Effective immediately, our new business hours are 9:00 a.m. to 5:00 p.m. Monday through Friday. We are now closed Saturday and Sunday, except for remote support. The Computer Guy provides quality computer repair services in Reno to Individuals and Businesses alike. The Computer Guy partners with NextGi to provide the highest quality Managed IT Services for businesses in Nevada.
An appointment is best for fast service. After an appointment is made, stop by our office at 611 Kuenzli St, Reno, NV 89502, and one of our technicians will be prepared to check your computer into our queue system. At this point, we will collect payment for the required service. Once your machine is in queue, our team will give you a call when we begin, during, and after we are finished with your service.
An appointment is best for fast service. After an appointment is made, stop by our office at 611 Kuenzli St, Reno, NV 89502, and one of our technicians will be prepared to check your computer into our queue system. At this point, we will collect payment for the required service. Once your machine is in queue, our team will give you a call when we begin, during, and after we are finished with your service.
Services
Remote support allows a Computer Guy technician to connect to your computer remotely to assist with troubleshooting. You remain in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Remote support is perfect if you want easy and convenient service, don't want to unplug your computer, or have limited time.
While Windows 7 has had nearly 11 years of runtime, its latest successor, Windows 10, comes packed with features to improve your daily life and security. Getting up and running on the latest operating system from Microsoft is easy with The Computer Guy. We can retain all your personal and business files, while ensuring everything move over smoothly in the transition to Windows 10.
If you appear to have missing files or have accidentally deleted files, please refer to our 5 point guide to the right. Losing data is never a choice, but when it happens you can count on The Computer Guy to recover your data. Call us and our knowledgeable technicians are ready to help. Our mission is to successfully recover your data as safely and quickly as possible, and to provide you with a stress-free experience.
Computer repair is our primary service at The Computer Guy. We pride ourselves on providing excellent service to all customers. We work on all issues, including hardware, software, and can even evaluate a system to find security flaws or recommend upgrades. We can fix all of the issues listed on the right, and many more!
Our primary service of computer repair extends into Apple products as well. We service all Macbook, iMac, and Mac mini machines older than 2018. We work on all issues, including hardware, software, and can even evaluate a system to find security flaws or recommend upgrades. We can fix all of the issues listed on the right, and many more!
Reviews (24)
Judi Sandall
Jan 19, 2022
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Jan Antonelli
Dec 03, 2021
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Dagwood Mitchell
Nov 27, 2021
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Brought my girlfriend's laptop, they were able to diagnose and fix it very fast. They showed me what was exactly wrong and told me the actual pricing/labor instead of inflating price. Prices were fair. When I needed to call them they picked up very fast and were super nice and awesome.
If I ever have any tech that needs to be repairs I will be a returning costumer!
If I ever have any tech that needs to be repairs I will be a returning costumer!
CaliLovesParis Lee
Nov 21, 2021
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Amazing! Friendly staff. My Amazon order stated 10pm pick up time but they close way before that so I just called the computer guys who said that usually means by the end of the day. They knew who I was when I walked in the building because my first name is 17 letters long SMH shoot out to my mother born in the 60s
Soupy
Sep 02, 2021
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Douglas Grant
Aug 29, 2021
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Iris Stille
Aug 18, 2021
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Eric S.
Jul 17, 2021
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James Arguello
Apr 24, 2021
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At first I was very reluctant to try them, but as the tech. worked on my T.V. and surround sound system I became aware of how knowledgeable he was. I'm convinced and will not hesitate to use their services in the future! I highly recommend their services as I'm convinced they are highly qualified to solve any problem You are having! Very easy to set up appointment and tech. was even at my residence on time and very courteous. Great to have on Your side.
Michelle Q.
Apr 18, 2021
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Would NOT recommend this company. Was NOT, a good experience!!! We were VERY specific as to what we needed done. They send Alex over, he spent 3 to 4 hrs at our office. This job for a "professional " takes 2 hrs tops. I got back in the office, it WASNT done. We called them again, they sent back "Alex the professional ". He proceeds to "fix" the issue. We paid him for his 2nd trip. Once I get back to work from being sick, and doing work in the system with my bookkeeper, "Alex the professional " set us up working off 2 different company files!!!
Becky V.
Mar 26, 2021
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These are my go-to guys when I have IT issues. They are friendly, knowledgeable, and really know how to calm a person down when crazy things are happening with their computers and network. I have been in a total panic when I've called and within a short period of time my issue is resolved and my sanity returned. Max is the man! Highly recommend!
Denise E.
Mar 01, 2021
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Kathryn S.
