I called three companies to bid on Central A/C for my home in Long Beach. The first company never gave me a quote. The second company was SouthWest, and the third was another local business. From the onset, their customer service was excellent. Oscar, the rep who serviced our home on the first visit was on time, very clear in his information and extremely good at following up with a phone call the week after giving us the bid.
When I followed up to get some clarity on a few questions I had, Oscar was diligent in returning the phone calls and texts. I was being sold on a Daikin brand unit, and had heard some so-so reviews. Oscar informed me these were the best in the business, and they had the best track record of any units they used.
When I followed up to get some clarity on a few questions I had, Oscar was diligent in returning the phone calls and texts. I was being sold on a Daikin brand unit, and had heard some so-so reviews. Oscar informed me these were the best in the business, and they had the best track record of any units they used.
Services
No more suffering in the summer and winter. Albert Nevarez (Project Manager) took the time to explain the whole HVAC system and answer our concerns. If you plan to get an HVAC system I recommend these guys. Southwest HVAC is without a doubt the best air conditioning company my family and I have had the fortune and pleasure of doing business with.
My decision to go with Angel, Luis, and their team for our initial central AC installation has been very rewarding. They are knowledgeable, professional, and courteously answered my many questions BEFORE I made my decision to choose Southwest. They also presented options in their proposal along with their recommendations.
I've had them work on a repair on my old AC unit. This summer I needed to have it replaced. Julio, Danny and their team were great. After getting several bids, they came in with the fairest price. Their crew is very prompt, careful and clean. They explained the process and recommendations of what would work best.
I bought an old house and went with Southwest HVAC to update it from the old floor/wall heaters to central heat/air. Right off the bat Southwest gave me the best customer service experience by far out of the companies I had in to quote the job. They were priced competitively. They offer the option of Trane equipment which has very high ratings in Consumer Reports.
When my old HVAC unit died, I searched the web and found Southwest HVAC in Long Beach. Their project manager, Angel Meza came out the same day and providied me a quote. His quote was in line with others I received, yet the cost also included mandatory HERS testing a pulling permits from the city (which the other quote I had did not include).
Reviews (20)
Bryan S.
Dec 23, 2021
Report
Luis was awesome to work with. Super responsive, respectful, and stayed true to his word.
I reached out to SW HVAC to repair an old 20+ old heater and AC unit. Luis was able to schedule an inspection almost next day. The technician that came out was courteous and spent a great deal of time trying to repair the unit. Due to the age of the unit a band aid fix would have resulted in another fix down the road. Luis gave me a competitive quote for a Daikin unit, it wasn't the cheapest, but he gave me peace of mind that he was going to do everything in his power to make sure I was satisfied.
I reached out to SW HVAC to repair an old 20+ old heater and AC unit. Luis was able to schedule an inspection almost next day. The technician that came out was courteous and spent a great deal of time trying to repair the unit. Due to the age of the unit a band aid fix would have resulted in another fix down the road. Luis gave me a competitive quote for a Daikin unit, it wasn't the cheapest, but he gave me peace of mind that he was going to do everything in his power to make sure I was satisfied.
Liselle K.
Dec 18, 2021
Report
Alex rose, Eddie and team were AMAZING!!! They made the construction and installation so seamless. The entire team was extremely friendly, informative and very respectful. I worked from home the entire week and the noise wasn't disruptive at all and they were extremely flexible if I needed to jump on a zoom call. Highly recommended!!! Installation was quick, easy and they left my home so clean! Thank you so much!
Megan A.
Dec 16, 2021
Report
After many negative experiences with contractors over the years, I am still pleasantly surprised how amazing EVERY STEP went with the team at Southwest HVAC. I am loving my mini-split system and how amazingly quiet & warm the heat has been. Can't wait to try the AC during the warmer weather. Albert & Fabian were so responsive & reliable, checking on my project nearly everyday. Johnny was unbelievable with his communication & is a very skilled craftsman. JC & Junior were constantly working & super nice guys as well. Transito is a wizard with patching up the ceiling
Miss M.
Dec 03, 2021
Report
If you're contemplating hiring Southwest HVAC for installation, don't contemplate any longer. Just hire them because they are GREAT!!!
My interaction with the company from start to finish has been flawless. Every single person I've interacted with, from the receptionist to sales to the techs were all fantastic. Southwest HVAC has their operations down, and they know how to provide top notch customer service.
Our house didn't come with A/C or heat. It's actually common for homes near the coast to not come with central air/heat. After waking up in butt freezing cold LA
My interaction with the company from start to finish has been flawless. Every single person I've interacted with, from the receptionist to sales to the techs were all fantastic. Southwest HVAC has their operations down, and they know how to provide top notch customer service.
Our house didn't come with A/C or heat. It's actually common for homes near the coast to not come with central air/heat. After waking up in butt freezing cold LA
Mike H.
Nov 28, 2021
Report
Jim F.
Nov 22, 2021
Report
Highly recommend Southwest HVAC. We had a Daikin minisplit ductless system installed with 5 indoor units. Everyone from Luis the project manager to the installers, William and Mark, were professional, hard-working and very skillful. Installation took a full week and we are completely happy with the way it turned out.
Chloe B.
Nov 20, 2021
Report
Fabian came to the rescue and took a look at my HVAC system and fixed it the same day.
I had waited over a month for my initial contractor to get back to me regarding repairing my unit because I was only getting cold air when turning on the heat. I felt forced to wait because the unit is covered under warranty with my initial contractor, but after being ghosted for over a month I decided to get a second opinion and I'm truly grateful that I did.
