Drystar came to my home as soon as possible after we had a serious toilet leak which flooded to the downstairs. Their employees were knowledgeable and courteous and got the house cleaned up and dried fast. Jenna at the front desk was especially helpful in arranging and coordinating all the work. I highly recommend them!
What an amazing company! From my first call with Robbie to meeting with John to meeting Marty for the start of the clean up. They were so fast to respond to our needs. We had a condo that flooded and they got there so quick and started clean up right away. They had to remove cabinets, all appliances, and furniture had to be trashed.
What an amazing company! From my first call with Robbie to meeting with John to meeting Marty for the start of the clean up. They were so fast to respond to our needs. We had a condo that flooded and they got there so quick and started clean up right away. They had to remove cabinets, all appliances, and furniture had to be trashed.
Services
Drystar Restoration, LLC is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals.
Specific moisture detecting tools are used to determine where the water has migrated. All of these areas are addressed and properly dried as well. Any structural damage is repaired or replaced. Great care and up to date techniques are used to prevent damage from warping, swelling, buckling and delaminating.
The first 24 to 48 hours after fire damage are known as the "golden hours" of recovery. An effective emergency response that quickly stabilizes the facility ensures the recovery of as much property as possible. The acidic soot and smoke damage that is often produced when fires are extinguished accelerates the deterioration and corrosion of building components and vital assets.
Inhalation exposure to mold Indoors can cause health effects in some people. Molds produce allergens (substances that can cause allergic reactions) that may cause irritants and in some cases, can produce potentially toxic substances or chemicals (mycotoxins). Inhaling or touching mold or mold spores may cause allergic reactions in sensitive individuals.
Storm and flood damage require state-of-the-art restoration techniques and equipment. When a storm hits your home or office, you need the company with years of storm damage experience and expertise. We respond immediately to storm and flooding conditions. Time is crucial in limiting the damage, call Dry Star as soon as you notice water, leak, damage.
Reviews (17)
Summer Nelson
Nov 27, 2021
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Robert at dry Star always makes sure our family is well taken care of. The first time we used them, our kitchen sink had leaked and caused water damage through our cabinetry etc and everything had to be ripped out and replaced. It ended up being a much bigger job than we expected, but we got to add the changes to the kitchen we wanted in the process and it’s was a smooth process over all. The second time, we found mold in one of our bathroom cabinets from an outside source. They came quickly and removed the mold and quoted repair. They are honest and reliable and make sure you’re well taken
Terry O.
Nov 02, 2021
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It started off with having a new sink put in and the person from Lowe's recommended DryStar. DryStar came immediately and explain how they would dry my kitchen under the sink out and then give me a whole new kitchen without having to pay a cent. He was one smooth talker. Called my insurance and explain what DryStar was going to do for me. My insurance lady said that she would prefer to work with her people. So from then on my kitchen was tore up couldn't use it they put in a plastic sink in there for me. And then I waited for it to dry. Then they came out tour of the kitchen put it all
Slicker Speed
Oct 07, 2021
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DryStar did an amazing job on my home and Noah took his time and went the extra mile to thoroughly explain the process of all the work that needed to be done. He was very patient with explaining things to me over the phone and in person. He got things done in a very clean & quick matter. And made sure to keep updating me on all the process which I really appreciated. Would definitely recommend this company!
Tammy Hobbes
Oct 04, 2021
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Jeanene L.
Sep 20, 2021
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The worst! Stay away at all costs. Initially they were responsive and kept appointments and once they got payment, stopped responding, didn't finish work, 12 weeks later and my floor is still pulled up and baseboards are still missing. They won't call me back, won't send the emails I've requested with the scope of work. Abbi is nice until you question their process and portray an unhappy customer, then she's rude and unprofessional. I'm not sure what background Martin comes from but he can't manage a project. Just stay away folks! Save yourself the burden
David Gray
Jul 17, 2021
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Quick to respond to a leak and tear apart the home as well as sending duplicate invoices throughout the week to get paid. NOT responsive in the least as far as repairing my home. Also willing to drop $1,500 off the bill just for a "good" review...that's concerning! They attempted to convince me that my home needed to be completely re-tiled under the pretense they wouldn't be able to find a tile match. After OVER A MONTH of hearing NOTHING AT ALL, had to call them and provide them with the tile info that was readily available after a 5 minute Google search by my girlfriend! They never attempted
Shandy O.
Jun 23, 2021
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Positive: Professionalism, Punctuality, Responsiveness
We had a devastating flood and DryStar came recommended. They were available and friendly at 1am, always on time and very professional. They only did the work that was needed and handled all the communications with my insurance. I wouldn't hesitate to use them again or recommend to family and friends. Thank you to DryStar!