Oct 17, 2020
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Colton The Cat
Oct 16, 2020
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Michelle Barthuly
Jul 12, 2020
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These guys were AWESOME! Very empathetic and realistic about my situation after I spilled water on my laptop. I appreciated the honest conversation regarding what could be done, which meant I never felt like anything was trying to be sold that wouldn't be worth it (repairs, file recovery etc). Everyone I talked to was professional, kind, and most of all knew what they were talking about. I really appreciated the fact that their diagnostic fee was appropriate, unlike some higher cost competitors in the area, and that they were timely and dedicated to doing everything possible to ensure a good result
Craig Or Katherine K.
Jan 22, 2020
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We found everyone to be friendly and eager to help resolve our computer issues. We especially appreciated their honesty and kind recommendations for computer replacement. They actually went online to find the type of computer we needed. They have professionally and respectfully answered all our many questions. Their 2 week follow up email was impressive. Though our friend is no longer the owner, we have been pleasantly surprised by the new-to-us people working there and their business practices. We feel very comfortable returning to them for any future computer repairs and needs. Thank you
Eric K.
Oct 22, 2019
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I had to write this update because The Computer Guy has radically changed. They are at a new location and as far as I can tell all the personnel have been replaced.
My computer was likely damaged by a bad network card and my BIOS needed to be reset plus I had damaged partitions that needed to be fixed. The Computer Guy was able to reset the BIOS based on the printed manual page that I brought with me but I noticed that they had a problem coming up with a jumper, finally having to take one from a customer's machine. They should have had a pile of spare jumpers so this bothered me.
After promising
My computer was likely damaged by a bad network card and my BIOS needed to be reset plus I had damaged partitions that needed to be fixed. The Computer Guy was able to reset the BIOS based on the printed manual page that I brought with me but I noticed that they had a problem coming up with a jumper, finally having to take one from a customer's machine. They should have had a pile of spare jumpers so this bothered me.
After promising
Alissa S.
Aug 05, 2019
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I write to you from my newly restored computer. And this is all thanks to the Computer Guy(s).
I've been putting off taking my laptop in for repair for a good long while. I dunno: I knew it would cost a lot, and I could always get my laptop going just enough to make it work. Finally, the dreaded day of death came, but thankfully the Computer Guy was close by.
This is a professional, efficient, and very polite group. I was never smirked at or given attitude because I don't really understand computers all that well--in short, people like me are the bread and butter of IT people everywhere
I've been putting off taking my laptop in for repair for a good long while. I dunno: I knew it would cost a lot, and I could always get my laptop going just enough to make it work. Finally, the dreaded day of death came, but thankfully the Computer Guy was close by.
This is a professional, efficient, and very polite group. I was never smirked at or given attitude because I don't really understand computers all that well--in short, people like me are the bread and butter of IT people everywhere
Jon A.
Apr 19, 2019
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Unprofessional, crazy prices, arguably racist. The owners are big time creeps and took a bunch of photos of me, completely unauthorized. One of their technicians even admitted to me that he had no idea what he was doing and was frankly worthless without his magical usb stick. People, you can fix things yourselves I assure you. I had to rescue my grandmother out of this place. I hope you get all the karma you deserve Mr. Wild
Update - you wouldn't have me in your database, you'd have my grandmother... as for the theft accusation, you have no basis nor right to accuse me. Nut up or shut
Update - you wouldn't have me in your database, you'd have my grandmother... as for the theft accusation, you have no basis nor right to accuse me. Nut up or shut
Cheri A.
Mar 03, 2019
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Mary F.
Nov 28, 2018
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I chose this business based on yelp reviews and this is why I love yelp. The people that work there are very knowledgeable and patient with the computer illiterate (me). I brought in 3 lab tops with 3 different needs. Years worth of pictures and videos (priceless) are all in 1 place and now I have functioning computers. They updated me daily and made sure every need was met. The people that work there are so nice! Price was fair. $400 for everything I needed. I am Christian by faith but think the whole "Christian" thing is used for the wrong purposes sometimes. But these guys
Kenny P.
Jan 13, 2018
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Scot C.
Jul 22, 2017
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Suzie E.
Mar 07, 2015
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I'm pretty much blown away by these guys. I brought in a laptop that had been unresponsive for a little over a year, (I had a new tablet, and had promised myself I'd get it fixed around tax time.) I expected a virus to have been the culprit, but got a call no more than an hour after drop-off that it was instead a faulty hard drive. This would get pricey, I thought. Ended up costing me only $20 more than the original quote, because these guys are awesome and honest, and figured out a way to transfer the info to new hard drive without driving up labor cost.
I also assumed it would take
I also assumed it would take