Fabian was prompt, respectful and did a great job by diagnosing my unit quickly and fixing it right away. As a bonus he is also a dog whisperer
I had waited over a month for my initial contractor to get back to me regarding repairing my unit because I was only getting cold air when turning on the heat. I felt forced to wait because the unit is covered under warranty with my initial contractor, but after being ghosted for over a month I decided to get a second opinion and I'm truly grateful that I did.
Fabian was prompt, respectful and did a great job by diagnosing my unit quickly and fixing it right away. As a bonus he is also a dog whisperer
Eleanor W.
Nov 14, 2021
Report
Our AC install was flawless and the service was perfect. I came back to write this review because we were offered a very extended warranty and when we thought we were having issues with our unit, we called to have someone come over. When I spoke to someone on the phone they said if this was an issue with the unit it would be free service but if it was an issue with, say, our thermostat, it would cost $99. They sent someone out immediately the same day. As it turned out it was an issue with the outlet the unit was plugged into. So we were charged $195. This was unexpected - over the phone
Shahram Sepehri
Oct 31, 2021
Report
Charles Van Zee
Oct 19, 2021
Report
Simply they know HVAC. Additionally, their product and service are reasonably priced and stand behind their work. I had them install an airconditioner for me at my Long Beach condo. It was a difficult location (top of the roof on a 4-story building) to install the unit, but they took all necessary precautions and when they left, it worked… perfectly. Additionally, they stand behind their product and service. After 3 years I had to call them for service and the product manager even remembered my name and honored the warranty. I highly recommend them for HVAC.
Shawn B.
Sep 15, 2021
Report
Called because they were in another unit in my complex and figured they'd know how to fix my problem. Scheduling was easy and on day of got a text with arrival window. Gio came over at the beginning of his window and diagnosed the problem right away. I had water leaking inside the house from the inside ceiling unit. He found the drain in the bathroom disconnected it and found it was blocked. Unblocked and water cane out. Haven't gad any issues since. Would recommend
Sageeve Prabhakaran
Jul 07, 2021
Report
Richard Caldwell
Mar 04, 2021
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I have used Southwest HVAC for a number of years and love their service. They did the original installation of both heating and air conditioning of my renovation. Since then I have continued to use them regular maintenance. Great family business. Please keep up the great work.
Services: AC installation, Heating system installation
I have used Southwest HVAC for a number of years and love their service. They did the original installation of both heating and air conditioning of my renovation. Since then I have continued to use them regular maintenance. Great family business. Please keep up the great work.
Services: AC installation, Heating system installation
Adam McDermott
Nov 11, 2020
Report
My new home has a Southwest installed HVAC system installed. Therefor, all warranty repairs must go through them or you will void your warranty.
First - The main gas line into the furnace was leaking gas into the home vents. The Gas Co. Red tagged the furnace. After waiting months after submitting the warranty repair through the home builder, I had to contact Southwest directly as no one had contacted me. A technician repaired the leak. The Gas Co. repairmen told me the assembly of gas pipe leading into the furnace needs to be removed and reinstalled to properly tighten the fixers. After the repair
First - The main gas line into the furnace was leaking gas into the home vents. The Gas Co. Red tagged the furnace. After waiting months after submitting the warranty repair through the home builder, I had to contact Southwest directly as no one had contacted me. A technician repaired the leak. The Gas Co. repairmen told me the assembly of gas pipe leading into the furnace needs to be removed and reinstalled to properly tighten the fixers. After the repair
Brian Vogelsang
Nov 08, 2020
Report
My decision to go with Angel, Luis, and their team for our initial central AC installation has been very rewarding. They are knowledgeable, professional, and courteously answered my many questions BEFORE I made my decision to choose Southwest. They also presented options in their proposal along with their recommendations. The installation team was very courteous and left work areas clean. I especially liked how Southwest was able to coordinate and handle almost all aspects of this challenging installation "in house".
Debbie Sabala-Horan
Nov 04, 2020
Report
EXCELLENT CUSTOMER SERVICE!!!
Fabian, Jaime, Alex (Pee-Wee), and Edwardo were professional from beginning to end. The air conditioning work was done on time and thorough. The team is very knowledgeable when it comes to the work they preform and keep you updated on what they are doing every step of the way. I would highly recommend this company.
Fabian, Jaime, Alex (Pee-Wee), and Edwardo were professional from beginning to end. The air conditioning work was done on time and thorough. The team is very knowledgeable when it comes to the work they preform and keep you updated on what they are doing every step of the way. I would highly recommend this company.
Robert Andrulewicz
Sep 12, 2020
Report
Thank you Luis and your hard workers for a job well done on completing our new William's heating system in our home. You all did a great job. I am very happy with the finished job you and your crew did. And I would recommend your company to anyone that needs air or heating. Thank you very much Luis. Robert Andrulewicz of Norwalk.🙂
Jeannie Airhart
Sep 07, 2019
Report
I called with heating concerns on my
furnace. The installation manager came out and determined that there were flames exposed. Wires which had burned. The very next day installed a new unit. Thanks for saving my life. Edwin, Brian, Kevin, Fabien and Claudia. Your team was great! So professional and affordable. Thanks again
furnace. The installation manager came out and determined that there were flames exposed. Wires which had burned. The very next day installed a new unit. Thanks for saving my life. Edwin, Brian, Kevin, Fabien and Claudia. Your team was great! So professional and affordable. Thanks again
Lourdes Salzer
Apr 07, 2018
Report
Beatriz Luna
Mar 28, 2018
Report
