Donna Farrow & Company has been exceeding clients' expectations for over 25 years. We specialize in property management, exit strategies, commercial leasing, residential rentals, property maintenance, and real estate consulting in St. Joseph. Real Estate investments require full-time attention and we at Donna Farrow & Company are dedicated to providing comprehensive care needed to maximize your return on investment.
Our management services are structured to increase client equity for long term investments and minimize costs. Our service offerings include property management, commercial leasing, residential rentals, property maintenance and real estate consulting. Our proactive approach maximizes tenant satisfaction and reduces your tenant turnover rate.
Our management services are structured to increase client equity for long term investments and minimize costs. Our service offerings include property management, commercial leasing, residential rentals, property maintenance and real estate consulting. Our proactive approach maximizes tenant satisfaction and reduces your tenant turnover rate.
Services
Our company specializes in managing Real Estate Assets - Shopping Centers, Commercial Office Buildings, Retail Strip Centers, Apartment Buildings, Multi and Single Family Houses. Investments require full-time attention and our staff has the expertise and time to give the attention they deserve. DONNA FARROW & COMPANY strives to maximize rents and control expenses to achieve the highest possible return on your investments.
Most investors and agents believe that a property management company simply collects rent and schedules repair calls. Donna Farrow & Company always does much more. Maintain a separate account for the tenant security deposit as required by the Missouri Real Estate Commission (MREC). Keep up with state and federal regulations to maintain compliance and keep up to date forms.
We want to determine if the resident is taking care of the property. If they are not taking care of the property we will send the tenant a lease violation notice, and if not corrected we will not send them a lease renewal. It allows us to determine if there are any maintenance issues that can be taken care of.
Hiring the right management company is extremely important. In most cases your investment property is the single biggest investment you have made in your entire lifetime. The wrong management company can cost you thousands of dollars by putting in the wrong tenant or by not hiring the right maintenance technicians and vendors.
Donna Farrow & Company is a full-service property management company that specializes in Commercial & Residential Property Management. We were built with our investors in mind. We can step in and help you with your problem tenant. Real estate is a great way to build wealth for your family. Do NOT let a tenant put such a bad taste in your mouth that you want to give up on your dreams.
Reviews (16)
Stephen Karr
Sep 26, 2021
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Worst place to rent a home in the St. Joe area by far! Maybe the worst ran company in the town. I would advise people to pay more to use another company in town. They like to reply to people leaving negative reviews instead or working to run a better business. There is a reason they have way more 1 star reviews then any other. Awful service and awful people who run this business. They also sent a bill after we moved out charging me for things that were wrong with the house when we moved in! Terrible company would give negative rating if I could! Don’t use this company and save urself A LOT of
Cindy Weeks
Sep 01, 2021
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Mike K.
Nov 16, 2020
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Of course all these reviews are going to be bad because they are from tenants. Property management companies are not there to serve tenants, their customers are property owners.
I am also a tenant, and I have had experience with quite a few property management companies over the years (not in St. Joseph though). None of them are good if you are the tenant. But I must say that Donna Farrow is on the low end in terms of professionalism. They didn't show up on time to show me properties. They said they would call before coming in to do the property inspection, but they didn't (I was getting
I am also a tenant, and I have had experience with quite a few property management companies over the years (not in St. Joseph though). None of them are good if you are the tenant. But I must say that Donna Farrow is on the low end in terms of professionalism. They didn't show up on time to show me properties. They said they would call before coming in to do the property inspection, but they didn't (I was getting
Dayton Gwinn
Jul 27, 2020
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Becky Schonemann
Dec 12, 2019
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Took over a building one week after I signed a lease with Berkshire Hathaway the predecessor. The whole lease and rental was mediated through Interserv and Danielle Brown. The day I moved in I got a key to the apt but not the front door and got locked out after walking back from Second Harvest with groceries. Wouldn't have gotten in except for a nice cleaning lady there. Never signed a new lease but DFC posted papers all over the building and had all the residents fill out new rental paperwork when they took over (don't know why that was necessary if ownership didn't change) and it was not a lease
Moises Rodriguez
Nov 20, 2019
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I live out of state and have a property I been wanting Donna and Farrow to help me out with when it comes to finding tenants. I fly down to show one of the leasing agents from Donna and Farrow the unit I want to Rent out and she says due to the area and size of the unit it will have no problem renting out. All she needs from me is the key from the unit to get in and out of the unit and my email so she can have a lease agreement sent to me the following week. We exchanged information and I had someone drop off a key in a envelope with my information to their office and also provided a tag with the
Ashley M.
