Downtown Bicycles

My crankset broke on my mountain bike while on vacation. I was delighted to find a replacement at this shop. It was several miles away but the website said it was in stock in the store and only available in store so I made the drive over. After waiting 10 minutes for Robyn to finish her lengthy interaction with the UPS delivery driver, she went around back for a moment, returned and said that they don’t have any cranksets while standing in front of a display of high end cranksets and she said that nobody has any. Wasted half my day on this.
Update: I left a comment on their web page the same

I had a great experience with this bike shop. I went there to get something and they immediately came and helped me out with what would be the best for me. I have gone to most of the bike shops in Fortlauderdale and this is by far the best one. I wouldn’t go to any other shop in Fortlauderdale.

Great Service! I arrived at the store after attempting to install clip on pedals on my own. Unfortunately I didn't have the correct tools to do it. I was greeted by a friend of the store who brought my bike into the service area and was told to come back in 30 minutes. When I returned, the friend apologized for the bike not being ready and asked if I minded if he (not a bike service guy- helping out in the store) could do it. 5 minutes later I was riding away with my new pedals. I've been going to this place for 10 years and will continue to do so!!!

I hate leaving bad reviews but the communication on my repair was really poor. I dropped my bike off when they told me they could fix it and it was 3 days later before they even looked at it. I went to pick it up (they gave me a time) and they still hadn't started working on my repair. I think the workmanship is good but they really over promised on their turnaround for a minor repair.

Customer service??? Ordered a bike via the Giant website, paid full price plus a $35.00 "destination fee ," and a $50.00 delivery fee. Giant e-mailed me that the bike was ready, and the retailer should contact me. The retailer, this store, never contacted me. I called the store and they advised I am a few miles outside of their arbitrary delivery area, so they wont deliver to me, no exceptions whatsoever.
Owner refused to speak with me when I called, even though I requested to speak with the owner, and the owner was shuttling messages through an employee. I asked to leave a message for the owner

I looked at some of the reviews after I purchased a $4000 bike and got a little nervous. At my earliest convenience I drove over to the shop in Ft. Lauderdale to see the shop. I went inside to meet Andrew who sold me the bike. The manager Dereck was there as well and they both addressed my concerns of some bad reviews. They have been in the same spot for over 20 years . You don’t do that with bad customer service. They also answered all my bicycling questions. I purchased a lot of supplies that day as well. I highly recommend this shop and Andrew and Derrick
I’ll repost after I receive my

I bought a Giant Revolt 2 a couple of weeks ago in this store. The staff I talked to (except Andrew, who was quite nice) was rude and never provided the information I asked for. The bike was assembled and ready 6 hours after the time they said it would be ready and was poorly assembled; among other issues, the rear brake was completely loose, the derrailleur was not adjusted so I could not use a couple of gears, and the seat was loose and dangling. I’ve always had a good experience in other bike stores in this area so would recommend visiting any other store around.

I had a terrible experience renting 2 bikes for my kids while they were in town. First you need to know that they rent bikes by the calander day (not a 24 hour day simular to renting a car, motorcycle or even a hotel room). I picked up the bikes approximaty 4pm on Friday and returned them at 10 am Monday when they opened up becuase they are closed on Sunday. I had the bikes a total of 30 hours (less than 3 days ) and they charge for 4 full days. They said everyone charges the same way and blamed it on thier wedbsite. I rented 2 bikes from a close buy competitor and they charged for 3 days vs 4

Seems like they have a lot of techs and employees which is awesome because I’m used to 1 or 2 guys at the shops up north abs never being able to talk to anyone. I literally was riding down A1A and my rear derailleur of a bike I never ride stopped switching while in the lowest gear. 😩 googled closest bike shop and figured it would be a gamble. These guys opened a few minutes after I showed up and just rolled my bike into the back and sprayed some oil in my shifter, took time to make sure the derailleur was switching smoothly, answered my questions, were super chill and friendly, and sent me

My beach cruiser was 19 years old. Still great shape but so, so heavy it was hurting my hips and knees when I would take her out for a spin. I went into Downtown Bikes North on Federal Hwy and Rob was AMAZING. He fitted me with a new beach cruiser w/speeds(something new to me)lol. Once the bike was tuned up and made ready for me to ride, he reviewed how to shift the gears since I was always on a single speed bike. He watched me ride the bike and made some adjustments so I would be safe and comfortable on the bike. My helmet was from a big box store and we reviewed the idea of a better helmet. Once