Upgrade
Website
Upgrade
Our goal is to offer our users more value and a better experience than they receive from their traditional bank. We fulfill that goal with affordable and responsible loans and cards, and no fees and high rewards checking accounts. Upgrade's founding team pioneered fintech 15 years ago. In 2017 we launched Upgrade to offer our users more value and a better experience than they receive from their traditional bank.

In the last four years, over 15 million people have applied for an Upgrade Card or loan through Upgrade, and we have made over $7 billion in affordable and responsible credit available to our customers. Our innovative Upgrade Card combines the flexibility of a credit card with the low cost of an installment loan.
Services
Eliminate high-interest credit card debt and get a clear payoff date that you can circle on your calendar. Streamline your credit and loan payments into a single monthly payment that's easy to manage and pay off. Get the funds you need to remodel, repair, or build the home you want without the hassle of refinancing or taking out a home equity loan.
I have had nothing but the best customer service ever since I became part of the Upgrade family. Keep up the excellent work and customer service. You can use your Rewards Checking card wherever Visa is accepted. It's also easy to add your debit card to Apple Pay or Google Pay so you can take advantage of contactless technology and pay with your device at participating merchants.
Access your VantageScore 3.0 anytime and understand the key factors influencing your score. Learn ways to unlock your full credit potential with a series of educational articles and resources. Visualize how different scenarios and actions may impact your credit with a data-driven tool that pulls information from your credit report.
Reviews (18)
David
David
Feb 01, 2022
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Upgrade is a lifesaver they gave me the funds i needed and at a very reasonable price. Got to look out for many lenders who will try to screw you but this place was up and forward with their rates and that didnt change when signing like other companies i dealt with when the initial offer changed when it came to signing the contract. Thank you upgrade for helping me in my time of need. I recommend everyone to give them a try to see if they can help you out in your time of need.
D. Merck
D. Merck
Jan 25, 2022
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The process was extremely fast and efficient, from start to finish. I knew almost immediately what my options were, was able to complete everything online, and my loan was funded by the end of the week. Highly recommend, and will definitely use again should the need arise.
Brent Weatherly
Brent Weatherly
Jan 19, 2022
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My Upgrade credit card was the first card to approve me for a $4000 credit limit which made it possible to consolidate two lower limit cards and cancel those cards. Also, I just got approved for a $5000 personal loan which enabled me to purchase a much need truck. I feel like Upgrade noticed my more recent credit worthiness and ability to consistently make on-time payments over the past 2 years. They have given me the ability to make some recent holiday purchases that otherwise would not have been possible. Thank you Upgrade.
Mary A. Smith
Mary A. Smith
Jan 17, 2022
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Upgrade is great! They quickly approved my home improvement loan, the money was in my account within two days. The interest rate is much lower than a regular credit card. Thank you upgrade for helping me with my home improvement project. I will be recommending upgrade to my family and friends.
Georgia Brown
Georgia Brown
Jan 17, 2022
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The representatives were very knowledgeable. The information given to me did not change regarding to terms of my loan, no bait and switch tactics. They were respectful and easy to talk to. Excellent business experience.
Boynes Ah
Boynes Ah
Jan 17, 2022
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I didn’t expect the process to be so smooth, but it was. I went through Credit Karma and it couldn’t have been easier. I put the loan amount, my info in and was approved in a matter of 2 hours. The status of my loan stated this on the upgrade app, and the wait began. Also, received an email. To be honest, I was nervous. After, reading so many negative reviews. I thought my experience would be the same. As far as waiting for the funds to be deposited, but in two days the funds were in my account. I felt blessed, because it was well needed. I hope your experience is as smooth as mine.
Thanks
Jamie Elder
Jamie Elder
Jan 10, 2022
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They charge a substantial fee for getting a loan. It's my own fault but I didn't realize I was paying a fee back to them just for them giving me the loan. I would have applied at my bank before I paid the fee. Other than that, they were good. Quick approval and quick to send out funds. Just didn't like the fee 😕 I don't like to pay for credit.
