L&J Appliance solely works on Sub-Zero refrigerators, Wolf appliances, and Cove dishwashers. We do not service any other appliances, therefore all of our technicians are extremely well-versed in all Sub-Zero, Wolf and Cove models. Our technicians undergo a three month training program where they work side by side with an experienced technician.
This takes place both out on the road with customers as well as in a shop setting, working one on one with a supervisor. We currently have 14 technicians that work the NYC and Northern NJ territory with an average of 17 years of experience servicing Sub-Zero Appliances. We service Sub-Zero, Wolf and Cove appliances in Staten Island, Manhattan, and northeast New Jersey (Bergen, Passaic, Sussex, Morris, Essex, Hudson and Union counties).
This takes place both out on the road with customers as well as in a shop setting, working one on one with a supervisor. We currently have 14 technicians that work the NYC and Northern NJ territory with an average of 17 years of experience servicing Sub-Zero Appliances. We service Sub-Zero, Wolf and Cove appliances in Staten Island, Manhattan, and northeast New Jersey (Bergen, Passaic, Sussex, Morris, Essex, Hudson and Union counties).
Services
Sub-Zero is a maker of fine refrigeration, wine, and freezer units. Manufactured in Madison, Wisconsin since 1945, they are the among the highest quality and most reliable refrigeration appliances available today and can be found in some of the most efficient, beautiful kitchens the world around. When they do break, however, factory certified service companies.
A: You can send us an online request, which we will respond to and work with you to set up an appointment, or you can call us at 1-800-532-5858. Q: What type of technician will I get? A: All L&J Appliance Technicians go through a long intensive training period before being able to go out on their own.
Please answer the following questions as honestly as possible so that we can understand how to serve you. Based on your interaction with the L&J Appliance Service, are you likely to continue to use our services in the future? How would you rate your service technician's ability to clearly explain the problem and necessary repairs?
Sub-Zero is a maker of fine refrigeration, wine, and freezer units. Manufactured in Madison, Wisconsin since 1945, they are the among the highest quality and most reliable refrigeration appliances available today and can be found in some of the most efficient, beautiful kitchens the world around. When they do break, however, factory certified service companies like L&J are here to fix them.
A Wolf is a cornerstone of any great kitchen. Since they became a part of the Sub-Zero family in 2000, and even before, they had a reputation for being some of the most well-engineered cooking units on the market. When Sub-Zero acquired Wolf, our technicians began thorough training right away.
We know that a stove can be the center of the kitchen, so we know how important it is to get yours back up and running as quickly as possible if it ever goes out of commission.We don't use that term loosely, and neither does Wolf. L&J is a factory certified service business for Wolf and Sub-Zero products - and for good reason.
We know that a stove can be the center of the kitchen, so we know how important it is to get yours back up and running as quickly as possible if it ever goes out of commission.We don't use that term loosely, and neither does Wolf. L&J is a factory certified service business for Wolf and Sub-Zero products - and for good reason.
Reviews (18)
Canton G.
Dec 11, 2021
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Tim Smith
Nov 05, 2021
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This crew hasn't been able to fix my ice maker within the span of 3-4 visits. Each time citing a different reason for the problem. The worst issue was when the unit started leaking into my basement after I specifically asked them if the unit would leak. They said no, and left. It sprung a leak a few hours later and destroyed my finished basement ceiling. If sub-zero refers this repair service, ask for another vendor. They clearly aren't qualified for the job.
Ronald Slusky
Aug 18, 2021
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Ron S.
Aug 06, 2021
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Karen Becker
Jun 30, 2021
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LittleRedRi
Apr 26, 2021
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Jane Jablons
Jan 23, 2021
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I had an appointment tonight for between 4 and 7 pm for the repair of a freezer. When I called at 6:50 pm to ask when the repairman might be showing up, they told me they would call and get back to me. When I did not hear back after 1/2 hour, I called again, spoke to someone else who told me that they could not send a repairman now until Monday morning. First, to schedule me and then to cancel is unprofessional . Additionally, not to have the courtesy to call me back and tell me is inexcusable.
