The Office is Open for Business, handling our clients' financial needs! In order to follow guidelines provided by local government and the State of California, there are currently no in-office visits. Please call us at (510) 724-6456 or send an email with any questions or needs. We take great pleasure in representing over 50 Insurance Companies, and pride ourselves in providing a market for our client's insurance needs.
As my Grandfather would say, We must always remember what it took to attract our good clients. Dedication to Excellent Service, and offering a Superior Product. CIVIL SERVANT INSURANCE CENTER - Exceptional Discounts for Fire Fighters, Police Officers, Teachers, and all Civil Servant Positions of City, County, State and Federal Employers.
As my Grandfather would say, We must always remember what it took to attract our good clients. Dedication to Excellent Service, and offering a Superior Product. CIVIL SERVANT INSURANCE CENTER - Exceptional Discounts for Fire Fighters, Police Officers, Teachers, and all Civil Servant Positions of City, County, State and Federal Employers.
Services
Mr. Dern was promoted to be the Vice President of the Bank of Pinole, Rodeo Branch, by Edward Downer, Sr., Founder of the Mechanics Bank as we know it today. In fulfilling his banking duties, Mr. Dern needed to collateralize the banks loans. Fire Insurance policies were written for his good customers and their businesses.
We look forward to providing you with the most precise and competitive quote possible. Please select the type of quote you are seeking below, and answer every question with the most accurate information available to you. Information submitted will be held strictly confidential, and will be used for quote purposes only.
Reviews (14)
Harjot Grewal
Nov 17, 2021
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Siva Ambikapathi
Jul 04, 2021
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Brenna Pavluk
Sep 27, 2020
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Over the past two years, A.D. Dern Insurance Agency has provided me excellent customer service with my auto policies. Recently, I contacted the agency to discuss a change in my auto policies due to upcoming life changes. Terry, one of the insurance agents, was professional, kind, and provided me with excellent customer service. He helped me explore my options and was attentive in communicating with me. Ultimately, we were able to revise my policy to best fit my needs and at a cost- efficient price point.
Zahara Rahim
Jul 23, 2020
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Genevieve Ure
Aug 23, 2019
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AD Dern Insurance is best avoided. As a client I did not receive basic customer service like timely and clear communication or even simple respect.
They do not respond to requests in a timely fashion if at all. When I then reach out again (after days or weeks of no response) they say the need more information to complete my request (this happened at least twice). I'm not a mind reader and have no way of knowing you need more information to complete my request unless someone communicates that to me.
When I then express dissatisfaction at the way my request or account has been handled I was told
They do not respond to requests in a timely fashion if at all. When I then reach out again (after days or weeks of no response) they say the need more information to complete my request (this happened at least twice). I'm not a mind reader and have no way of knowing you need more information to complete my request unless someone communicates that to me.
When I then express dissatisfaction at the way my request or account has been handled I was told
Tall D.
Dec 28, 2018
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Cindy D.
Dec 04, 2018
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If I could go lower than one I would. After leaving a message 3 to 4 weeks ago I decided to call again and actually on a recorded line since It was in regard to insurance claim. Terry the agent did finally get on the phone and matter of fact let me know that yes he did get my message that he made the decision not to return my call as he didn't have time. This is why people go to insurance agent so when they have an issue they have you to Advise them. Not only did you not call me back you admitted to deciding not to call me back and then you were rude to me and didn't answer my questions
Carl L.
Mar 30, 2018
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Happy customer right here! I'm always impressed with A.D. Dern insurance and their quick responses and vast wealth of knowledge. I'm the type of person who likes to not only know what I'm paying for but why. The staff provide thorough answers and it's clear they love what they do. I've been a customer for almost two years now and have always received the best rates. Thank you for conducting such a respectable business that truly caters to your customers and makes them feel like a top priority.
Lindsay N.
Dec 28, 2016
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If I could give negative stars I would. I have had 2 issues with my insurance and home owners, Terry for being a business man is completely unprofessional and disrespectful, he has ZERO customer service skills treats you as if you should know everything about the insurance world. Keep looking if you want good customer service. Try Allstate they were great and very helpful.
Aaron K.
Dec 28, 2016
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I've been a customer for just over a year, and am extremely happy I made the switch. You know what most insurance companies don't have? A personal touch. The staff at A. D. Dern have that personal touch, and so much more. They are friendly, knowledgeable, and eager to help.
And you know what I really love? There's no robot that picks up the phone when you call, just one of their excellent agents. You just can't find this kind of service in the insurance industry these days, and I am so impressed that they can deliver it.
And you know what I really love? There's no robot that picks up the phone when you call, just one of their excellent agents. You just can't find this kind of service in the insurance industry these days, and I am so impressed that they can deliver it.
T. F.
Nov 06, 2016
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Liz is great, but Terry is not a favorite of mine. He lacked professionalism in our encounters. I am not blameless in the issue and that's why I've opted to give a second star. When the owner of a company calls and leaves you a 3 minute voicemail reprimanding you and telling you how to run your business it speaks that it is time to go elsewhere. I did look elsewhere and within an hour found matching coverage saving hundreds annually.
Robin R.
Sep 27, 2016
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Christina M.
Oct 22, 2015
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My family has been doing business with A.D. Dern insurance for the longest time! The agent is Terry Tigh and he is probably one of the nicest agents I've talked too! He's very honest and was always in my best interest on getting the best quotes for me for my home and car insurance. If you need an insurance then this is the guy you need to see!! Very professional in every way.
Adam H.
Sep 24, 2015
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