Electric ensures that our customers' data is protected and that we're adhering to their privacy and compliance policies. We love that Electric supports all our devices, both Macs and PCs, providing us with a level of visibility into their status and health that was not available to us before. From response to resolution, our chat-based support puts the 'help' back in helpdesk.
We understand that your end users don't just need answers, they need answers on demand. That's why we guarantee that you'll hear back from one of our IT experts within 10 minutes every single time. With a team that manages network, application, and device-level security, breaches are a thing of the past.
We understand that your end users don't just need answers, they need answers on demand. That's why we guarantee that you'll hear back from one of our IT experts within 10 minutes every single time. With a team that manages network, application, and device-level security, breaches are a thing of the past.
Services
Electric, an IT solutions company, is redefining how organizations handle IT by exceeding the level of service that businesses have come to expect from all other aspects of their business and the technology that supports it. Our foundation is built on a culture of helping each other out, collaboration, and genuinely caring about one another and the work we do.
Industry expertise is paired with proprietary technology to create a secure, comprehensive, and intuitive IT solution. Electric supports your business at the network, application, and device levels. Unlike traditional solutions, Electric's support model features IT capabilities that are proactive, comprehensive, and customized to your needs.
Get answers to your IT Support issues with an initial response time of 10 minutes or less. We have a 100+ person team, ready and willing to help. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help.
Protect your distributed workforce with unified IT security at the device, application, and network levels. We truly believe your data should remain yours. That is why we pride ourselves in keeping it safe from the public, dark web, and even ourselves. Electric works with you to push security policies and configurations that adhere to industry best practices across your entire company.
Electric has partnered with best-in-market Mobile Device Management (MDM) software, Jamf for Macs & Kaseya for PCs, to automate processes that keep your devices healthy, secure, and up-to-date. Stay in the know about your device environment. Inside the Electric Platform (aka Turbine), you'll have a full inventory of all of your devices including the model, serial number, and OS version of each.
Reviews (10)
Carlos Alberto Cortez
Jan 10, 2022
Report
Colby West
Nov 04, 2021
Report
Peter Lentz
Sep 24, 2021
Report
Frankly, I was sold a completely false promise of a comprehensive IT solution for my business. The basic fact of the matter was that the teams assigned to our tickets were simply not knowledgeable and could not fix the issues the majority of the time. We were literally sent how-to links from google searches via the slack based communication platform of multiple occasions.
This service is cumbersome and if you have more than 1 device I highly recommend looking elsewhere.
Warning - they will attempt to lock you in to a long term contract please be sure to read the fine print. I would be shocked
This service is cumbersome and if you have more than 1 device I highly recommend looking elsewhere.
Warning - they will attempt to lock you in to a long term contract please be sure to read the fine print. I would be shocked
Art Groux
Jul 31, 2021
Report
Please read the entire review, the last paragraph is important!!
They scheduled a call for our company to discuss supporting our IT needs. This meeting was prescheduled, by them. At the time the meeting suppose to start they cancelled the meeting and said they could not support our industry. We purposely blocked off time from 3 employees schedule for this meeting and then it was cancelled with no advanced notice. I would be concerned on the level of attention shows to their normal work practices.
So after my frustration with this process they reached out not only apologize for any inconvenience
They scheduled a call for our company to discuss supporting our IT needs. This meeting was prescheduled, by them. At the time the meeting suppose to start they cancelled the meeting and said they could not support our industry. We purposely blocked off time from 3 employees schedule for this meeting and then it was cancelled with no advanced notice. I would be concerned on the level of attention shows to their normal work practices.
So after my frustration with this process they reached out not only apologize for any inconvenience
Stacey Dickinson
Jan 29, 2020
Report
Literally the worst experience I have EVER had with an IT company. Could not fix my issues for days. No updates. Kept claiming it was resolved. Expedited a product I needed AND IT DIDN'T DELIVER ON TIME AND THEN IT WAS THE WRONG PRODUCT ENTIRELY. Repeatedly bad experience. No accountability. Would steer anyone away from them. Absolutely horrendous.
Shirley Zhang
Dec 28, 2019
Report
Reese Ormand
Aug 12, 2019
Report
Stuart Kushner
Jan 22, 2019
Report
Lindsay Carro
Aug 17, 2017
Report
Jonathan Wasserstrum
Jun 21, 2017
Report
