You may have heard our radio ad playing on several Phoenix, AZ radio stations lately. If you heard us, or need a windshield replacement, ask about our promotions that are currently running! Getting a windshield replacement in Phoenix can be tricky. At A & E Auto Glass we make things easy by providing excellent service, and the convenience of coming to you.
Give us a call today at (480) 228-5390. At A & E, we are family. 19 years ago we were founded on service and trust, and we continue to provide the best windshield replacement experience to this day. The windshield replacement and other auto glass parts that we buy are OEM quality, which means they meet or exceed OEM standards.
Give us a call today at (480) 228-5390. At A & E, we are family. 19 years ago we were founded on service and trust, and we continue to provide the best windshield replacement experience to this day. The windshield replacement and other auto glass parts that we buy are OEM quality, which means they meet or exceed OEM standards.
Services
A & E Auto Glass has been in business 17 years, and served over 100,000 customers. We absolutely love what we do, and we love helping our customers get their windshields replaced. There are a lot of auto glass companies that have come around in the last 17 years, but not many that have stayed in the business.
You will always receive high-quality products and fast, friendly service from A & E Auto Glass. Our family-owned-and-operated company offers all types of glass and can fix or repair windshields if they have rock chips, cracks, and spider cracks. You may even purchase a windshield repair kit from us.
Windshield replacement services have been the primary service focus of A & E Auto Glass for more than 17 years. We have serviced more than 100,000 customers over that time, with a 98% satisfaction rating. We are proud of our A+ rating by the Better Business Bureau and of our 4.5 star rating on Yelp, and 4 star rating on Google.
A & E Auto Glass specializes RV windshield replacements and repair. With one simple phone call, our experts will arrange for installation by a qualified motorhome glass technician, order your new RV windshield and take care of the insurance and billing details so you don't have to. It's really that easy!
I am writing to thank you for the wonderful service I received from your company. One of your employees called my insurance, Geico, and they approved the replacement of my windshield.
The replacement was scheduled for Monday 10/03/05 between 12:00 p.m.-4:00 p.m. Phil came to my job at Banner Baywood Medical Center and replaced my windshield and I would like to let you know that the service was excellent and Phil was very nice and courteous and I would recommend your company to my friends and family.
The replacement was scheduled for Monday 10/03/05 between 12:00 p.m.-4:00 p.m. Phil came to my job at Banner Baywood Medical Center and replaced my windshield and I would like to let you know that the service was excellent and Phil was very nice and courteous and I would recommend your company to my friends and family.
Reviews (29)
Kaylah Cooper
Sep 21, 2021
Report
This was a no hassle great experience. They were true to their word about their certificate and their check. I had a wonderful dinner with my husband and I also have glass I can see through now again without worrying that it's gonna shatter even further on me in the road. Definitely recommending them to everybody I know that talks to me about glass and will definitely use them again in the future!
Sean Mireau
Aug 04, 2021
Report
Horrible, horrible, horrible company. First of all the guy that replaced my windshield was late and was very unprofessional. After the windshield was installed, I noticed that my windshield wipers were not touching my windshield. My mechanic told me the wiper arms were bent and needed to be replaced. The old ones were completely ruined. I contacted the company more than once and got no response. Then, the next time I was driving my van in the rain, it started leaking. There was water coming in around the top of the windshield. Now, I am having the windshield replaced by Safelite, a real auto glass
Erica Jones
Jan 03, 2021
Report
I had to tell the woman on the phone I wanted a windshield repair and not replacement at least 5 times before she finally stopped trying to convince me I was making a mistake. Once the repair was scheduled the agent came out the next day (providing 15 minutes notice of arrival in the 4 hour window I was given, despite having been told they would contact me day of with a better estimate of arrival time) and refused to even attempt repair because the crack was larger than an inch. I had informed both individuals I spoke with at the company of how large the crack was prior to the repair ever being
Sam D.
Sep 29, 2020
Report
Stay away from this business. There is a good chance that you will never see the 140.00 they offer to replace your windshield. I have used them several times in the past but they are under new management now. I have contacted them several times since my windshield was replaced in late March and still have no check from them. I have filed a complaint with the BBB and even emailed the owner last month... NOTHING. Don't bother with them find a reputable place that will follow through on paying you to fix your windshield.
Ryan B.
