Tri-State AC Hero strives to make sure that customers are always given options when it comes to replacing a unit, most of the time it can be fixed. We are skilled and highly trained in HVAC & refrigeration. We want to provide trustworthy service and build loyal customer relationships. We aren't looking for a fast dollar, we are looking for a life-long customer.
We will waive the diagnostic fee during normal weekday hours, if the repairs are completed at the time of service. Additionally, when you have a maintenance performed with Tri-State A/C Hero, if your unit breaks down within 6 months, you will not be charged a diagnostic fee. That is very uncommon in this industry.
We will waive the diagnostic fee during normal weekday hours, if the repairs are completed at the time of service. Additionally, when you have a maintenance performed with Tri-State A/C Hero, if your unit breaks down within 6 months, you will not be charged a diagnostic fee. That is very uncommon in this industry.
Reviews (12)
Barbara L.
Jun 28, 2021
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I'm new to the area and my A/C went out on Thursday night. I've never experience such heat! I made a call to Tri-State A/C Hero Friday morning and they had me with an appointment the very next day. The staff was very professional with a great attitude. Aza Rodriguez explained everything he was doing and what could be done to avoid having the problem again. He got the problem temporarily fixed until a new unit could be installed. I would highly recommend using this company for all your A/C needs. Great people with affordable pricing!
Leann L.
Sep 13, 2020
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Very professional from the first phone call. We are new customers of Tri-State A/C Hero and from the beginning we were treated as loyal customers. We received service within hours of our call for help. Every employee we met was kind and polite. This company shows its quality because the employees are happy. That always tells me that the 'bosses' are good and fair. A shout out to Brandee and Rusty....They know how to run a business!
The prices are extremely reasonable. Even at 110+ temps and weekend service calls. If your having AC problems don't hesitate to call this company!
The
The prices are extremely reasonable. Even at 110+ temps and weekend service calls. If your having AC problems don't hesitate to call this company!
The
Ali J.
Jul 21, 2020
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Awesome service! I called Rusty and his tech Daniel was onsite within just a few hours. I purchased the Nest thermostat and installed it myself, however I was missing a wire. He explained it would be an easy fix and would have it running in no time. Tri-State has great customer service and reliable.
Colleen L.
Aug 31, 2019
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Kelly S.
Jul 21, 2019
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Rusty was very prompt to come out and take care of my broken HVAC a few months ago. I really appreciate that he went and got a huge, industrial fan to plug into my unit until the new fan came in next morning at which time a service tech came right out and installed it. Excellent service and the price seemed fair.
The reason I docked a star was because they made it a real hassle to pay them! I know, weird right? They do take credit cards (good thing, HVAC repairs not cheap) but the tech wanted me to pay cash saying his cc reader wasn't working right. No, I wanted to pay with cc so I told him
The reason I docked a star was because they made it a real hassle to pay them! I know, weird right? They do take credit cards (good thing, HVAC repairs not cheap) but the tech wanted me to pay cash saying his cc reader wasn't working right. No, I wanted to pay with cc so I told him
Kurt H.
Jul 10, 2019
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I have a second home in Bullhead City. When I arrived after not being here for a few weeks, my A/C was beyond dead (on a 107 degree weekend) Rusty came over that morning and did an evaluation. We discussed options and I decided it was time for a complete system replacement. There were zero high pressure sales tactics. He gave me a great price. He and his techs did a great job and I couldn't be happier. He knows his business and goes above and beyond to make his customer happy.
Lori S.
Jul 07, 2019
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I was in a serious pinch, my air went out on my rental the day prior to new tenants showing up. This is a hot time of year and everyone is super busy.
Tri-State was sympathetic to my needs and got a service tech out that night ( I am sure it was overtime ) they repaired our service and we were back up and running. Happy Times!!!
The next day the air failed again =( talk about stress we were losing time and potential tenants. I called Tri-State again they sent a tech out as soon as they could that day and replaced the fan motor.
When the bill came they deducted the amount from the previous day
Tri-State was sympathetic to my needs and got a service tech out that night ( I am sure it was overtime ) they repaired our service and we were back up and running. Happy Times!!!
The next day the air failed again =( talk about stress we were losing time and potential tenants. I called Tri-State again they sent a tech out as soon as they could that day and replaced the fan motor.
When the bill came they deducted the amount from the previous day
Colleen H.
Jun 09, 2019
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Terri W.
Jun 05, 2019
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Janet J.
Jan 05, 2019
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Friendly service at what seemed to me to be a fair price. Be sure to read the Yelp info for Rusty's "specialty. "
Jim came out to fix my furnace and was professional, willing to explain what he did, and he was cheerful as well, which is not always the case with heat and air guys. I would absolutely use them again.
One star off, however, because there was no confirmation and no call to let me know they would be late. It is good they are busy and I don't mind waiting, but I expect better communication in scheduling.
Jim came out to fix my furnace and was professional, willing to explain what he did, and he was cheerful as well, which is not always the case with heat and air guys. I would absolutely use them again.
One star off, however, because there was no confirmation and no call to let me know they would be late. It is good they are busy and I don't mind waiting, but I expect better communication in scheduling.
Gary H.
Oct 13, 2018
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I want to give a big thanks to Rusty for helping me fix my thermostat today over the phone for free so I wouldn't occur a service call... WOW what an honest company willing to help with out charging you unnecessarily! Well rusty you made a life long customer out of me!! And I will refer you to everyone that l know that needs AC service!!
Rusty goes above and beyond what a Hero!!!
Rusty goes above and beyond what a Hero!!!
Gary H.
Aug 03, 2018
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My AC was struggling to keep our home temperature below 80 degrees. The daytime temperature has been above 110 degrees here for many weeks. Tri-State AC Hero technician Alberto a technician came out for the service call at the appointment time. He first checked the outside condenser to make sure it was working and the Freon level were good. He was able to pinpoint that the problem was the blower in the garage was not pushing enough airflow into the house. In inspecting the blower compartment he discovered that the top and bottom installation has collapsed onto the blower that was causing the blockage
