Baker's Shoes & Clothing

I was in the store on Saturday and got Brandon to help me. Folks, I'm an old man who for the most part thought customer service in the younger generations was dead. Brandon proved me otherwise. He knows boots and he knows his products. I ordered a custom pair of Bounty Hunters and he walked me thru it all and measure my feet for the best fit possible. It's the last pair of boots I'll ever own. Thank you Brandon for the excellent service and patience.

I ordered a pair of White's custom boots from Baker's, based on the recommendation of about a million people, who said "order from Kyle, he'll get you the right fit, he'll take care of you." Can a million people be wrong? Sure, this is America. But this time they were spot-on. Highly recommended. If you're thinking about ordering custom Pacific Northwest-style boots, buying from Kyle at Baker's is probably the best guarantee that you'll be happy.

I was interested in a pair of White's MP Service boots. Bakers has a mail in sizing service where you trace your foot, measure your heel/instep/etc, and they will recommend a size, or custom fit the shoes if necessary. They insist that this be done by snail mail, so this is a pretty protracted process. I followed the steps, mailed in my sheet and waited a week. I didn't hear anything back, so I emailed and got a response. They said my size was 10E. My Brannock device measurements are 13B. When I called in about this the guy who answered the phone said I measured wrong. He said that your

I phoned them regarding a price to re-sole some Justin's and was very impressed with not only their knowledge but also professionalism. Just a great, friendly person to talk to. I have quite a lot of experience maintaining riding and working boots and Baker's certainly seems to know their boots! Oh, they also make custom boots which in my situation is an option that I didn't think about until now. Thanks for mentioning that Cheryl!!

I've never experienced better customer service from any other business in my entire life! Kyle will go out of his way to ensure your satisfaction. After ordering my first boot from him, I'm a customer for life. Definitely give him a call if you're interested in purchasing any kind of boot.

These guys are 0 for 2 with getting my order correct. I've been wearing Whites boots for over 10 years and have three pairs: first one came from the factory and is sized correctly. Second pair I got from Baker's in 2012 and has fitment problems. I stupidly decided to give them another chance (spring 2019) and have major figment problems with this pair as well.

One issue is they forgot to add the "taco" as ordered to the heel. I sent it back to them, called after a couple weeks to see how it was going and they couldn't find my order. A couple more calls and finally got

I can't say enough good things about the Folks here.

Girlfriend reccomend. Bought a pair of Danners for my work boots. They still look brand new. Had them resoled- like new. Had small issues with the toe splitting. They took them in, repaired, and back like new fully oiled and they literally looked brand new again, no charge.

Definitely will be a returning customer.

First thing I did when I arrived to Eugene was stop by bakers and pick myself up a brand new pair of wildland Fire boot. Seeing that I've had issues in the past with purchasing boots back home in Cali I was a little hesitant, but I needed new boots ASAP! I'm happy with my decision on going to bakers, Geno really took care of me. I tried on over 7 pairs of boots till I got the pair that fit just right, and honestly I couldn't be happier! Most comfortable boot I've ever owned ( Drew's line cutters 2) Geno was very patient and understanding not to mention very informative

Buying boots for what ever the need is an important task for me. I spend more time in my work boots than any other foot-ware and my past choice of boots are no longer made.

Baker's selection of boots was the best I've seen and they have a large inventory to boot. I experienced very helpful staff with knowledge of their products and was able to pick a new pair of boots after a bit of sit down and try them on and walk around the store.

Thanks to Baker's Boots

Locally owned, best brands/products in the industry, good prices. Old fashioned "sit and fit" sizing service. Quality work, hike, outdoors, fire, law enforcement and hunt boots and gear!

Absolutely amazing store with above and beyond customer service. Back when they sold firearms one of the employees would regularly do low level customer gun work for customers at no charge. Also the fact that they repair all foot wear purchased through them is outstanding.

Excellent customer service and an impressive array of high quality brands. Things you just simply can't find elsewhere. Quite a gem in Eugene, OR!!!

Had really great and quick service from shoe repair guy, Darren. He was professional and did a great job explaining how he was going to modify my shoe. The store was clean and the employees friendly. Nice looking variety of boots

Ok, you need answers? Go see Tony in the "gun" area. This man is awesome! Went in there for some good advice and direction. Yes, he can do:)
Also, tell Hm thanks for his 25 years service!

This place is awesome great service and super helpful. I was going in there to get boots for a 5 month mission trip and was Bruce so helpful and filled with knowledge to lead me to the perfect boot a Lowa boot light, gortex and great affordable boot to were I'm going which is Wisconsin. I would recommend this place to anyone!!!

Great friendly service. Came in to get hiking boots not knowing anything really. The employee helped me find the type of boot I needed with a proper fit and had me test them onsight for comfort and more than just once. I am confident I left with the right pair of boots and that I'll b satisfied

I cannot say enough good things about the customer service and reasons why you should shop at Baker's for your next pair of boots!

To date I've purchased two pair of made to order White's Boots from Kyle, and plan on at least five more pairs down the road :)

Ordering boots online can be incredibly tricky and frustrating, but Baker's patient and knowledgable staff will go the extra mile to answer your questions, walk you through your options, recommend a boot for your needs/wants/foot sizing, and ensure your satisfaction with the end product.

They are to footwear what Les

After receiving a phone call from the manager I'm happy to boost my rating up to 4 stars. He called, apologized for my first encounter, and offered to either give me the $20 back in cash or $40 in in store credit.

I honestly do like the boots I ended up with, and the price was decent I just hate feeling ripped off. In my mind this was a very fair way to handle the situation and I felt like it was handled well.

Thanks!

I've only been here a few times, but I like this place!

My wife had some boots that needed the heel fixed. She called these people up since they advertised being able to fix boots. I was in the area and had the pleasure of picking them up for her. When I arrived, the boots weren't fixed. They had the days messed up. None the less, the boots were fixed within 20 minutes and it was only $10!

They have a great selection of outdoor gear. This isn't a REI type outdoor store. This is geared more towards logging and hunting. Lots of camo, carharts, fishing overalls and boots.