Sep 08, 2020
Report
I had a windshield replaced them about a year ago. They were supposed to mail me my rebate check. After a month or so I thought maybe the check got lost in the mail so I emailed them. There first response was they changed the processing company that processes their rebates. I was told it would take about another month. That time came and went and still no rebate check. The last time they responded to me I was told my check was getting mailed out February 5th. It is now 09/08/2020 and still no check. They won't even reply to my messages any more.
Robert K.
Jun 17, 2020
Report
Phillip D.
Jun 05, 2020
Report
My experience hasn't been very great overall. I had 2 windshield replacements on an ATS and Tahoe done. Both times it was a sub contractor and there were issues both times. On the ATS, the incorrect windshield model was installed. The folks asked me multiple times if I had rain sensors for wipers and I told her no multiple times. The tech installed the window and when I came to look at it I noticed the circle behind my rear view mirror. Well it just shows metal because I don't have the sensor. The work in the Tahoe was worse because they left residue all over and there is now a slight
Dennis A.
May 05, 2020
Report
Jon P.
Apr 23, 2020
Report
Same story as most on here. I also fell for the promise of a rebate in 30 days. It has been 8 months.
Update
The new owner and a Manager reached out to me and were able to get the issue resolved. Thy also explained the delay and their current policy changes. They say they now give the check at the time of the repair. I will check into it if I need a nother windshield.
Update
The new owner and a Manager reached out to me and were able to get the issue resolved. Thy also explained the delay and their current policy changes. They say they now give the check at the time of the repair. I will check into it if I need a nother windshield.
Chris T.
Apr 18, 2020
Report
My windshield was replaced in August of 2019. I completed all of the $140 rebate process promptly, and was given the typical email saying it was being processed. I waited beyond the 6-8 week waiting period, and finally emailed in February asking for a status update. I was given a canned answer that basically said that they were in a transitional stage in merging with another company, and the rebate would be processed as soon as possible. Nothing happened and no communication for 2 more months.
This morning, while watching the news I saw a commercial from them offering an "instant $140 rebate
This morning, while watching the news I saw a commercial from them offering an "instant $140 rebate
Jason P.
Apr 17, 2020
Report
I don't want to leave this but I have to. My windshield was replaced in late November of 2019, it's 4/17/2020 and almost 5 months after I still don't have my $120 I have called 4 times given different answers Everytime and today I was just told ALL yes ALL rebates have been suspended. So all this seems like is they get your business get insurance to pay them and won't pay you and keep making excuses. And we all know what they say about excuses. They are like @$$holes we all have one. Except A&E has multiple.
Maggie R.
Apr 03, 2020
Report
I went with this company because they were recommended by a news station I trusted, they also had commercials on TV. My insurance paid them on 9/15/2019 and I never got the $120 rebate that was promised within 30 days of insurance payout. I have called about half a dozen times and each time I get a different story of when my check is scheduled to be mailed. I understand times are tough but if you are unable to provide payment for these rebates maybe you should stop advertising them on the media.
They get two stars because I actually got a glass and the repair man was very nice and respectful.
They get two stars because I actually got a glass and the repair man was very nice and respectful.
Chris A.
Mar 12, 2020
Report
Had my windshield replaced on my 2019 traverse back in September 20with a guaranteed $140 rebate. First of all the windshield cracked after install and it was kind of a hassle to get them to fix it although it eventually got fixed. Then we were told the rebate would come after insurance paid them, well insurance paid and they gave us a date of when we could expect the rebate. It's now February-and still no rebate. We've gotten excuse after excuse and when we call to talk to someone about it no one answers, we've left several voicemails with no return call. Granted I don't NEED
Amanda C.
Mar 08, 2020
Report
I never write bad reviews typically because I work in Customer Service and I know what it's like on the "other side". Unfortunately this company has scammed so many people, I feel the need to speak up.
My windshield was replaced in May 2019 and I'm still waiting on my refund check. I keep hearing they are "experiencing a slight setback in processing" and the check will be out in 4-6 weeks. I highly doubt there was ever intent to send one in the first place. Just a scam to get people in the door and I'm sad to say it worked on me. My insurance has already paid
My windshield was replaced in May 2019 and I'm still waiting on my refund check. I keep hearing they are "experiencing a slight setback in processing" and the check will be out in 4-6 weeks. I highly doubt there was ever intent to send one in the first place. Just a scam to get people in the door and I'm sad to say it worked on me. My insurance has already paid
Nina E.
Mar 08, 2020
Report
Don't be fooled and give this company a chance despite their countless awful reviews like I did and don't take the money as a bride. This place is awful and any dealership will cringe when you tell them you went here.
