Frames By Mail
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Frames By Mail
Our online shop is the perfect place for all your framing needs! Check out our diverse selection of quality wooden and colorful metal picture frames and get started designing with our easy-to-use frameshop. We offer custom picture frames in almost any size and style. Want to get started with online photo prints?

We have just the solution to get professional quality printing from our shop to your house fast! Our online photo printing is offered in almost any size on any of our premium photo papers and various depth artistic canvases. We offer the full line of Nielsen and Designer Metal picture frames, as well as a wide range of wood frames.
Services
We have everything you need to build a custom picture frame on framebymail.com. Choose from thousands of custom high quality picture frame mouldings available in wood, metal, and valucore material. Use our custom frame shop to design a frame custom cut to your specific needs and select from our diverse mats and picture frame configurations.
Choose from our selection of hundreds of quality custom wooden picture frames. Our diverse selection of gold ornate, black, rustic, oak, canvas floater, plain or any of our other categories of popular wooden picture frames can compliment just about anything you need to hang, all offered at our competitive and affordable prices.
Welcome to the world of the finest quality custom metal picture frames. Frames By Mail offers a wide range of metal frames made to give your special pictures and artwork a beautiful touch. Our complete line of metal picture frames come from the top-notch manufacturers, including Nielsen, Designer, and Frames By Mail.
Print and Frame your favorite images through FramesByMail! Upload your digital photos from your computer or phone, select from our premium papers or canvases, choose and design your custom frame, and have your framed art delivered straight to your house. You are sure to love our quality and affordable prints.
For Multiple Opening Mats use our Mat Designer. Add as many mat openings as you like and adjust the size of the openings. Select the colors for your mats. The Mat Designer allows multiple layers of mats to be added. After designing the Multi-Opening Mat you can send it to our frame shop or go straight to checkout!
Reviews (26)
M. D.
M. D.
Nov 02, 2021
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Terrible - ordered a custom mat using their software and selected the "Auto center" option - all the measurements were showing it as even but when it came it was off by a lot and unusable. After I pointed to customer service they refused to allow me to even return it. Avoid this company.
Travis H.
Travis H.
Oct 14, 2021
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Horrible company. Bad quality frames, bad customer service. I ordered a couple of frames and had a number of issues.

1. Nowhere in the product description does it mention that the frame comes unassembled.
2. The frame colour does not even look remotely close to what appears on the website.
3. The plexiglass came with a massive crack in it.

