D-3/A-OK Appliance Service

I'm in Grand Junction CO. not in CA!
If I could give a better rating I would!
Harold was our repairman. Courteous, respectful, and hard working.
We had a new dishwasher installed and the original installer almost ruined the dishwasher. Harold came and did an amazing repair....it's like new!
Harold your the man! Thank you for a job well done!

Positive: Professionalism, Quality
They diagnosed the problem correctly. However, it took Kitchen-Aid over three months to provide the part. When the part finally arrived, Gabe promptly made the repair.
Service: Repair refrigerator

Jason was extremely friendly and communicative about our washing machine. He diagnosed the problem quickly and then returned to make the repair as soon as he had the part. He was professional and courteous, and explained what he was doing so we understood the problem. He also confirmed that the washer was working properly before putting it back in our closet to make sure we were all set, even though the repair had taken longer than expected and he had other jobs to get to. DC/A-OK is one of the only licensed Whirlpool repair places in the area, so it can take a while to get on their schedule, but

Jesse and Kris. Jesse was training Kris on his first day(would have never known!) and they were both so polite, efficient, and knowledgable. I would recommend D3 Appliance Service, Inc. to every friend and family I have! When making an appointment be sure to ask for either Jesse or Kris! They are the best this company has!! Thank you so much to you both!

Scheduled an appointment for a warranty repair. Gabe showed up on time. He was friendly and also professional. Took a look at the dryer and determined that the thermostat needed replacing, so he replaced it. He also suggested that the dryer vent could use cleaning out, so I scheduled that as well. Gabe also taught me how to verify that the vent was functioning properly. With the thermostat replaced and the vent cleared out, everything is working perfectly. Thanks Gabe!

We had a local repair place come and look at our dishwasher, they cam back and told me the dishwasher was leaking because it was not level, and sent me a service charge, even though the dishwasher was still leaking. I called Whirlpool and they got me set up with D3/A-OK Appliance Service.... I was surprised to see they were out of Colorado Springs and was thinking it would be a long time before I would get any service, being that I am located in Delta CO. Turns out they have a tech in Grand Junction, he came and looked at our Dishwasher and determined it was a bad gasket, they ordered a new one

Scott was able to effectively troubleshoot our 18 year old oven and identify a failed component on the mother board. He also provided sound advice on the options available including his opinion on what he would do, not pushing us for an expensive repair. I appreciated his honesty in walking us through the pros and cons of each option.

Our double-oven completely stopped working during a self-cleaning cycle, and would not turn back on. The D3/A-OK technician, Gabe, was able to arrive early and called to ask if that was okay. Gabe professionally introduced himself and diagnosed the problem almost immediately after hearing about the issue. Gabe easily obtained the needed part and fixed our oven within the hour. We couldn't be happier with Gabe and the excellent service provided. Highly recommended.

TERRIBLE CUSTOMER SERVICE! We waited over a month for an appointment in our Albuquerque (not San Francisco) home for a non-working oven. They said that was the soonest appointment available. They couldn't care less about us not having a working oven! Took an entire day off from work the day of the appointment (because they said it would be "sometime between 8am to 5pm"), and NO ONE SHOWED UP!!! We were home all day, and even had the front door open!
We also called the day before to update our contact number for the appointment, and did not receive a phone call. UNACCEPTABLE

A delightful service. The men were very pleasant and very efficient. I just needed the ice maker removed and they did it quickly and left. I had been prepared to wait all day , as not time could be given. They called and were here 1st thing and I had a wonderful day rearranging my freezer!
Thank you

D3 most horrible service I have ever received!!!!
We contacted D-3 to fix our Samsung washer. A tech came out and said it needed a new draining pump and was an easy fix. They just needed to order the part. The first time they were scheduled to come out and fix it they canceled because the tech had a family emergency. They rescheduled for a week later. On Monday the tech came out and was in my laundry room for about 30min. He said there was good news and some kinda bad news. Good news was my washer was fixed. The kinda bad news was they sent him the part for an older model of our washer but that

We called this center because they had done warranty work for us in the past. We weren't aware that a $112 service call is added to any visit plus labor, parts and misc. charges. For a oven fuse replacement we paid $299 labor for an hour job. The part was $88 and then a random charge of $12 plus tax. Management explained the process and apologized for it not being outlined on the receipt. I believe this service company can do the work, just be aware that $112 will be added as they do not let you know.

The "D' in D-3 is the grade they deserve for their service.

If you have a choice on who you can use for your appliance brand, please use someone else. Our Bosch dishwasher stopped working, they sent a repairman out to diagnose the problem. Before he even stepped into our home he was brusque and rude. His bad attitude continued as he started taking our dishwasher apart to see what was wrong, his diagnosis: the control panel was broken.

Now it gets interesting. He tells us it will be over $600 to repair our dishwasher (mind you at this point we already knew that the part was about $70

Well they never called when they had the part ready I had to call to find out where it was. Then we were scheduled for an appointment today between 8-12 well it came upon 11:15 and I hadn’t heard from them. I called and asked if they had an ETA on arrival time. They stated the technician is on his way. I called an hour later and still no… technician and no call. Called again about 30 minutes later asking to speak with a manager. No manager to speak to and no call back after it was requested a call back. Called again about 1:30 and still no technician, no call back and now they don

This place is horrible. Unfortunately they seem to do alot of appliance warranty work here and its not good. The only number i was given for contact about my washer part was a technician number, which didn't go well. Then i was told one day that the part I needed was in Nebraska and now no one knows where it is. Ive received horrible customer service. Btw, washer is only 6 months old and needs a new control board. Dont buy maytag and do not use D3.

Waited two weeks for them to come repair my washer. They cancelled on me the first time with less than an hour notice. Rescheduled for the next day (after a conversation about their poor planning) and they cancelled again with less than an hour notice. They do not communicate with their service reps or their customers. Horrible service.

Friendly staff, really seemed to do their best to fix my dishwasher, and gave tips on how to improve its performance going forward. We're good with my kids and dog (not a requirement, just a bonus). I would use these guys again for sure.

Nice to work with. Anthony was a polite young man who did a wonderful job repairing my washer. Highly recommended

We purchased a brand new Samsung washer and dryer set. It then started leaking, forced to use this company because of Samsung, I wouldn't trust these technicians to screw in a lightbulb. The same piece on the washer side has leaked multiple times, flooding the laundry room, ruining the floor and flooding the crawlspace. They have been out 3… different times and it's "fixed" then leaks again. I've been told multiple times it is because we have hard water. However we haven't had issues with other appliances. They refuse to admit they are unable to fix the washer and continue to waste my time

D3 Aok appliance repair is an excellent company for servicing your Samsung appliances. We are impressed by their professionalism and technical skill to diagnose & repair.

This is the absolute worse company I’ve worked with and didn’t have a choice because it’s through Maytag my washer went out 6 weeks ago the tech was 3 hours late ... parts were ordered then on back order and the customer service at this company is horrible I do not recommend them at all you literally would be better off fixing it yourself , no one is helpful , there is No communication what so ever on the status of your repair NOTHING!!! Do not use this company I’m literally stuck using them and have been without a washer for 6 weeks!!

I have had a broken washer since June and it is now October. I have four children mind you!! Robbie comes to my house, is unable to fix it and keeps ordering parts over and over . Lowe’s will buy out my washer since I have a warranty but this company will not approve the buy out. They keep saying “we can fix it” in turn I can not get a new washer .… Instead I’m waiting around for parts and appointments (one of which was a no show) and he’s still unable to repair the washer . They are absolutely horrible, non compassionate and non understanding what so ever.