You'll be glad you did! With 46 years of experience in glass installation and replacement, Cascade Glass is Puget Sound's first choice for residential and commercial flat glass. Located in Seattle, we were among the first to make custom installed shower designs available directly to homeowners. We continue to excel in providing a wide variety of glass products and services to individuals and contractors alike.
Whether you need a quote for a job or just have questions, please feel free to call us any time. You can also request information online using our contact form, or stop by our office in person.
Whether you need a quote for a job or just have questions, please feel free to call us any time. You can also request information online using our contact form, or stop by our office in person.
Services
You'll be glad you did! Explore our new "How We Built This" feature documenting the craftsmanship of Cascade Glass. At Cascade Glass we always put quality first. We start with strong, high-quality glass and fixtures and follow through with timely, professional installation every time. Our services range from custom shower installation to specialty cut glass and window replacement.
You'll be glad you did! Explore our new "How We Built This" feature documenting the craftsmanship of Cascade Glass. Whether you're working on new construction, or renovating, we provide custom cut glass to fit your needs. Our customers come to us for all sizes and types of mirrors and cut glass, from wall to wall mirrors for gyms and restaurants, to shelves for medicine cabinets and bars.
Reviews (15)
Sarah Renee
Feb 28, 2021
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Update to 2021!! Look how beautiful she is again. Thank you!!!
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I have not been here but for the last seven years I have been in love with the vintage lighted sign above the entrance. Sad to see it is in much disrepair and does not light up anymore. Sometimes though I stroll by here and when the traffic isn't too bad I lift my ear to it and can still hear the mechanics rolling in a squeaky click for the light dance like clockwork, even though the light bulbs are all burned out.
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I have not been here but for the last seven years I have been in love with the vintage lighted sign above the entrance. Sad to see it is in much disrepair and does not light up anymore. Sometimes though I stroll by here and when the traffic isn't too bad I lift my ear to it and can still hear the mechanics rolling in a squeaky click for the light dance like clockwork, even though the light bulbs are all burned out.
Scott Paulsen
Oct 04, 2019
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Deborah J.
Feb 09, 2019
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I had a mixed experience with Cascade Glass but in the end they won me over....
In Fall 2017 they installed a shower glass door in my master bath (hired through my contractor, not me). The door looked absolutely beautiful, but once I started using it, I discovered that it only opened by pushing the door in, not out.
At the time, I tried calling Cascade Glass numerous times to ask what might be involved in having it fixed so that it opened properly. I never got a return call and eventually gave up and lived with the annoyance.
But recently it seemed that the doors had shifted and were danger
In Fall 2017 they installed a shower glass door in my master bath (hired through my contractor, not me). The door looked absolutely beautiful, but once I started using it, I discovered that it only opened by pushing the door in, not out.
At the time, I tried calling Cascade Glass numerous times to ask what might be involved in having it fixed so that it opened properly. I never got a return call and eventually gave up and lived with the annoyance.
But recently it seemed that the doors had shifted and were danger
Greg S.
Sep 30, 2018
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Worst. Customer. Service. EVER.
My guess is that any 3 star + reviews this business gets are fake or are from people who ordered something and got it with no problems. How a business treats it's customers when things go wrong is what truly matters, especially in a business of this nature where custom orders and construction timelines are involved.
The customer service i received was shockingly bad.
1. Placed an order for a glass shower door, was told it would take about two weeks.
2. Two weeks came and went. I called and left a message. No response. Called again the next day, still no
My guess is that any 3 star + reviews this business gets are fake or are from people who ordered something and got it with no problems. How a business treats it's customers when things go wrong is what truly matters, especially in a business of this nature where custom orders and construction timelines are involved.
The customer service i received was shockingly bad.
1. Placed an order for a glass shower door, was told it would take about two weeks.
2. Two weeks came and went. I called and left a message. No response. Called again the next day, still no
Sally Crew
Sep 27, 2018
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Pamela Anderson
Jul 10, 2018
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Erich R.
Oct 05, 2016
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As an architect, I've worked with Dennis + Rusty numerous times over the past 20 years or so. In my experience Cascade Glass is a good value, they are the first folks I call when it comes to shower glass. Their finished product and craftsmanship have always been great in spite of some tricky requirements and installations.
Kit Cudahy
Jun 24, 2016
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We thought they did good work, but discovered later they had mis-measured a shower panel. Rather than replace it they installed it incorrectly with a silicone, which soon failed. When contacted about their faulty work, they offered to fix it for $900. When we asked them to share some of the cost (for their mistake) they promptly announced they were no longer interested in working with us, not even for the $900. Dennis who answers the phone has terrible phone etiquette but does a great job of protecting the owner Brian and insulting customers.
