Guillermo Ordenana-State Farm
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Guillermo Ordenana-State Farm
Hi All! Welcome to the Kathy Scott State Farm office located in Jacksonville! Our State Farm team is excited to meet you and fulfill your insurance needs. Whether you are looking for Automobile Insurance, Homeowners Insurance, Renters Insurance, Flood Insurance, or any State Farm Insurance product, we would be happy to find the right coverage for you so you can prepare for the unexpected.

We also focus on Life Insurance planning for you and your family! Additionally, we enjoy helping with relocations and out of state transfers to Northern Florida. Whether you are in Duval County or any of the surrounding counties like Nassau, St. Johns, or Clay, we would be happy to help. As a second-generation State Farm Agent, I enjoy helping people like my mother &multiple family members did back in 1980!
Reviews (26)
Uh Mean Enhle MakhaYe
Uh Mean Enhle MakhaYe
Jan 11, 2022
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I Just wanted to say a big thank you to Mrs Cathy Frederick, she's genuine kindness and bluntness at times when I needed to face reality are what made me progress. I invested $5000 and got $46,700 in a week. I only wish I had known about you earlier from the first moment I decided to trade. Nevertheless, I am grateful! contact her via Email: cathyfrederick867@gmail.com WhatsApp:+1 (321) 300-6179
Jeremy McGee
Jeremy McGee
Dec 25, 2021
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Positive: Professionalism, Quality, Responsiveness
Excellent service, helped me get a new vehicle on insurance really fast. Really helped me through the process and helped me understand things I didn’t in the beginning.
Msalex
Msalex
Dec 16, 2021
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I have been doing business with this office for years but my last few encounters have led me to no longer want to do business with them at all. When I initially started working with Kathy my experience was great. However, I have been assigned to numerous agents over the years, and the quality of service has gone down dramatically. In particular, Sal is the most incompetent individual I have EVER encountered at this office. He does not listen and does not read or follow through in a timely manner with customer inquiries or request. Once I called he made it appear as though he had been working on
Emma Weigel
Emma Weigel
Dec 15, 2021
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Positive: Professionalism
Bill was extremely helpful and personable when I called into State Farm. He helped me make the appropriate adjustments to my plan and left me very satisfied with my experience.
Gina Lavatai
Gina Lavatai
Dec 14, 2021
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Positive: Professionalism, Responsiveness
Katie is awesome! I am moving into a new place and called and within the hour had my renters insurance setup and the documents needed to sign the lease. You can't go wrong with Kathy Scott's agency, everyone there is professional and have such positive and inviting attitudes!
Lisa Flemming
Lisa Flemming
Nov 22, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
I have been with this agent for nearly 2 years and they always take great personal care of my insurance needs. Katie took care of my new auto and second insured addition today and she was the best and most personable employee I’ve worked with at this office so far.
Ibrahim Mompoli
Ibrahim Mompoli
Oct 31, 2021
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I have never bien toutes as an unwanted client i ciné in without an apparemment the person that was trying to help me was Nice the agent on the phone actes like i was à bother i an the client and she should appreiaate my business client sjould come first. I am leqving her office and telling everyone to do the samedi starting-blocks with my family
HolmesOn
HolmesOn
Aug 28, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
Katie Barraco is the best, she was able to get us better rates for our car insurance . She is always very nice, professional and extremely helpful. Thank you Katie and Kathy Scott State Farm.
Thi Nguyen
Thi Nguyen
Aug 26, 2021
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Ms. Katie was very friendly and professional. She was able to provide and further explain what I’m getting myself into and if there’s an alternative, she’d tell me honestly. She also helped me out at very early hours of the day until everything’s figured out. Without her I would’ve just gone with which ever is available with little to no knowledge.
Folk Is People
Folk Is People
Jun 28, 2021
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I had a wonderful experience working with Katie. She was knowledgeable, thorough and friendly! She was able to answer my questions in great detail and was very responsive to my inquiries. It was by far the best insurance buying experience I’ve had! Switching to State Farm is saving me over $400 a year and I’m receiving more coverage. I highly recommend making the switch and working with Katie!!
Victoria Furukawa
Victoria Furukawa
Jun 02, 2021
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We called to switch over renters insurance and had the pleasure of speaking with Katie. She is delightful!!! She went out of her way to check what else we could be saving money on and has helped me save more money than I thought possible on my car insurance. Usually when I call places to get quotes they try to get me to spend the most money but Katie really took her time to figure out what was going to work best for me and fit within my budget. She understood I needed a little bit of time to think about it and make sure I was making the right decision and I am so glad I decided to switch! The process
Lisa Dodson Nelson
Lisa Dodson Nelson
Apr 30, 2021
