At Harrell's Tire & Auto Service, we know you want to feel comfortable and confident about your vehicle service and repair. To do that, you need a professional automotive service center that cares about your needs the moment you arrive at their shop. The problem is, you're not always sure if you are receiving quality service with repairs you can trust, which makes you feel anxious.
We believe the number one goal of an automotive service center should be to take care of you by providing honest, reliable, expert repairs and service you can depend on every time. This certification ensures all of our automotive mechanics are experienced and extremely qualified by holding accreditations from the National Institute for Automotive Service Excellence (ASE).
We believe the number one goal of an automotive service center should be to take care of you by providing honest, reliable, expert repairs and service you can depend on every time. This certification ensures all of our automotive mechanics are experienced and extremely qualified by holding accreditations from the National Institute for Automotive Service Excellence (ASE).
Services
Starting as a radiator specialty shop on Gillespie Street, Luther Harrell opened his business after serving his country in World War II. The shop has continued to grow ever since. Charlie Harrell, Luther's son, incorporated the family business in 1978 and expanded the company to include auto parts and distribution.
In the module below, you make select one of our four convenient locations as well as search for specific tire sizes you are looking for. We look forward to serving you in the near future. Begin ordering your tires online by selecting the service center location you would like to have your tires delivered to.
The health and lifespan of your car depends on regular maintenance and preventative service. Routine service checks and updates help you avoid costly repair bills or part replacement in the future and extends the life of your vehicle. Keep your car in the best shape with regular service appointments at Harrell's Tire & Auto Service.
Anyone who has ever bought a vehicle knows how big of an investment it is. Protect your investment with the best maintenance from an Automotive Service Excellence (ASE) certified mechanic. Only the most experienced and talented mechanics earn an ASE certification. Mechanics must earn the ASE certification after at least two years' experience, although many have more than that.
Car trouble can happen to you anywhere. Finding a trustworthy auto shop to do repairs may feel overwhelming until you learn that NAPA Auto Care is the largest network of mechanics in the country with over 14,000 locations. Known for their experience, quality work, and guarantee, NAPA Auto Care mechanics will keep your vehicle on the road as long as possible.
Reviews (24)
Latoya Portee
Jan 29, 2022
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Positive: Professionalism, Punctuality, Quality, Value
This was my first visit with Harrell & everyone was professional & polite. My appointment was for an oil change & tire rotation. I was very satisfied with my wait time & the work that was done. I will definitely recommend Harrell for your oil changes & tire rotations needs. Thank you
Services: Tires, Oil change
This was my first visit with Harrell & everyone was professional & polite. My appointment was for an oil change & tire rotation. I was very satisfied with my wait time & the work that was done. I will definitely recommend Harrell for your oil changes & tire rotations needs. Thank you
Services: Tires, Oil change
Blake Adams
Jan 28, 2022
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Robert Comer did and has always provided excellent service and advice for my auto service needs. After an initial diagnose of my problem with thermostat and heat fan not blowing, I made a appointment for repairs. I drove past TWO OF YOUR HARRELL's stores to get to the Raeford Rd location because of trusted service by Robert in the past....two complete engine replacements.
Kimberly R.
Jan 27, 2022
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The first time we took my son's vehicle and on a Saturday morning for an oil change, we went back to pick it up a few hours later and they were closed. 🤦🏼♀️ We were unaware of the time we needed to be back and thought they were open later on Saturdays. It was an inconvenience because they are closed on Sunday as well. Just a heads up, it's better to go somewhere else on a Friday or Saturday so you don't lose your vehicle for the weekend. We decided to give them a second chance with our business and made an appointment for an oil change and tire rotation. A scheduled oil change and
Shawn McNeill
Jan 15, 2022
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Tim Ekstrand
Jan 12, 2022
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Went to have front axles replaced on a Subaru. Dealer was busy and I was recovering from surgery. They failed to repair the vehicle correctly, damaged other parts and it had to be sent to the dealer. They refused to do the "right" thing and reimburse me for the damaged parts. Took them to small claims court and won. They then would not pay the settlement and I had to execute a writ. Many months later I have been paid. If what you are being told does not sound right get a second opinion.
Rayon Conley
Jan 10, 2022
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Ken Lewis
Dec 27, 2021
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Really BAD experience for me. I went in on my way to the doctor for an oil change and NC Inspection so I could get me tag and ended up having to WAIT in the waiting room for 8 hrs for them to perform what I had asked them to do? Ended up with a bill of over $1100.00? Overcharged for several items, like $140.00 for the oil change? Replaced parts that weren't in need of replacing? I'll try hard NOT to use these people again.
Ky A.
Nov 23, 2021
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Razorbaghdad
Oct 21, 2021
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I've been a Harrell's customer for the last 11 years. I appreciate the customer service but today, if I had not gone in 10 minutes after my wife, my charge for an oil change and inspection would have been $30.00 more than expected. Your customers are Military and we have a F#KKN wide net. I'm SF and if you you want to keep me, never repeat today. $30 x 10,000 GI's will cost you your bizness.
June S.