Rick I.
Jan 12, 2015
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I had used Cascade Glass for many projects during a large remodel project and they did a good job installing several shower doors. A few years after that someone broke a large window in one of our bedrooms which I had Cascade Glass come out to repair.
They replaced the window and everything was fine until the window failed and the wood molding that the window sat in developed rot from improper installation. The rot was on the inside meaning the window was not properly sealed from the outside.
Cascade states their windows have a 10 year warranty and this window failed in approximately 8 years
They replaced the window and everything was fine until the window failed and the wood molding that the window sat in developed rot from improper installation. The rot was on the inside meaning the window was not properly sealed from the outside.
Cascade states their windows have a 10 year warranty and this window failed in approximately 8 years
Chris J.
Jun 27, 2014
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This company was the recomended repair company by our builder. When I called to get a quote to replace a chipped window they said they werent interested in the work because it was to far even though they previously replaced a window. On the previous repair the showed up unannounced on a day we had not scheduled an appt?
Jacob J.
Nov 28, 2013
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It took over 2 months to replace a small piece of glass (with 2 attempts due to their poor measurement) and they left the window in worse condition than before. Most of this 2 months, I thought they were never going to call back or replace the glass or refund my deposit due to their poor communication.
Kay K.
Jun 05, 2012
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Recommended by a friend.
They didn't come on the day we agreed, that I'd written on my deposit check, then came and the installer was very rude. They didn't bring everything they needed to do the job and had to order it and come back a week later.
I think there were at least ten phone calls required to get this small job accomplished.
They had the lowest bid but the customer service stunk. When I commented that the installer was rude he just made excuses.
My advice? Deal with someone else.
The product when it was installed was fine eventually but way too much back and forth
They didn't come on the day we agreed, that I'd written on my deposit check, then came and the installer was very rude. They didn't bring everything they needed to do the job and had to order it and come back a week later.
I think there were at least ten phone calls required to get this small job accomplished.
They had the lowest bid but the customer service stunk. When I commented that the installer was rude he just made excuses.
My advice? Deal with someone else.
The product when it was installed was fine eventually but way too much back and forth
Patrick M.
Oct 26, 2011
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We are thrilled with the frameless glass shower enclosure Cascade put in.
I would not hesitate to use them again.
We got an estimate within 2 or 3 days after calling them. They were polite, helpful and gave us an installation date as soon as we made a 50% down
payment.
Unfortunately, there was a problem with the glass they ordered so it couldn't be installed as scheduled. On the day the installation was scheduled, I had to call them to ask where they were. It would have been nice if they had told us about the problem before we had to call them.They were apologetic and rescheduled for the
I would not hesitate to use them again.
We got an estimate within 2 or 3 days after calling them. They were polite, helpful and gave us an installation date as soon as we made a 50% down
payment.
Unfortunately, there was a problem with the glass they ordered so it couldn't be installed as scheduled. On the day the installation was scheduled, I had to call them to ask where they were. It would have been nice if they had told us about the problem before we had to call them.They were apologetic and rescheduled for the
Ann P.
Jul 29, 2010
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I did not checked Yelp before I went to their store, my bad. Went to their store and while waiting to be attended to the person behind the counter (Denis) was on the phone being rude to what sounded like a customer. Then when he came to serve me had a dismissive tone. I said that this appeared to be a "bad day" for him and that I would rather leave. He changed his tune and was more helpful. However, when the ordered item arrived to be installed it was obviously wrong, even the installers agreed that it was horribly wrong and they took it away. Just received a call from them telling
Susan G.
Nov 22, 2009
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We are at the end of a bathroom remodel and ordered the glass shower enclosure from Cascade. After the initial contact, we had a firm bid return 2 days later, compared to 2 weeks and 10 days from the other two companies we contacted. Cascade had the best price and scheduled the job for the following week.
The work and finished product met our expectations in every way. The installers arrived on time, installed the enclosure and were neat and tidy with the cleanup. About a week after the install, there was a joint/seam that needed remedial work. We contacted Rusty and he sent someone out the
The work and finished product met our expectations in every way. The installers arrived on time, installed the enclosure and were neat and tidy with the cleanup. About a week after the install, there was a joint/seam that needed remedial work. We contacted Rusty and he sent someone out the