Jim Dyer
Dec 05, 2020
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Robert Galarga
Sep 29, 2020
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Un presentable,the technician just kept trashing the previous service company we had used.
I would had appreciated that he had concentrated on solving my problem other than just keep talking.
In the end, the problem was not resolved would had been better if he would just kept quiet and not trying to look good stepping on someone else's head. We called again the previous company, they came and resolved the issue fast, efficiently, and most important.... Quietly.
I would had appreciated that he had concentrated on solving my problem other than just keep talking.
In the end, the problem was not resolved would had been better if he would just kept quiet and not trying to look good stepping on someone else's head. We called again the previous company, they came and resolved the issue fast, efficiently, and most important.... Quietly.
Wojtek W.
Sep 26, 2020
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Could not be more quick and professional. The fan or compressor in my Sub 661 was making a wheezing, grinding noise. L&J came on Saturday (an exception), on one day notice, replaced the fan, all is whisper quiet again. They said if I waited, the compressor would have failed, which would have made it a much more expensive repair. Everything was super professional, L&J provided insurance certificate required by our condo on super-short notice, called 30 minutes before the scheduled appointment, were on time, fixed the problem and were gone. Easy payment by CC. I'd use them again (hope
Steve Ex
Aug 16, 2020
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Lost our business for good. Called main line to ask to talk to technician who came to our place. Wanted to know why I'm calling. I explained that I heard the technician saw a damaged line and I wanted to know what he saw. Office told me he saw that it didn't work. I tried explaining that I wanted to talk to him to hear what he actually saw with his eyes and this was too difficult of a concept to understand. I had to explain over and over that I just want to talk to him to hear what he actually saw. I paid $200 for a visit and want to talk to the guy. I told him that I shouldnt have to explain a
J. D.
May 20, 2020
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I use this company a lot and they are always super professional and take care of the repairs in a timely manner.
I have never had an issue with them. They fixed my high end appliances and I didn't trust anyone else with my subzero.
They are factory certified. Always come on time and courteous and explain everything they do!
I have never had an issue with them. They fixed my high end appliances and I didn't trust anyone else with my subzero.
They are factory certified. Always come on time and courteous and explain everything they do!
Stephanie P.
Dec 16, 2019
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Union Square Family P.
Sep 26, 2018
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Paul L.
Sep 10, 2018
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I have had to use L&J 3 times now in the past 4 years. Each time the technician arrived in the time slot promised. The work was done in a timely fashion and very clean and neat. The tech was informative, polite and courteous. I also feel the fee charged was fair. I would certainly use them again though I hope I won't have to.
Linda W.
Aug 22, 2018
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I give up. The last time I had my interactions, it was about 2 years ago, and they went from bad to better, so my review went from 1 star to 3 as they eventually were better (though it was really sub zero, as subzero just replaced my unit).
Now I have an issue with my ice maker. The unit is still under warranty, and they came to 'confirm' the ice maker was broken. They now have to order the parts. So a day wasted staying at home for them to confirm the ice maker is broken.
Then a day after their visit, the bottom of the shelf of the fridge becomes a freezer. It froze a pack of
Now I have an issue with my ice maker. The unit is still under warranty, and they came to 'confirm' the ice maker was broken. They now have to order the parts. So a day wasted staying at home for them to confirm the ice maker is broken.
Then a day after their visit, the bottom of the shelf of the fridge becomes a freezer. It froze a pack of
Michele P.
Jul 23, 2017
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Nervous about the negative reviews, I called L&J to express concerns. The rep was respectful, understood my concerns, "noted" them (his word), and assured me that the technician assigned to me was more than competent. So, I took the leap of faith. I'm a recent widow; I wish I'd paid more attention to these things instead of relying on my beloved musician/all-around smart man to figure out the problems. But alas, now I've got to learn by trial and error.
I don't think I made a mistake with l&J: my mistake was overloading the power cord (stupid a/c), and
I don't think I made a mistake with l&J: my mistake was overloading the power cord (stupid a/c), and
Epicur A.
Dec 25, 2016
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