They have a sign bribing customers to leave 5 star reviews for a chance to win a TV because they know they can't get those 5 stars based on the work and experience they provide.
Wish I would have listened but learned my lesson the hard way.
Got to this shop at 10am for my appointment, was told it would be done in less than hour. Then I was told that they did not
They have a sign bribing customers to leave 5 star reviews for a chance to win a TV because they know they can't get those 5 stars based on the work and experience they provide.
Wish I would have listened but learned my lesson the hard way.
Got to this shop at 10am for my appointment, was told it would be done in less than hour. Then I was told that they did not
Danielle W.
Mar 05, 2020
Report
Wow I really should have read some reviews before using this company. The reason I chose this company to do my service was the rebate - I got my service done back in October 2019 and I am getting a run around about my rebate. Mind you, my insurance paid A & E auto glass around November 1st.. accounting delays are understandable- but this is the second time now that it is pushed off and now nobody can even give me a date. Definitely will report to the BBB
Robert Pruitt
Nov 29, 2019
Report
While it's true they have gone to a rebate check for the cashback, from what I gather, this way is more reliable. I mean it is the largest cashback offer in the valley!
As far as service goes, they were awesome! The waiting room is comfortable with free snacks and drinks! Very family friendly, There's an arcade console with over 600 games!
As far as service goes, they were awesome! The waiting room is comfortable with free snacks and drinks! Very family friendly, There's an arcade console with over 600 games!
Brandon K.
Nov 10, 2019
Report
Just like everyone else said this place is a joke. The replaced glass chipped super easy and is definitely not OEM quality. Second it was installed Aug 23rd and still no check. Every time we call they lie and say it's in the mail or they had fraud on their end. Every call is a different story to get you off the pho DONT USE THIS COMPANY. THEY WONT BE IN BUSINESS MUCH LONGER TREATING CUSTOMERS THIS WAY.
Update. After calling and talking to the owner we finally received a check in the mail for $30 less than the advertised amount.
Update. After calling and talking to the owner we finally received a check in the mail for $30 less than the advertised amount.
Andrew S.
Nov 04, 2019
Report
They did *everything* promised:
1) Quick windshield replacement (on-site)
2) $140 rebate check (mailed)
Was the entire experience as seamless as I would like? Truthfully, no, but I also had a choice during the whole experience. For example, I could opt to receive a full rebate or partial depending the service location. It's based on whether you want a mobile installation ($120) or have it done in their garage ($140). There's also about a 30 day wait while your insurance clears the reimbursement to the business. It's a pretty simple process, and takes patience, but it's worth
1) Quick windshield replacement (on-site)
2) $140 rebate check (mailed)
Was the entire experience as seamless as I would like? Truthfully, no, but I also had a choice during the whole experience. For example, I could opt to receive a full rebate or partial depending the service location. It's based on whether you want a mobile installation ($120) or have it done in their garage ($140). There's also about a 30 day wait while your insurance clears the reimbursement to the business. It's a pretty simple process, and takes patience, but it's worth
ElsieOliveros
Aug 16, 2019
Report
Funny how we just got this ad in our mail, and nowhere does it state that they do a rebate, which is what they did with us. Back in October of 2019.... last time I called the lady said I would t receive my rebate offer until FEBRUARY. Idk what they’re doing with their money, if they’re taking funds from others to pay off other rebates.. but this is total bate and switch tactic. I was never informed this would be a rebate either until after the work was done. They did an okay job I suppose, but the glass used was pretty weak, as we got chips in our windshield not too long after. Go someplace
Almiria Garcia
Aug 09, 2019
Report
I would never give this company 5 stars. This is a follow up NOT to use A&E. I was scheduled on a Saturday and went to their shop a few weeks ago. The workers removed my windshield without confirming they had my replacement there. While sitting in the lobby for 30 minutes I was informed that my windshield was not delivered. The workers were told to put my windshield back on. They installed it back on improperly where I had to drive around with my “safety device” that could fall out at anytime while driving. I had air coming through the windshield too! If I had got in a car accident I could
Jason C.
Jul 12, 2019
Report
Same story as many others on here. Was promised a check and nothing has come yet. My service was May 4th, so I'm pretty sure insurance has paid them.
I tried calling several times and it was a joke. Over 20 minutes on hold and no answer. It would of been faster just to walk there and talk to theI don't have all day to wait on the phone A&E!
It'll be interesting to see why kind of excuse I get when I finally get ahold of them! Will be using someone else next time I need a windshield, hopefully a company that actually keeps their promises!