Rebecca Stroud
Rebecca Stroud
Jan 04, 2022
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My entire experience was fast and simple. My accounts were funded/paid off faster than promised. I did not give 5 stars because the origination fee is too high. All other aspects of the process were perfect.
Carolyn Simmons
Carolyn Simmons
Jan 04, 2022
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So so easy to apply. Very fast approval, the money was in my account in 2 days. I did a personal loan with debt consolidation and 2 of my bills were paid off immediately. Much easier for me to pay the one bill with a lower interest rate.
Gee B.
Gee B.
Nov 30, 2021
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Horrible customer service. I keep getting passed around and promises of someone calling me back. I've already submitted three email inquiries, called in god knows how many times, and they still won't address my inquiry.
B. K.
B. K.
Sep 11, 2021
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I had a demeaning and substandard experience with Upgrade loans. My father applied for a loan with Upgrade to fund a new HVAC system that is essential in his hot climate. He asked for my help in applying for the loan and keeping track of administrative and financial details, which I did. He was "approved" (so called) for the loan after providing his income in the app. But the verification process was the problem, because it took 3-4 months. We were given conflicting and incomplete information about the documents to submit. And because of this we had to resubmit the same documents, because
Jill W.
Jill W.
Sep 09, 2021
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I applied for a loan on august 10th. It said I needed to submit a voided check so I did that. I had set it up where they would send a certain amount of $ to a certain credit card. After 30 days it said it was still pending review of my voided check and application so I assumed I wasn't getting it. I emailed and asked to withdraw my application. 10 days after that I get an email saying congrats you are approved your funds will be sent within a few days. This was after waiting over 30 days AND asking them to withdraw application. I have already gotten a loan elsewhere and paid off my card so
Harley D.
Harley D.
Sep 06, 2021
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Horrible. They false advertise. The only loan they offer is 36 or 60 months at a higher APR and much higher payments and interest charges. Pulled my credit 2 times in 60 minutes. No manager to talk too about this false advertising on credit karma.com. Harley Davis.
Brianna N.
Brianna N.
Sep 03, 2021
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Don't bother wasting your time. Put in an application 23 days ago, provided all documents requested and I hear nothing back still. Good luck reaching customer service about it, wait time of 91 minutes? Seriously don't
Brooklyn M.
Brooklyn M.
Aug 27, 2021
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I was approved on the 18th of august and yet still they can't figure out where my funds are. Verified bank account, re-triggered funds to be deposited and still here we are. My credit score gets affected and no funds. No nothing, just sorry. Never will I do business again.
Kelly E.
Kelly E.
Aug 18, 2021
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This company is a cheat. I had applied for a loan to get me out of a pinch. I felt scared because I never was contacted from this company for almost a month I wasn't approved or denied no communication for a whole month. Then one day if $5,000 appeared in my bank account. At that point I no longer needed it and try to return it only to find out I was still going to be charged the finance fee because I promptly returned it I thought I want to get charged it but that I had been approved for almost a month now and there's a 14 day limit to return it. Do you see what I'm getting at?
Season H.
Season H.
Jul 21, 2021
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This is the worst experience I have ever had with any financial institution. Their rates are not worth the hours of time and amount of stress you will spend trying to get a hold of anyone who can help you.

I applied for a personal loan on July 9th. I was unable to complete the application because the website did not allow me to put my credit card information in for disbursement. It also required a 4506-T tax form that they said they would send by e-mail, which they never did.

I e-mailed them on July 9th. No response. Then again on July 13th. No response.

On July 13th, I tried calling the number
Lara G.
Lara G.
Jul 16, 2021
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On other sites they have great reviews. They are supposed t be quick turn. I applied 7 days ago. I can't get any update via email. I can't reach anyone by the phone as wait time is over an hour. Steer clear..