Oct 19, 2021
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I have used this service last 7 years and i have receive great friendly service; but my last visit was a little upsetting; I went to check tire pressure which usually takes about 30 min; I waited almost 3 hours to be told I needed 2 tires and an alignment which would cost over $450; I just think it could had been communicated earlier and not 3 hours later; I left very disappointed; also the driver who took me home was reckless by speeding very uncomfortable; very disappointed with the communication this time around
Mary Hall
Oct 16, 2021
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Their receptionist is one of the nicest people I’ve ever encountered in customer service, I love calling them just because she’s so pleasant to talk to!
They also do a great job with our cars, been for a few oil changes and an AC repair and will continue to go back. Awesome service at a very reasonable prices, happy we live close to them!
They also do a great job with our cars, been for a few oil changes and an AC repair and will continue to go back. Awesome service at a very reasonable prices, happy we live close to them!
Arthur C.
Oct 13, 2021
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I took my car in for a diagnostic, a day and a half later and $100+, they returned my vehicle with the issue, but with the exhaust manifold heat cover smashed into place, not fitted, hand loose bolts, multiple retention clips for my wire harness ignored and freely floating, and the screw for the battery cover not even half way screwed in. I brought photos to the shop with comparisons to when I fixed it to show the clips work, the heat cover fit snug to the manifold, and the bolts surely go all the way in; all I was given was an apology, and the affirmation that they will "talk to the mechanic
HeathernMurray S.
Aug 25, 2021
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Jay Haskew
Aug 12, 2021
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Nothing like taking a trip and have something happen with your car. On my trip this week to Fayetteville the AC decided to stop working . Lucky for us a friend had visited Harrell's before for their services and suggested them to us. After a call they said to bring it by the next day after I arrived and they would take a look.
The staff were all very friendly and personable and we once again let them know the issue and the need to get back on the road the next day. The time to take a look , let me know the options and price, get the parts and repair the AC ended up only about 3 hrs. Maybe they
The staff were all very friendly and personable and we once again let them know the issue and the need to get back on the road the next day. The time to take a look , let me know the options and price, get the parts and repair the AC ended up only about 3 hrs. Maybe they
Conor B.
Mar 21, 2021
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Sky J.
Aug 06, 2019
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Oil Change vs Oil Drain
Nice people but there is a serious problem with quality control. Work is never 100% complete. I picked up a car I had the A/C repaired on to find broken vents and extra screws just laying on the floor and molding missing.
Yesterday I gave them another chance and went there for a battery terminal repair, battery check and while in the shop an oil change, all simple jobs. I was called an informed that my car stalls and asked if I wanted an engine diagnostic. I declined, nothing was wrong with the car when I brought it in except it needed a battery terminal and possibly a
Nice people but there is a serious problem with quality control. Work is never 100% complete. I picked up a car I had the A/C repaired on to find broken vents and extra screws just laying on the floor and molding missing.
Yesterday I gave them another chance and went there for a battery terminal repair, battery check and while in the shop an oil change, all simple jobs. I was called an informed that my car stalls and asked if I wanted an engine diagnostic. I declined, nothing was wrong with the car when I brought it in except it needed a battery terminal and possibly a
Jim J.
Jul 21, 2019
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Laraine O.
May 28, 2019
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I sent an email via their online portal with questions about my Jeep. I received a response the next day from their manager. I was able to drop off after hours with my key in a lock box and had a detailed work service quote in my email by 9:30am the next day. They accepted credit card payment and I was able to pick up my Jeep before the end of the same business day. Excellent customer service, communication, and timely service! I will definitely be back. Thank you, Harrell's and GM Robert!
Pete P.
May 20, 2019
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ABSOLUTELY terrible and dishonest!! Mistakenly diagnosed my truck and left parts in the engine causing catastrophic failure. Cost me over $6,000 to have fixed properly elsewhere. Original problem should have only cost $135 to fix. Tried to recover my money but they said they cant prove it was their fault. STAY AWAY!! I am sure they will reply with some denial of this but I can prove my claim with over 15 pages of documentation and pictures. Just save yourself and go elsewhere
Grayson K.
Sep 30, 2017
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Tried this place out as a walk in oil change and tire rotation. They're pretty busy but they still had me in and out within an hour. They were courteous and professional, did not try to upsell me, and went over the results of their 27 point inspection before I paid. They did not charge me for the rotation because they only had to rotate The left side. I would highly recommend them in the future. .
Anh T.
May 26, 2017
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Fast service. Dropped vehicle off at 8:30am, they did diagnostic and called within an hour to give us a quote. Vehicle was ready for pick up before noon.
If we knew ahead of time that military gets 5% off parts, could have save some $ but already did transaction. So make sure you ask for military discount for parts prior to transaction.
Otherwise, friendly customer service.
If we knew ahead of time that military gets 5% off parts, could have save some $ but already did transaction. So make sure you ask for military discount for parts prior to transaction.
Otherwise, friendly customer service.
Chani L.
Feb 23, 2017
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Kiki S.
Nov 30, 2016
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This place is amazing! The owner/manager (I'm not sure) came out to look at my car multiple times because the check engine light kept coming on after a routine oil/filter change. He said all the plugs and tubes seemed fine and then focused on the MAF sensor (must have just been dirty or not connected all the way) and the problem seems to be fixed. But.. instead of pulling my car in for an 80-100 diagnostics to tell me the sensor was dirty, he came outside and did it himself. Amazing customer service. So pleased. Will be coming back here and highly recommend for anyone in the area!
Russ W.
Aug 29, 2016
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