Services: Water damage cleanup, Mould inspection, Sewage cleanup
We had a devastating flood and DryStar came recommended. They were available and friendly at 1am, always on time and very professional. They only did the work that was needed and handled all the communications with my insurance. I wouldn't hesitate to use them again or recommend to family and friends. Thank you to DryStar!
Services: Water damage cleanup, Mould inspection, Sewage cleanup
Duraye Wallace
Jun 20, 2021
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I’m very disappointed in the work that was done.
There was minimal effort to actually “restore” the main issues. The ceiling has streaks. There is still a hole in the wall, all they did was take the initial wall piece and flip it upside down!! Who does that?!
The cabinet they disassembled and put back together is now broken… the fact that this was all done by a SINGLE person is very clear based on the level of work. Restoration you would think would have a team of people working. But no!
And now they are saying another FULL MONTH to just install tile. These people do not communicate
There was minimal effort to actually “restore” the main issues. The ceiling has streaks. There is still a hole in the wall, all they did was take the initial wall piece and flip it upside down!! Who does that?!
The cabinet they disassembled and put back together is now broken… the fact that this was all done by a SINGLE person is very clear based on the level of work. Restoration you would think would have a team of people working. But no!
And now they are saying another FULL MONTH to just install tile. These people do not communicate
Terry M.
May 13, 2021
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Debra Hobson
Mar 26, 2021
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Dry Star did the water mitigation after a water leak in my kitchen. They then did the restoration. I was impressed with the level of respect shown to me, and also the respectful interaction between the workers: Raphael, Miguel, Elvin and Jesus. Their objective was to leave the job site clean after each work day, and also to make sure I was happy with the quality of their work through each step. They were pleasant to have around.
Scott Cain
Feb 13, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
These guys are great! I would highly recommend them to anyone. Their communication and customer support was great, especially considering the chaos we were dealing with. Their team took care of our issue quickly and were very considerate of our home and privacy.
Service: Mould removal
These guys are great! I would highly recommend them to anyone. Their communication and customer support was great, especially considering the chaos we were dealing with. Their team took care of our issue quickly and were very considerate of our home and privacy.
Service: Mould removal
Sheila I.
Aug 04, 2020
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Tifani S.
Jan 03, 2020
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Do not use this company! They say the job will be finished in 3 days.. they mean 3 months. They disrespect your home and never show up on time or at all at that. Contacted the owner no response, now they're just calling us to collect the rest of their money. They did awful work nothing about it looks professional. They argue back with us about everything, the list goes on. I will continue to bad mouth this company and hope no one uses them. Stay away!
Ken M.
Sep 18, 2019
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Superb restoration of my flood damage, they made a nightmare into a dream, as the laundry room is better than ever! And on top of it, Robert's customer service was top notch and he was super helpful in figuring out what we could do to correct everything that happened. I've never had a flooding situation that started off so stressful end up so happy thanks to a company that handled it so well and that clearly cared about what we wanted.
Dolores M.
May 13, 2019
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Several weeks ago I came home from being away, and found my kitchen faucet had broken and left water all over. I immediately drove to Lowe's and bought a new sink/faucet (my old one was dated). Today Justin and Dalton came to do the preparation for the repair. They were so polite and efficient. They went about the job and worked well together. They kept everything cleaned-up as they worked. I have great confidence in how they explained to me how the process would go and found their straightforward manner helped me to be able to not have any surprises. If you have a water emergency, I
Ruth A.
Mar 27, 2019
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I never thought I'd be leaving a great review for a remediation and construction company but these guys were fantastic. Every step of the way they were communicative and responsive, from the initial remediation with Justin through construction with Garret to billing with Chad who made the process of paying the bills easy and enjoyable. Thank you guys - I'm very impressed with how you do business!
Antonio L.
Sep 28, 2018
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Unfortunately, I have to update my review to one star. Like someone else before me, the mitigation portion of this company is pleasant and easy to deal with, however, on the repair side it is the complete opposite.
I have endured 3 missed appointments and a serious lack of communication. Every time I would call in and find out what was going on, the person on the phone would say they had no idea that an appointment was set and that someone would call me back. It wasn't until I threatened to cancel that someone did finally call me back. His subliminal attempt at placing the blame on me
I have endured 3 missed appointments and a serious lack of communication. Every time I would call in and find out what was going on, the person on the phone would say they had no idea that an appointment was set and that someone would call me back. It wasn't until I threatened to cancel that someone did finally call me back. His subliminal attempt at placing the blame on me