When I sent a request for refund, it was ignored. When I responded to one of their spam emails, an owner called me but said they couldn't refund to Canada. She said she would replace the broken plexiglass, but I'd have to pay full price for new frames
David B.
David B.
Jun 14, 2021
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Horrible quality horrible service I will find every way to review this business the worst way humanly possible.
Cracked plexiglass when the frame arrived
No way to submit a photo to them through their contact
No response to my email contact
Horrible pricing rip off don't waste your money
Clara W.
Clara W.
May 17, 2021
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My husband wanted to surprise me for Mother's Day and bought me a custom frame to fit a special work of art. Because of its unique proportions, the frame was a couple of hundred dollars but he was excited to be able to hang the artwork. The shipping was on time but when he received the package it was simply a flat cardboard taped together - no bubble wrap or anything to protect the frame. When he opened it, the frame was obviously broken already! The material was very cheap to begin with, but my husband tried contacting customer service a couple of times and they tried to convince him to keep
Patrick Fossell
Patrick Fossell
Feb 02, 2021
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Have ordered from here several times, very happy with my purchase each time. I like that they allow pick-up since I am local, saving me on the shipping cost! Will definitely continue to purchase frames here.
Jon Petersen
Jon Petersen
Dec 26, 2020
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I ordered a frame online which was exactly as pictured on their website. I was a little concerned because the frame was 48 inches long and I was hoping that the carrier wouldn't bend or break it. The frame arrived in perfect conditiion because the company took the effort to wrap it in polywrap and reinforced the outer packaging for security. I was very pleased with my order and will not hesitate to order from them again.
Lynn G.
Lynn G.
Nov 26, 2020
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Scam do not order 2.5 months nothing cant sign in and leading you on till you give up!
Bridget Wakefield
Bridget Wakefield
Aug 05, 2020
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I placed my oder on 11/10, it says it shipped 11/30, but it's 12/13 and I STILL don't have my frame. So far this rating is just on the service. This Christmas present probably won't arrive in time.
Katie B.
Katie B.
Jul 17, 2020
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The only reason I gave this even two stars is because the frame itself it actually very nice and just what I was looking for. Unfortunately, everything else is obviously extremely cheap. The backing is just foamboard, the plastic front (instead of glass) is very rough cut and has a giant scratch in the front, and they don't provide you all of the materials to hang it with. I will have to buy wire to actually hang it, figure out a way to keep the backing on the frame, and probably buy another piece of glass for the front. This was extremely disappointing, and clearly has additional costs. I
Paul Jenkins
Paul Jenkins
Jan 05, 2020
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I ordered three frames, assembled, delivery to home here in Canada. I was very pleased with customer service, and the frames arrived quickly and undamaged. The quality of the frames and assembly were great. No complaints here. I will definitely use FrameByMail for future framing needs.
Barry B.
Barry B.
Nov 27, 2019
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I ordered a metal frame, mat and backer material as well as a cut to order glass (because I was picking the order up at their location, I could get real glass). Everything was as ordered and ready for pick up within hours of ordering.
Jennie De Mello E. Souza
Jennie De Mello E. Souza
Nov 09, 2019
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I have ordered custom wood frames for art exhibits twice this year. They have arrived in perfect condition, with excellent joints, and beautiful quality wood. The chat function helped me when I just wanted to order Plexiglas for some existing frames. So easy!
I had no trouble assembling the frames. And, best yet, it was cheaper than another mail order framers that I had previously used for the past 4 years. Frames by Mail is my new favorite place to buy frames. Thank you for your excellent quality product, and obvious pride in your work.
Elaine K.
Elaine K.
Apr 13, 2019
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I've used Frames By Mail several times over the years - I used to work in a professional framing shop, and I'm quite comfortable measuring accurately and designing mat and frame layouts that I then assemble myself. I like that they offer acid-free materials and a wide selection of well-priced frames. I've been happy with the accuracy and quality of the materials I've received. The price, speed, and convenience is far better than going to my local shop to get the same thing. My sole complaint is that their website is really hard to navigate, and scrolling through pages and
Michelle T.
Michelle T.
Feb 22, 2019
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I've used this company many times over the years, despite finding the cuts on the metal frames to be off, leaving sharp openings at the corners, and despite cuts on wood frames resulting in chipping, and cross cuts at the corners of the mats, mainly for the convenience of being able to just order what I need to do my own framing of art and cross stitch projects. But, after this last fiasco with them, I am done. I placed a $150 order with them with components for several framing projects. 2 frames were flat out missing from my order. I called, and they claimed to ship them out, but sent them
Colin G.
Colin G.
Feb 16, 2019
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No major complaints. I needed a custom 11.5" x 11.5" wood frame since this particular size wasn't standard and I couldn't find anywhere. After looking around online, I came across Frames By Mail. Based on the few online frame companies I found, Frames By Mail appeared to offer the best value/price, while also shipping to Canada for a reasonable fee. Frame came in about two weeks via UPS, and my photograph fit in perfectly.

Pricing is extremely transparent, with each piece of the frame individually priced and laid out in clear fashion so there's no surprises.

My only
Jesse S.
Jesse S.
Nov 09, 2018
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Ordered a panoramic-proportioned (13" x 38") basic metal frame and plexi. Awful quality of work. The plexi was not true - 3/8" wider at one end than the other. Not only that, but it looks like it was cut with a wood blade - tear-out and chips. But once you peel the blue backing off the plexi, it's not worth returning for a few pennies back once the shipping and restocking fee are accounted for.