Feb 22, 2019
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I would give negative stars if I could. Told us straight to our faces that they wouldn't waste our money on background checks if they weren't for 100% sure we would get the place...ran them anyway and came up with bogus excuses as to why 'the owner' decided not to rent to us. Never again. No wonder they have a 1 Star rating. What a joke of a company.
Destinee Sheffer
Dec 23, 2018
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Moved out of an apartment that was managed by these people. Still have not recieved my deposit- there was no damage to the apartment and I was a perfect tenant. If there was an emergency (like my a pipe burst in my ceiling multiple times), they would wait over 12 hours to send anyone out. So my floor would be soaked and the ceiling damaged. Also my heat stopped working and they took 2 days to fix it in the dead of winter (it was a basement apartment and dropped to the low 60s). My rent was early 95% of the time and on time the other 5%. They have 30 days to get me the money, they tried to tell
McKayla Clayton
Dec 12, 2018
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Overall my experience was good. I called them three times before I got a response, so don't be afraid to be persistent! I worked with Leah for most of it, and she was very nice and helpful. Ben helped with my move in and was also very nice.
One thing that everyone needs to know that I was not informed of from the beginning (purely a mistake) they will not accept checks, MONEY ORDERS are their form payment (maybe cash, not sure). So make sure you ask how much you need to bring to the table if they do not tell already tell you.
One thing that everyone needs to know that I was not informed of from the beginning (purely a mistake) they will not accept checks, MONEY ORDERS are their form payment (maybe cash, not sure). So make sure you ask how much you need to bring to the table if they do not tell already tell you.
Jordan Gabauer
Nov 09, 2018
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I had the most unorganized, unprofessional experience I have ever had with his company. My boyfriend and I plan to move to St Joseph the beginning of June or later, and naturally tried to use Donna Farrow company since it seems they’re the only leasing company in town. We found a property we loved, so I tried to email the email address on the website to get more information. I got no response a couple days later, so I called and left my information with the office. Again, I got no response for a couple days. I then found the Donna farrow Facebook page and messaged it inquiring about the property
Pat Jackson
Sep 04, 2018
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For those reading, I'm the owner of rental properties, not a renter. Having read a lot of property management reviews, I realize the majority come from jaded tenants.
From my standpoint, I must say the crew at Donna Farrow are a pleasure to work. Easy level of communication, good handyman work, clear explanations of each step, friendly, and overall an enjoyable bunch of people to work and interact with. I would high recommend the Donna Farrow company to manage your rental properties.
From my standpoint, I must say the crew at Donna Farrow are a pleasure to work. Easy level of communication, good handyman work, clear explanations of each step, friendly, and overall an enjoyable bunch of people to work and interact with. I would high recommend the Donna Farrow company to manage your rental properties.
Eric S.
Jun 29, 2017
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P. Miller
Jun 17, 2017
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Contacted Donna Farrow from out of town about renting a house. When I was told that they didn't have any for the description I was looking for I asked them if they could give me a name of other rental property management companies so that I could contact them for help. Ashley was very rude and said we can't help you with this because it's a conflict of interest. I told her you didn't have any rental property that matched my criteria and I just needed some help because I live out of town. She was very rude when all I wanted was a little help finding a house for my son who will be attending Missouri
Mad W.
May 24, 2017
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Mark D.
Aug 10, 2016
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I am a property owner that had Donna Farrow manage my property for about 2 months. I own several apartments. All the apartments are newly remodeled and were fairly easy for me to rent. I don't think they even showed the apartments one time. I was told they cleaned an apartment after a tenant moved out and it was never cleaned. I was charged for this until i inspected it myself. I had a tenant that was a current tenant that said she was glad i was not using them any more. They were rude to them and she said she was ready to move out until she found out i was going to manage it on my own
Tiffany R.
Mar 23, 2016
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Beware! Do not rent from these people. They will not fix anything. They will do everything in your power to not give you back your deposit. Paid 500 for Stanley Steamer to clean carpets and they tried to say Stanley didnt do a good job. They will charge you for cleaning even if you left the place spotless. They will find anything to keep your deposit. I have never not gotten 100% of my deposits back until these scam artist. Beware, if they show you a house and then bait and switch you, dont fall for it.
I was never late once on yet, ever.
Terrible customer service, I should have known from first
I was never late once on yet, ever.
Terrible customer service, I should have known from first