UPDATE:
I just checked my claim
I tried calling several times and it was a joke. Over 20 minutes on hold and no answer. It would of been faster just to walk there and talk to theI don't have all day to wait on the phone A&E!
It'll be interesting to see why kind of excuse I get when I finally get ahold of them! Will be using someone else next time I need a windshield, hopefully a company that actually keeps their promises!
UPDATE:
I just checked my claim
Francisco H.
Jul 12, 2019
Report
So not only did it take almost 2 months to get my 120.00 check. When I finally got it, the check got returned for insufficient funds. Now it's nearly impossible to get of hold of anyone from A&E. Worst service ever. Now I have a return check fee on my account. I'm a very unhappy customer.
Update: Sherolyn was great and was able to Zelle me the money, including the insufficient funds fee. This was too much of a hassle, sad to say I won't be using A&E any more. Keep in mind I have used them 3x in the past.
Update: Sherolyn was great and was able to Zelle me the money, including the insufficient funds fee. This was too much of a hassle, sad to say I won't be using A&E any more. Keep in mind I have used them 3x in the past.
C. N.
Jul 11, 2019
Report
After working with A&E's customer experience manager to resolve my previously referenced windshield issue they still fell well short of expectations and satisfaction. The end result is a poor quality of glass that was used/installed as it fails to repel the sun's heat even after ceramic tint applied. I was offered a tint strip to aid in reducing the heat felt on the steering wheel, etc.
There's definitely an opportunity for better communication by A & E prior to and after installation (issues, etc.) of a windshield. If you say, you're going to use quality products
There's definitely an opportunity for better communication by A & E prior to and after installation (issues, etc.) of a windshield. If you say, you're going to use quality products
Manatees Moo
Jul 05, 2019
Report
Cj R.
Apr 08, 2019
Report
What a horrible company. I called on a Monday and they couldn't schedule me until Friday. Mind you I have a 2 foot crack along my drivers side windshield obstructing my vision but I decided I'd wait. Thursday night they called and told me the glass was out of stock and they had to reschedule for Monday between 9am-1pm. 12:15pm rolls around Monday and I decide to call and check in. 35 minutes on hold for them to tell me it's still out of stock. Really? You couldn't have called me in the morning to tell me you weren't even coming? You weren't gonna tell me at all! I
Jennifer Lee
Dec 17, 2018
Report
Decided to try A&E after seeing all the ads around town. I was skeptical at first but the entire process was smooth and professional.
Andrew helped me with the insurance and scheduling. He answered all questions and was patient with all the calls. They recently updated to a computer system but were polite and accommodating. It takes at least 2 days for an appointment.
Super cozy and lounge area. Snacks and drinks available. Small seating area for about 5 people. The job only took about 45 min and the screen was updated throughout the process for the car which was visible in the lobby.
The staff
Andrew helped me with the insurance and scheduling. He answered all questions and was patient with all the calls. They recently updated to a computer system but were polite and accommodating. It takes at least 2 days for an appointment.
Super cozy and lounge area. Snacks and drinks available. Small seating area for about 5 people. The job only took about 45 min and the screen was updated throughout the process for the car which was visible in the lobby.
The staff
Acey Nixon
Jul 25, 2018
Report
Poor customer service. Poor work quality. Tried to slap glue on areas where they broke clips. Refused to fix obvious problems after replacement. Choose another company that will stand behind their work...Call me up A&E. I'd love for you to make this right.
I had my windshield replaced a couple weeks ago. After the work was completed I noticed the weather stripping was not sealed on one side of the windshield (gap big enough to fit a pencil in - see the pictures), and some of the molding near the top corners were flapping in the wind due to broken/missing clips that were damaged or lost during
I had my windshield replaced a couple weeks ago. After the work was completed I noticed the weather stripping was not sealed on one side of the windshield (gap big enough to fit a pencil in - see the pictures), and some of the molding near the top corners were flapping in the wind due to broken/missing clips that were damaged or lost during
Merlebrooks
Jul 12, 2018
Report
I heard the ads for this company on the radio every every day and figured I'd go with them over one of the big companies to support a small, local business. I had a windshield installed in my 2002 F250 on Friday, 28 September. The two guys that showed up and did the work sratched my hood, damaged the material on my headliner, broke one of the fasteners that holds the wiper cowling in place, didn't install one if the screws in another part of the wiper cowling, broke one of the attachment ears off on the wiring harness holder under the hood, left a bunch of pieces of old glue and metal shards in
