Tri-City Appliance Service is a family owned business operating in Arizona for over 35 years within the Phoenix Metropolitan Area. As a Sub-Zero and Wolf Factory Certified Service provider and Premier Partner, you know you'll get worry-free service at fair, competitive rates. Our handpicked professional technicians are screened rigorously and meticulously trained by Sub-Zero and Wolf.
Our demanding performance standards cover product maintenance, diagnostics, repair, and customer relations. And includes our commitment to providing white-glove service while in your home. Our preventative maintenance centers around Sub-Zero's twice-yearly condenser cleaning recommendation.
Our demanding performance standards cover product maintenance, diagnostics, repair, and customer relations. And includes our commitment to providing white-glove service while in your home. Our preventative maintenance centers around Sub-Zero's twice-yearly condenser cleaning recommendation.
Services
Service and Cleaning your Sub-Zero, Wolf, Asko, and Cove appliances are a big part of keeping them working correctly. Have a Factory Certified technician come to your home with genuine parts to keep your unit in tip-top shape with the best service experience possible. Send us your service request and our scheduling department will contact you soon to confirm your service date.
We provide one-hour windows of when to expect our technicians. Depending on your preference, we'll send a text message or make a phone call to you at 6:00 PM, the day before your service call, to advise you of the window to expect our technician. For customers whom we know either an AM or PM appointment is necessary, we do our best to provide your service call within that time frame.
Reviews (17)
Kenny Doonan
Dec 30, 2021
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Linda Heiland
Dec 19, 2021
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Mary Sloane
Dec 03, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jason services our Kitchen Aid Refrigerator annually. Jason is always pleasant,fun and appropriate as well as doing a consistent job. We recommend Jason and Tri-Citiea Appliance to everyone who needs an appliance serviced.
Service: Refrigerator/freezer repair
Jason services our Kitchen Aid Refrigerator annually. Jason is always pleasant,fun and appropriate as well as doing a consistent job. We recommend Jason and Tri-Citiea Appliance to everyone who needs an appliance serviced.
Service: Refrigerator/freezer repair
Douglas L.
Nov 06, 2021
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I have used Tri-City twice to (try to) repair my ASKO dishwasher.
The first time, the technician could not assess my leakage issue which caused the drain pump to turn on occasionally, and he charged me $100 for the visit. OK.
I then determined that the problem was the inlet valve which intermittently failed to shut off completely, so my son-and-law replaced it last December, and the problem went away.
I then more recently discovered a leak problem, and the technician said that my drain hose had a leak, and he boasted that he had brought one based upon my complaint, but it was the wrong
The first time, the technician could not assess my leakage issue which caused the drain pump to turn on occasionally, and he charged me $100 for the visit. OK.
I then determined that the problem was the inlet valve which intermittently failed to shut off completely, so my son-and-law replaced it last December, and the problem went away.
I then more recently discovered a leak problem, and the technician said that my drain hose had a leak, and he boasted that he had brought one based upon my complaint, but it was the wrong
Autumn Gilchriest
Oct 31, 2021
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Dave, Matt, and Sean were a great team! Sean made sure to go over our Sub-Zero with a fine toothed comb and told us about our new-to-us fridge. We found the number to this company on the fridge and we are so happy that we did. Dave and Matt had the fridge put together in the blink of an eye and made sure to clean up their work area. We are so glad to have a go to company if we ever need to fix our Sub-Zero in the future!
Diane Theis
Oct 14, 2021
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I had an issue with my dishwasher, which luckiiy, was still under warranty. When I called Tri-City, the gal I spoke with was AWESOME! Everything close in was booked, but she did get me in a couple of days later, first appointment of the day with JOHN. I was excited that he would be coming as the last time I needed him, he was professional, polite and a teacher to boot. He explained the what and why of using the dishwasher. I shall be sad when my warranty expires, as Tri City is the BEST!
John A.
Oct 03, 2021
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We couldn't get an appointment for 2 weeks so we were without our oven for that time. When service guy arrived, he replaced some parts and the oven was repaired. Since oven is only 2 months old, cost was covered under warranty. Tri City is only company in the valley that services Wolf appliances so we had no choice but to wait the 2 weeks for service. With what we paid for our Wolf/Sub Zero appliances, I hope we won't need a service call anytime soon.
