West Home Health Care is a local home medical equipment company dedicated to partnering with our customers and referral sources to provide the best quality of care. Our staff of over 10 employees and our convenient location was carefully selected so that we can take care of your home medical equipment needs.
West Home Health Care is able to make decisions quickly, and we are always available to take care of special requests. We have always dedicated ourselves to being contributing members of the communities we serve, including contributing financially to local charities, providing equipment to indigent patients and serving on boards and committees of non-profit organizations.
West Home Health Care is able to make decisions quickly, and we are always available to take care of special requests. We have always dedicated ourselves to being contributing members of the communities we serve, including contributing financially to local charities, providing equipment to indigent patients and serving on boards and committees of non-profit organizations.
Services
West Home Health Care specializes in the provision of ventilator equipment and aids. West Home Health Care enables the ventilator-dependent patient to have as much normalcy as possible in their life while still receiving complex medical treatment. Recent studies have shown an aggressive increase in the utilization of oxygen among COPD patients.
Reviews (10)
Kristin Thompson
Aug 02, 2021
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I have had some wonderful encounters with the entire crew at West Home Care with Dad’s oxygen needs. They have gone above and beyond on several occasions and know my Dad as a person and not just another drop off.
Dad has had some recent health scares and was staying at my home in Ashland and his machine was getting an error. They didn’t have a driver and they gave me some methods to test but we all felt it was the hose kinking. 30 minutes later Darnell pulled in the driveway of my home in Ashland offering to check out the machine. We decided it was the hose and he hooked us up saving me a
Dad has had some recent health scares and was staying at my home in Ashland and his machine was getting an error. They didn’t have a driver and they gave me some methods to test but we all felt it was the hose kinking. 30 minutes later Darnell pulled in the driveway of my home in Ashland offering to check out the machine. We decided it was the hose and he hooked us up saving me a
Melissa Robinson
Mar 24, 2021
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Joy Bowers
Jan 02, 2021
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I would like to say thank you for all the wonderful service I continue to receive from West Home Health Care, Inc.
I was dubious about changing companies several years ago because let's face it , most people will stick with what they know rather than trying something new.
I have been so thankful for the continued rapid responses on each instance that I have called. Yes, you do have to use a phone prompt but Thank God, there are actually people in each department to respond.
When the oxygen machine (concentrator) has issues, they respond.
Thank you to Scott, Roger, Karen , Lisa and Lynn for
I was dubious about changing companies several years ago because let's face it , most people will stick with what they know rather than trying something new.
I have been so thankful for the continued rapid responses on each instance that I have called. Yes, you do have to use a phone prompt but Thank God, there are actually people in each department to respond.
When the oxygen machine (concentrator) has issues, they respond.
Thank you to Scott, Roger, Karen , Lisa and Lynn for
Amy Whorley
Dec 22, 2020
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DO NOT DO BUSINESS WITH THIS PLACE. My disabled father has been led on for WEEKS by Karen about getting him a wheelchair. He has 2 full insurances. Week after week I have called for weeks now and been promised that they would return my call about ordering him one. Then supposedly the person that orders them is on vacation.. then for weeks one thing after another until today she tells me that they wont order one because he is a bariatric patient. I have never been so mad in my life!!! Couldnt you have just said this from the beginning!! RIDICULOUS!!
Aubrey Bailey
Oct 23, 2020
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Joe Groux, ATP at West Home Health Care consistently provides excellent customer service. As a physical therapist in an inpatient hospital, I frequently rely on his ability to provide appropriate equipment to meet our unique patient needs, often on short notice. His insight is very helpful and he goes out of his way to make sure our patients' equipment needs are taken care of.
Craig Price TonyPrice
Oct 10, 2020
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Cathy Woodson
Jun 06, 2020
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This company does not assist patients with new equipment and it seems almost impossible to talk to anyone regarding reordering supplies. The technician did not explain the set up or the cleaning process. Customer service is very poor. Getting a person on the phone is impossible. I did not want to select even 1 star.
After contacting my doctor's office, Lisa called me and we resolved the problem. I was also contacted by another staff who apologized for the problems I am experiencing. I am grateful Lisa took care of me and I will see how it goes from this point. I am appreciative of the response
After contacting my doctor's office, Lisa called me and we resolved the problem. I was also contacted by another staff who apologized for the problems I am experiencing. I am grateful Lisa took care of me and I will see how it goes from this point. I am appreciative of the response
Hunter Allen
Jan 28, 2020
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Worthless. Horrible customer service. Use another company. UPDATE 7 months later: I had to use this company as my doctor steered me right to them. I went in and they didn't do anything but waste my time. They didn't offer any suggestions on what might suit me best. I may as well ordered on line and saved an hour and a half of my day. After i made a selection, I was told I could exchange the product if it didn't work. When I tried to exchange it, I was then told they had been mistaken and I can't do that.
Now I have to wait 3 months before my insurance will exchange it and it seems like I will
Now I have to wait 3 months before my insurance will exchange it and it seems like I will
Elle Deedee
Jul 21, 2019
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I can’t believe they are still in business. They regularly lose orders that are sent to them from providers. They will not provide the letter of medical necessity that my insurance company has requested from them so that their claim can be paid. And now they are not sending my supplies because the claims keep getting denied—because they will not send the letter of medical necessity that my insurance company has requested from them—so that they can get paid. So I have to do without my medical supplies due to no fault of my own. I have also called their insurance department and (left a message
Debra C.
Sep 12, 2018
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Terrible service, been waiting 3 weeks for Cpap supplies and cannot get anyone on the phone. Waited 3 weeks prior to that, only to be told the had no record of my order. I intend to report them to my doctor and insurance company - maybe if they get enough complaints the insurance company will drop them as a provider. Absolutely no excuse for any of it!
**Update - I've been waiting 3 months for supplies now. Finally called my insurance company to confirm West Home Health has never submitted my order for approval. These people have lied and lied to me, claiming they lost my order and most recently
**Update - I've been waiting 3 months for supplies now. Finally called my insurance company to confirm West Home Health has never submitted my order for approval. These people have lied and lied to me, claiming they lost my order and most recently