I was very impressed with the customer service at Twin Bay Glass. They cut a custom mirror to fit an old frame. After installing it myself, a crack developed several days later. I brought it back in today to have the mirror replaced. They did so on the spot in just a few minutes. When I went to pay, they refused payment and asked that I would consider them in the future.
I will definitely be back and would highly recommend them! If you have a question or would like more info on our services, we would love to hear from you.
I will definitely be back and would highly recommend them! If you have a question or would like more info on our services, we would love to hear from you.
Services
For more than 30 years, Twin Bay Glass has been the place for residential, commercial, automotive, and custom glass work. With a reputation for taking care of customers by providing free estimates, cost-conscious pricing, faster turnaround times, and warrantying our work, you can rest assured that working with us will be a smooth process.
We cover a full spectrum of residential glass needs for replacements, updates, and new build/projects. And yes, we still give free estimates. European-style (or Euro) glass shower enclosures and doors are a classic frameless design with a high-end look. The modern style is open and clean with stylish hardware.
Tastes change in textured glass. At any given time, manufacturers may discontinue or run out of certain patterns of textured glass. This is a selection of just one manufacturer at a snapshot in time. These samples give a spectrum of the many glass textures available - but the exact texture may not be.
Our commercial glass experience spans clients in government, education, restaurants, retail, airports, and many other public buildings. Our work is seen at Traverse City's Copper Ridge professional development, Crystal Mountain Resort, Cherry Capital Airport, the Grand Traverse County Courthouse, and beyond.
Twin Bay Glass, Inc. is the only full-service glass center in northern Michigan, and that means we can handle almost any specialty glass needs: from custom shower doors and steam rooms to boats, buses, RVs, airplanes, heavy equipment, motorcycles, and any "out of the ordinary" glass application. Heavy equipment owners and operators: Twin Bay Glass, Inc. is the answer to your cracked, broken or missing glass.
Reviews (7)
Sabrina Jordan
May 27, 2021
Report
I am, unfortunately, a somewhat frequent customer because the original house windows keep shattering, about one every winter. Bonnie and the team at Twin Bay Glass have been phenomenal at replacing the glass, and none of the replacements have had a single issue. The cost is very reasonable. They also replaced the glass in my front door, which had a BB hole before I moved in. That was a HEAVY wood door, and they took care with the frame around the window when it was replaced. I also like that I could save money by bringing my windows and door in directly, instead of paying for the house call. Glad
Kyle Carpenter
Jul 18, 2020
Report
Had a small crack on my windshield on my month old 2020 truck. My insurance covered it, but the place they wanted me to get it done at was almost 2 weeks out for an appointment. My insurance gave me some partner shops, and Twin Bay was one of them. I called (and per the other 1 star review it does say please hold immediately, but that didn't bother me one bit since all other reviews were amazing) and they were able to get me in the next morning, less than 20 hours after I had called, that's amazing! The staff inside was very friendly, and I was out in less than 45 minutes. I definitely recommend
Aj Anderson
Sep 18, 2019
Report
William C.
Jan 27, 2016
Report
Dena W.
Dec 03, 2015
Report
Heidi Pina
Dec 25, 2013
Report
I was very impressed with the customer service at Twin Bay Glass. They cut a custom mirror to fit an old frame. After installing it myself, a crack developed several days later. I brought it back in today to have the mirror replaced. They did so on the spot in just a few minutes. When I went to pay, they refused payment and asked that I would consider them in the future. I will definitely be back and would highly recommend them!
William T.
Nov 13, 2013
Report
Worst company to deal with. We received a quote a month ago, and have been calling back ever since. The lady who answer the phones (Bonnie) is very nice. I actually feel bad for her. Nathan, their salesman, never calls back. And apparently he just piles the quotes in his office.
Ended up finding By The Bay Glass, it's apparently run by a former Twin Bay employee. MUCH better experience. He calls back right away, my windows are FINALLY on order after a month. Check Doug out if you don't want to be ignored.
Ended up finding By The Bay Glass, it's apparently run by a former Twin Bay employee. MUCH better experience. He calls back right away, my windows are FINALLY on order after a month. Check Doug out if you don't want to be ignored.