Lee White
Aug 26, 2021
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The service person was earlier than expected; he phoned to say he was running ahead of schedule and would it be possible to to come earlier. He did arrive at the agreed time and he was very courteous and explained what the problem had been and also secured the dishwasher with extra screws to prevent it from moving about. He did his job very well and I appreciate that.A five star experience 🌟.L. White
Albert Diekema
Aug 23, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The technician Rob Dalke came. He diagnosed the problem very quickly, obviously based on a thorough knowledge of the Sub-Zero fridge, and was able to repair it right away. The fridge is again working perfectly. I was impressed by the knowledgeable way he handled his job. Recommended!
Service: Refrigerator/freezer repair
The technician Rob Dalke came. He diagnosed the problem very quickly, obviously based on a thorough knowledge of the Sub-Zero fridge, and was able to repair it right away. The fridge is again working perfectly. I was impressed by the knowledgeable way he handled his job. Recommended!
Service: Refrigerator/freezer repair
Bariatric Eating
Aug 15, 2021
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I was VERY happy that my elderly Sub Zero freezer side could be repaired - it was much easier to deal with a bill of a few hundred versus one of few thousand or even more for a new unit. Service tech Jordan was proficient and nailed down that the issue was an electronics board, he had the part with him and was able to replace and test. I believe things went well because they specialize in Sub Zero and high end units. I HIGHLY recommend Tri City if your fridge or freezer is not chilling sufficiently - over a generic repair company. Tri City did right by me. Jordan was a nice guy, very knowledgeable
Meg S.
May 20, 2020
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Our refrigerator atopped cooling a couple weeks ago so we called out Tri-city Appliamce. the twchnician that ahowed up was less than friendly, and on top of the $115 service fee, they said just the parts to repair the cooling system would cost $2450, not including labor costs.
aside from that, the technician told us that the freezer cooling system was failing as well and that would be another $2450 in parts, plus labor costs.
so $5000 plus labor for a fix, and was all mentioned with a very smug, screw you, style attitude. The technician then said he could do a simple refrigerant recharge, but
aside from that, the technician told us that the freezer cooling system was failing as well and that would be another $2450 in parts, plus labor costs.
so $5000 plus labor for a fix, and was all mentioned with a very smug, screw you, style attitude. The technician then said he could do a simple refrigerant recharge, but
Ian W.
Jan 19, 2017
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Was considering purchasing a used Asko brand compact stackable washer dryer set. Had some specific service-related questions about these machines. Asko customer service referred me to Tri City Appliance because Tri City is my local Phoenix certified Asko service tech and Asko's customer service didn't have any relevant experience. Was told by the woman who answered Tri City's number that they are indeed Asko certified technicians. However, she said "There's no one here who knows about these machines and there's no one who could call you back that knows anything about
Jess B.
Nov 22, 2016
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I needed a part to fix my mother-in-laws refrigerator. The lights didn't work, and I had found the switch to turn on/off the lights was burnt out. I called and spoke to Gene at Tri-City and he was very helpful. It was two days before Thanksgiving, so there was no time to waste. Tri-City Appliance was very helpful. The parts needed were in stock, the staff was friendly and helpful. Thanks to Gene and Tri-City Appliance for your help.
Phoenix Mom M.
Aug 30, 2016
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Something should be done about the fact that Tri-City Appliance now apparently has a monopoly on repairing SubZero appliances in the Valley. They are completely inflexible on scheduling--will not give a time window in advance, want to call the day of and give a specific hour when they will show. It is inconvenient enough for those of us who work to block out a window during the day ahead of time; expecting us to have total availability for an entire day with no advance notice of a time frame is completely beyond the pale. My next call is to complain to SubZero and start calling around to find
Josh G.
Aug 12, 2014
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Pros: Prompt and professional service
Cons: A bit pricey
Tri City was able to quickly fix my rare/odd brand washing machine (Asko). The 2 techs were familiar with the machine, had the replacement part in their truck, and were done with the repair in about 45 minutes. It was a little bit pricey, but they were able to come out within two days, and they were reliable and prompt.
Cons: A bit pricey
Tri City was able to quickly fix my rare/odd brand washing machine (Asko). The 2 techs were familiar with the machine, had the replacement part in their truck, and were done with the repair in about 45 minutes. It was a little bit pricey, but they were able to come out within two days, and they were reliable and prompt.
Kimberly D.
Mar 26, 2014
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Teresa J.
Jul 17, 2013
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I have used this company several times since 2010 and they have been nothing but upstanding, prompt and completely professional. We have Sub Zero's and Wolf appliances and this company happens to be a certified repair specialist for them. When we went through a remodel in 2010 our electrician blew out some major fuses in our home which resulted in control panels and other parts being fried. Tri City came out and worked with the electrician to replace and or repair the appliances. They have come out several times since for annual maintenance and right now they are coming out to rebuild
