Executive Appliance Services

Promptly showed up and fixed our oven hood. Very professional. Let us know when they would be coming. Courteous service.

Would give negative stars to both Executive Appliance Services *and* Viking Professional appliances if I could.

We moved into a house in San Diego last September with 5 year old Viking Professional appliances. The oven on the range did not work at all. Technician came out. Spent less than 5 minutes. Decided it couldn't be fixed without ordering an expensive part. That part took months to come in. He came out, installed expensive part. Didn't fix the problem. Ordered another expensive part. More than 4 months later, oven is working but range top gas on a couple burners unusable (more

Ryan from Executive Appliance fixed our Viking dishwasher today. He diagnosed the problem and fixed it immediately. While he was here, I mentioned that I was having problems with my oven range as well. It was still under warranty, but Viking required a serial number to activate the warranty. Both Viking and Pacific Sales (where I purchased the oven) told me to look for the serial number on the oven door. When I told them it wasn't there, Pacific Sales said the only other place it could be was behind the oven, which made it difficult since it is a built in oven. When he heard this, Ryan

A technician arrived Friday, December 19. We had told the company that my Viking double ovens didn't seem to be getting to the correct temperature, and taking a long time to get near the appropriate temperature.

The tech said your ovens aren't warming up correctly? We said correct. He took pictures inside the oven of the serial/model number and he left!!!! He wasn't in our house 5 minutes. He NEVER TURNED ON THE OVEN to test it. He said the office would call us with the price of new thermostats.

The more I thought about it, I figured this made no sense. How can you troubleshoot

Executive came to fix our Viking dishwasher and we haven't had problems with it since. The tech was professional, on time and practiced Covid safety guidelines. Highly recommend this business.

If I could give zero stars I would. The team at executive appliance has been unable to repair an appliance I purchased -'d had them working on for over 2 months now. And instead they have only made things worse. Every time I call all I get is the operators and they cannot help. When I try to speak with a supervisor I get voicemails and no call backs. The fact that a company like this is able to stay in business is beyond me. Only reason I am still using them is because the appliance I purchased has to be serviced by them for any warranty issues. You can bet that I will be reaching out the

VIKING oven would not heat/broil. Called Executive and they sent Ryan McDonald to fix. Diagnosed problem and ordered part. Took Ryan less than 5 min. to install part when it arrived. Been living in Fountain Valley for 40 yrs, and never had a better experience on an appliance repair. Outstanding service from home office to their techs! Thanks Ryan!

I was very pleased with the service technician Rafael!
He was very thorough and explained everything to me
regarding my Dacor oven. My past experience with a
different company was not good, so thank you for restoring
my faith!

We have an 18 year old viking dual oven and neither oven was working. After having 2 previous repairmen attempt to fix it and fail, I was Thrilled that Joe from EAS was able to repair them. He quickly assessed the issue, he had ignitors on his truck, I needed 3, he replaced them and cleaned up, he was efficient and professional from the start! And the billing was fair, actually far less than I was quoted from previous repairmen. I highly recommend Joe at EAS!

The absolute worst customer service. We have a brand new Viking 7 series that was installed less than a week ago. Has not been working properly since. They sent someone to come look at it this morning. Their tech came and looked at it for less than 20 minutes. Hardly looked at the oven. Then left. When or chef arrived today to cook lunch for our 20 guests the oven was again not working. It was set to 550 degrees for over an hour. I called back multiple times trying to seleciaget someone out here to fix it. Selecia who answered the call laughed at me on the phone when I asked to have someone come

Excellent service call today! Ryan McDonald diagnosed and fixed our Viking oven quickly and efficiently and without ordering expensive parts! I really appreciate the professional service. Worth it!!!

We moved into a home with all Viking Appliances. Nice....until something goes wrong.... Looking through the Yelp reviews of companies that Viking recommended for repair, Executive Appliance Services, looked like the best of the bunch. Being that I needed an outdoor kegerator looked at, it took a few days before they could schedule someone to come out, as it's a specialty product. But hey, if you can't survive a few days without cold beer, then the problem is yours.... Sure enough their technician Rafael was on time and very friendly. Turned out that he had serviced the Viking appliances