With a mission to enhance the lives of others through indoor comfort, Pyramid Heating & Cooling is Portland's top choice for high-quality heating, air conditioning, and air quality solutions. Our technicians are experts in the field, handing virtually any system makes and models and treating all customers with the care and integrity they deserve.
We are also dedicated to building strong relationships with every person we work with, from our employees to our vendors and customers, through trust, respect, quality, and old-fashioned values. Our Portland and Bend HVAC team is driven to provide extraordinary experiences and create life-improving indoor environments.
We are also dedicated to building strong relationships with every person we work with, from our employees to our vendors and customers, through trust, respect, quality, and old-fashioned values. Our Portland and Bend HVAC team is driven to provide extraordinary experiences and create life-improving indoor environments.
Services
Dear Valued Vendors and Customers, we are experiencing higher than normal call volume and email inquiries due to the spike in temperatures. We are doing out best to answer every call, email and text. If you have not heard back from us, know that we are doing our best to catch up. We appreciate your loyal business and thank you for choosing Pyramid Heating and Cooling.
With over 15 years of industry experience, Pyramid Heating & Cooling is aware that complete home comfort does not start and end with your climate-controlled systems. While heating and cooling play a significant role in keeping you and your family comfortable, other factors such as indoor air quality and your thermostat, are also crucial.
At Pyramid Heating & Cooling, we believe in investing in our employees and supporting our team. Our business is one that's built on integrity-and this extends to everything we do. Our goal is to provide the highest level of service to our customers, and we believe this starts with our own team. We take care of our employees so that they, in turn, can take care of our customers.
Pyramid's knowledgeable Comfort Consultants will happily explain our finance options in detail and guide you through the process. Consolidated Community Credit Union (CCCU) proudly offers some of the lowest interest rates in the industry and has 3 branches in the heart of Portland, OR. CCCU offers a variety of terms to fit your needs, including a 12-month no interest, deferred payment program.
Experience your best comfort today. Our expert technicians are ready to tackle any of your heating, cooling, and air quality issues. We not only provide the highest level of service, repair, and installation, but we also offer the best HVAC systems and products on the market.
With over 15 years of experience in the industry, our company knows what it takes to deliver complete comfort and satisfaction to both our residential and commercial customers.Get started with a free estimate today. Emergency heating and air conditioning in Portland, Bend, and the surrounding areas are also available.
With over 15 years of experience in the industry, our company knows what it takes to deliver complete comfort and satisfaction to both our residential and commercial customers.Get started with a free estimate today. Emergency heating and air conditioning in Portland, Bend, and the surrounding areas are also available.
Reviews (16)
Judy Arnold
Dec 09, 2021
Report
Pyramid installed my system 5 years ago and maintains it with semi-annual inspections. I have total confidence in their care! Deon was here recently, and was efficient and personable as always. I learn new things from him every time he comes. He’s so knowledgeable and experienced. Has that old-fashioned sense of service! I’d request him every time!
Lake Oswegian Z.
Nov 12, 2021
Report
I am updating my review, following a city inspector performing a final inspection on the installation. The inspector was unable to approve.
The inspector listened on speakerphone to my call to the company, which went to an answering service where I had to repeat information multiple times. The inspector called the call "painful."
The inspector listened on speakerphone to my call to the company, which went to an answering service where I had to repeat information multiple times. The inspector called the call "painful."
Sherry Lynn
Sep 16, 2021
Report
Joan Reeder
Jul 14, 2021
Report
Talia S.
Jun 22, 2021
Report
I cannot believe how terrible Pyramid has been to me. First, they leave a huge scratch on my wood floor and refuse to even respond to me about it. Second, the cooling system is making a horrendously loud noise and they delayed weeks in sending anyone out, he came at the wrong time, and now he's telling me there's nothing wrong with it. I keep sending them videos showing them how loud it is (we literally can't concentrate or talk when it is on) with no response. I absolutely do NOT recommend this company and hope we can come to a resolution of this matter soon given the severe heat
Margaret Chapman
Jun 07, 2021
Report
M. C.
May 17, 2021
Report
Customer service is everything. My circumstance will test how well Pyramid will respond to an issue that they caused and haven't yet remedied. Pyramid didn't install an air purifier system when we paid for it over a year ago.
I didn't know it hadn't been installed until a year later during the one-year maintenance check. Installation is this week.
As of now, I had to push Pyramid to discuss compensation for holding onto our money for over a year. When I ask staff about compensation so we can work out a remedy, I'm told that they will need to talk to the sales/business
I didn't know it hadn't been installed until a year later during the one-year maintenance check. Installation is this week.
As of now, I had to push Pyramid to discuss compensation for holding onto our money for over a year. When I ask staff about compensation so we can work out a remedy, I'm told that they will need to talk to the sales/business
Lisa S.
Mar 24, 2021
Report
Franziska R.
Mar 09, 2021
Report
Pyramid Heating & Cooling went above and beyond to assist us with our old and outdated heating furnace. They have been extremely prompt, responsive and professional in all of our dealings. It is plainly evident they are a high integrity company firmly rooted in a core value of customer service, and the exemplary service we've received is testament to that. Everyone we've dealt with--from the technician who did the diagnosis, to the technician who came out to price out an estimate for replacement, and all of the front desk staff who helped coordinate those requests--has been very attentive
Eric G.
Dec 30, 2020
Report
Joyce Sprague
Nov 06, 2020
Report
Diane Hermansen
Oct 07, 2020
Report
Corey K.
Aug 26, 2020
Report
Pyramid Heating Cooling front office lacks professionalism and communication skills with their clients.
I called to reschedule and make a payment with the representative but they where to busy at the time and asked to call back, which never happens. I called back and the same thing happens again. After being polite the first two times it took an unfriendly conversation to get a reschedule and payment for the first trip completed.
After the first trip to unhook a vent that took thirty minutes and $109 it took ten minutes and a $170 to reconnect due to a return trip fee that was never communicated
I called to reschedule and make a payment with the representative but they where to busy at the time and asked to call back, which never happens. I called back and the same thing happens again. After being polite the first two times it took an unfriendly conversation to get a reschedule and payment for the first trip completed.
After the first trip to unhook a vent that took thirty minutes and $109 it took ten minutes and a $170 to reconnect due to a return trip fee that was never communicated
John Vezmar
Aug 12, 2020
Report
Keith arrived on time. He checked the heating and cooling system to assure us it was working properly and efficiently. We strongly recommend Pyramid Heating & Cooling. Without a doubt, they are the best, most reliable and honest heating and cooling specialists in the Portland metro area. Thank you, Pyramid.
Joe C.
May 04, 2020
Report
This is the second time I have had Pyramid Heating and Cooling come out and Dion the technician was very professional and did a great job in servicing our furnace and air conditioner. I asked him a few questions about the furnace and he was a wealth of information, the man definitely knows his business. I couldn't ask for anything more and am very happy with their service.
Amani G.
Dec 20, 2019
Report
Levi and Shawn and the rest of there crew did I great job and brought our homes lungs anew! Worth the cost and very professional we were able to replace both our ac and heating units and move the ac condenser off the patio to the side of our house in 2 days! They even made the condensation valve drain into our laundry sink instead of attempting to damage our foundation underneath the house!