Metal frame mitre cuts weren't much better. Looks like they're done by a beginner, or a someone not paying attention, or with a dull blade, or a combination of the three
Dee Youker
Dee Youker
Oct 25, 2018
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I purchased small custom black frame (8 1/4 x 10 1/2) with matte. The quality of the frame is good and the art looks great in it. I did not expect to have to attach the metal mounting brackets and wire hanger onto to the frame. Also, the frame does not come with wire, which is odd. Luckily I had wire I was able to use.
Bernadette G.
Bernadette G.
May 15, 2018
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I tried Frames by Mail because of the good prices and the great deals, thought I'd take a chance on an online site for my printing & framing needs.
I just got my second piece of art (photography) prints matted and framed by Frames by Mail. A couple of months ago I got photography printed on canvas and framed and just got back an image printed, matted and framed. My pieces came in a very timely manner way faster than if I dropped off an already printed print to be matted and framed at my local framer. The image is clear, sharp color is spot on and vivid and they were framed very well,
Leslie B.
Leslie B.
May 02, 2018
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Super thrilled with my frame that I just received.

I had a very large map that was mounted on foam board and I needed to mount on the wall. The frame was easy to select online and easy to assemble with the included instructions. Looks great and exceeded my expectations.

I will not hesitate to use frames by mail again as it is my go to for quick service and reliable merchandise.
G. K.
G. K.
Jan 31, 2018
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Ordered 3 frames, only received one, despite shipping invoice saying they shipped all 3. When confronted, claimed "oops, should have been marked backordered, you'll get your stuff next week".

Next week comes and goes, no frames.

Finally called them, "oh, the manufacturer said we would have our stock by the 15th", which is TWO WEEKS ahead of now.

Don't expect your frames on time, or at all.
Richard White
Richard White
Nov 09, 2017
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I ordered my frame on Dec 20th and it took a month to get it. They were out of 3 different types of wood for the frames and didn't notify me until a week after ordering. After choosing the third different type of wood they finally received the original wood I ordered. After all of the challenges that I had with their company, they were unwilling to do anything to accommodate the incredibly late frame and poor customer service. What a terrible experience.
Anna F.
Anna F.
Jul 16, 2017
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Wow. Just horrible. Believe what you read here. Horrible customer service, horrible quality of prints. Horrible internet interface.
Stan S.
Stan S.
May 20, 2017
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I know there are a lot of bad reviews from people here about this place, but its worth mentioning that I live in STL and have never needed to have them ship me anything, I usually go to their place and pick up my order. They are located in a small industrial park in STL county. I have used this place for years and have never had a problem and in the few cases where there was an issue, they corrected it quickly and without any fuss. In my experiences, and I am a professional artist, their prices are good and they sell quality materials. It is the kind of place where you need to know what you&apos
Jillian A.
Jillian A.
Jun 20, 2016
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Ordered one frame and it came damaged. They sent me a second one and it came damaged. The material is so low quality that they can't even ship it to you without it chipping, flaking off and cracking. I've gotten better quality from cheap target frames.

What a joke.
Armen E.
Armen E.
Jan 25, 2016
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Just canceled my $150+ order with these people. Lousy customer service. They do not return phone calls or email. Waited almost 4 weeks for the frames they promised to ship out in 4-5 days. Had to call to find out the status of the order. Out of 8 different type of frames I ordered they had only 1 in stock. They asked me to wait for 2 more weeks. No apologies what-so-ever.
Never do business with these company!
Jeremy C.
Jeremy C.
Aug 28, 2014
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Learn from the misfortune of others. Do not buy from framesbymail.com

If their website, which appears optimized for a 1994 AOL web experience is any indication of the experience and product you'll receive, then you are likely wiser than me.

My order is all jacked up, I spent all this money, and I'll never order from them again. Find a local frame shop and go there.

That's all...