Credit Union and get the second chance checking account and was able to transition to a regular account after a year. Always excellent customer service and when I have an issue which is rare they are always able to assist me. I am a member for life.

Many better options out there. Always a long wait when you call to speak with a person about your account. It took over 30 minutes this last time. This was our LAST time calling as I had plenty time to apply to open a new account at another credit union online while they kept me waiting, and when they did finally answer my call, I asked them to close our account and send us our money.

To the teller Maria...you have no idea what kind of day I have had and yet I still tried to smile when I came in. Your attitude was awful, if you hate your job, get a new one. Practice kindness...

They requested feedback, so here it is. I had a great guy named Fred who used to process my applications for motorcycle loans for Dallas Credit Union. He retained a job during the acquisition, but they moved him out of his prior role. What a waste. I funded at least 5 motorcycle loans with Fred. Neighborhood no longer does motorcycle loans at all! The customer service is nonexistent with the accounts that I have retained, and now the offerings have been reduced. As a prior Dallas CU customer, I see no benefit at all. I highly recommend finding a different credit union to take your business to.

If you want quality customer service suggest to go to another location. Both tellers are not warm or friendly. If we give out zeros I would.

The ineptly named "Neighborhood" Credit Union bought Dallas Credit Union. There isn't even a touch of my former credit union...not in service, to be sure. "Neighborhood" is bureaucratic through and through with not even a hint of customer focus. Who named this credit union???