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I have been with Kathy for many years. She runs an outstanding office. Recently, my teenager purchased a vehicle and Katie, who works for/with Kathy helped us through selection process by insurance costs etc. she completed the cycle after the purchase by sending a declarations page to the financial institution for us. Always helpful, caring and friendly. It makes them my undeniable choice for insurance!
Autumn Kennedy
Autumn Kennedy
Apr 19, 2021
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Katie is amazing. Always super helpful and is the only reason I switched to State Farm. Super friendly and always will go above and beyond to help. If you’re thinking of switching to State Farm, do it!
Alex Helwer
Alex Helwer
Apr 19, 2021
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Katie is a well seasoned and knowledgeable agent who can help with any and all claims. Would recommend to any and all.
Shayla Emran Bajalia
Shayla Emran Bajalia
Apr 14, 2021
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Highly recommended! Bill Boyd is an excellent agent. I highly recommend calling him at Kathy Scott’s State Farm Insurance office. He is knowledgeable, kind, patient, and happy to help his customers! He is also very friendly and truly cares about people.
Kete Lanty
Kete Lanty
Mar 30, 2021
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I really enjoyed my experience with Katie! she was recommended by a friend and I would recommend her too!! I can't really speak on everyone else in this agents office. However, I'm sure if they have the same knowledge as Katie you couldn't go wrong with this agents office. hope this review helps .
Debra B.
Debra B.
Dec 28, 2020
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The agent, Salvador Paramore called me back regarding a homeowners quote. Apparently my message had not been forwarded to him. I was able to get my questions answered regarding my upcoming move. Thank you Sal.
Jack L.
Jack L.
Nov 05, 2020
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I asked for my policies to be moved from this office to the State Farm office of Margie Williams and it took three weeks of communication only to end up with me doing it by myself. I spoke with Kathy directly and she said that she could move them. She couldn't. I spoke to a representative named William, and he said word-for-word "Aren't you able to do it online?" I don't know what made him think that I knew more about State Farm than he did but if I had known I could've done it myself online I would've done it that way immediately. Oh, also Kathy tried to get
Jessica Schaeffer
Jessica Schaeffer
Apr 15, 2020
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Kathy is easily one of the best agents I have worked with! Her firm was very understanding when I suspected that I was being scammed and helped me through that scary experience for me. She has been very supportive and helpful with all the adventures I have had going through in my military service! :) 10/10. I would definitely recommend Kathy Scott State Farm.
Amanda G.
Amanda G.
Apr 09, 2020
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I've been insured with Kathy Scott's office for quite some years now. Over the years, the communication has lacked. The customer service needs help. It takes them forever to make a change. Multiple calls on my end trying to get them to help or they "forgot". I've finally decided to change agencies.
Sean Perron
Sean Perron
Apr 07, 2020
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Joshua Bond from the Kathy Scott team has been so helpful to us and our family! We are grateful for his care and diligence. He doesn't pressure you, but is thoughtful and careful in his work.
Stephanie M.
Stephanie M.
Oct 21, 2019
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Kathy's office has always gone above and beyond! I am often shaken back from their kindness. They also support our schools by being a Business Partner.
Jesse L.
Jesse L.
Jan 10, 2018
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This was the worst experiences I have ever had with any insurance agency ever! I am already an existing State Farm member and I thought it would be easy to get a quote from them...I was very, very wrong. My only request was to get a quote for insurance. 4 days later and talking with 4 different agents at Kathy Scott's office. Many calls to office that were met by voice mail in the middle of the working day. Many broken promises. When they promised yesterday they would get this taken care of after 3 days of putting me off they called back and said they need more information and then they called
Turner M.
Turner M.
Mar 19, 2017
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I bought a health policy from this office when I lived in Jax back in '03. To the agent, I made it clear that I sought the most basic plan available.

Afterward, I discovered that State Farm offered a less costly, more barebones policy. I soon asked Ms. Scott why her agent did not offer this option. Her response was rapid, wordy, and did not address the question.

Upgrading a sale without a client's knowledge and acceptance - I call that thievery
Chris M.
Chris M.
Oct 10, 2016
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Kathy Scott's State Farm office, with whom I had done business for 14 years, screwed something up when I increased my renter's insurance policy with them last March - suddenly, payments which had gone through without incident (and without my notice, because automatic payment is what they want you to do) suddenly stopped being processed in June and my policy lapsed. After falling off as a customer since July of 2002, you'd think you'd get a call, right? An email? Some contact from your long time agent, right? Nope. I didn't discover that my policy had lapsed until I went
Tanya J.
Tanya J.
Mar 05, 2016
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I switched from progressive to State Farm and was so happy with my choice and wish I would have done it sooner. I had an awesome experience that was personalized and I always felt well cared for. My whole Jax family uses them as well.