At Gold Star Harley-Davidson, DEDICATION TO SERVICE for our COMMUNITY, our COUNTRY and our CUSTOMERS is our only mission. To honor that mission to service, along with our dealership name change (formerly known as Surdyke Harley-Davidson) in 2018, we are rolling out our new Gold Star Service and Gold Star Rewards programs.
Additionally, 10 percent of all profits at Gold Star Harley Davidson will be donated to the Cadet Thomas Surdyke Memorial Foundation. At Gold Star Harley-Davidson we're not just a proud Harley-Davidson dealership, we're also riders - so we know the freedom and adventure you'll find with the right motorcycle.
Additionally, 10 percent of all profits at Gold Star Harley Davidson will be donated to the Cadet Thomas Surdyke Memorial Foundation. At Gold Star Harley-Davidson we're not just a proud Harley-Davidson dealership, we're also riders - so we know the freedom and adventure you'll find with the right motorcycle.
Services
Advertised pricing excludes applicable taxes title and licensing, dealer set up, destination, reconditioning and are subject to change without notice. Pricing may exclude any added parts, accessories or installation unless otherwise noted. Sale prices include all applicable offers. Not all options listed available on pre-owned models.
At Gold Star Harley-Davidson, we are powersports enthusiasts, and there's nothing we enjoy more than helping our customers find the kind of fun and adventure that a quality motorcycle can bring. If you're considering financing your new Harley-Davidson, you're in good hands with our finance department.
Welcome to Gold Star Harley-Davidson's authorized part's and accessories department. Our team of experts are here for you. When you visit Gold Star Harley-Davidson it is our mission to make sure you are treated like family. Whether you a looking for a simple quart of oil or are looking to totally transform your ride into the bike of your dreams our team is here to help.
Our knowledgeable, friendly team is the best in the business at outfitting your apparel needs. Whether you're in the market for fashion apparel or looking for a safer, more comfortable ride, we have the products to get the job done! Our one-on-one customer service guarantees you'll be happy with the results.
Reviews (28)
Jeff Shimetz
Dec 20, 2021
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I ordered a few items from their e-commerce website. When the order arrived, I inspected it and noticed one part missing (to no fault of the dealership; it appears the missing part wasn't shipped from the factory). I sent an email to Gold Star explaining the problem. Within 24 hours, Bree responded to me and had the problem rectified. Gold Star has the best prices when it comes to accessorizing your bike. I will continue to order from them and skip the local dealer which says a lot since I live where HD is headquartered! "
Dale Lakes
Dec 02, 2021
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Ed Higginbotham
Oct 05, 2021
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Tryed to buy a transmission case via there e commerce department and was told they needed the old one before they could order it I was held hostage to there demand's canseled the order. Checked with another dealership no problem. They told me Harley Davidson did not requiring a case to be returned. Bike is 6 years old. I never had any issues with them before. Called Harley Davidson customer service no help either.
Cary Beni
Sep 13, 2021
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Becky Buchheit
Aug 23, 2021
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Kinda Short
Aug 19, 2021
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Sasha Rose
Jul 26, 2021
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They was really nice to us. Showed us around. Informed us of their services. When we came in the morning of to buy the bike they were polishing her up making her look super nice. Staff was over the top nice. Paperwork went smooth. What I loved was the big deal they did after the papers was signed. They called all the staff to the sales floor. Then they proceeded to have a small "party" of sorts. They let my better half ring a bell, they had sirens, lights, revved bikes, and just made a big deal about him buying his bike. Of course they took pictures as well.
Scott M.
Jul 24, 2021
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Big-C.
Apr 13, 2021
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Jerry Warren
Aug 28, 2020
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Johnathan P.
Aug 12, 2020
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I used Surdyke's website to order a helmet and it's been 3 weeks so I called in to asked what happen. The lady in the parts department told me that one helmet came in but it wasn't mine. She could not give me any proof on this but I believe that they had sold my helmet to a costumer inside they're dealership. She told me it would be at least another 3 weeks before they would get it in. I asked for a discount for this mishap but she told me that there would be no way that her or her manager could do that. I would stay away for their online store at all cost, they may sell your
Mike T.
Jul 09, 2020
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Needed 2 screws to fit an HD windshield to my V-Rod. Placed an order for a pack of 2 (per their website) on June 18 for shipment by July 1. Called July 7 when my order status was not updated. Their parts department said "we'll look for it, it might be in a pile of parts somewhere. It's just a few screws, it might have gotten lost so if we can't find it we'll just refund you." Waited for an e-mail update I was told would come. Never came. Called back on July 8: "I left myself a note to look for it, I haven't looked for it yet. I'll send you an e-mail
George R.
Jul 02, 2020
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Horrible outfit to deal with. Ordered parts on May 19,2020. Part of the order was shipped on May 29th and received in good order. Estimated shipping for the last part was updated to June 2, 2020. Contacted them a few days after the 2nd and was told it would ship mid-June. Contacted them again after the 15th and told it would ship at the end of June. Contacted them today, July 2nd, and was told indefinite back order. Status says warehouse. If it is in the warehouse, you can ship the part. No emails or calls about the back order. These folks do not know how to treat customers and shouldn
Mason H.
Jun 26, 2020
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What a disaster of an outfit. Placed an order on May 11 because like others negative reviews have stated, their website said it was in stock. Low and behold they did NOT actually have the item in stock. I get notified that it is on back order from Harley with an estimated ship date of 6/2/2020. On 5/16/2020 I get notified that the item is "Packed from HD" headed to them so they can ship it to me. A couple weeks go by and no updates, so I contact them only to be told that HD had NOT actually shipped it to them and they sent an email asking why. Here we are, weeks later, I once again
Tom H.
Jun 20, 2020
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Once again, I had to get on the online chat to find where my correct part was. It had still not been sent. After raising hell once again in chat, suddenly my part would be shipped the next day. Three months after I ordered, six weeks after i returned their mistake, I did finally get what I ordered, but what hell I had to go thru to get someone off their assess to do anything about it. NEVER AGAIN SURDYKE HARLEY. Your customer service online is atrocious. You've lost my business.
Larry H.
May 26, 2020
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Steve M.
May 24, 2020
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Ben P.
May 06, 2020
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Without going into a long drawn out ordeal. Make sure you don't need your parts in a hurry and if you do, don't ask them where or when they will ship. I did and got the answer, "in a couple of days". Really?!?! My item is enroute to me now. The estimated time of arrival puts it at 1 month and 1 day since I ordered it and I am not so sure it wouldn't of gotten shipped that quick if I hadn't hounded them literally every other day for the past two weeks. Will never do business with Surdyke again.
Beni I.
Mar 12, 2020
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Never buy again from these clowns. If you made a mistake and order the wrong product, might as well keep it. You'll never be able to return it. If you try to return the product, you'll add to your loses by getting stuck with the returned shipping cost. Also, when you order they don't tell you that they are out of stock, so you can wait weeks before your entire order gets ships. Bottom line, stay away. There are plenty of good merchants out there with pricing as good or better.
Mark S.
Dec 18, 2019
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John O.
Jul 12, 2019
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They know how to take care of their customers and extremely respectful and courteous. I don't know why people are leaving such poor reviews, must've had indigestion while scribing their bogus reviews. I purchased my FLTRU from a large area dealer and they always treated me and others I know as just another number. Gold Star treats customers as family and everyone in their store as well as shop are great to talk to. I'll never go to another dealer even though there's one 2 miles from my house. I respect them all, including Mr. Surdyke for the loss they incurred because of his
Joann B.
Apr 03, 2019
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I just came from their big "unveiling." New name. After that, I doubt I'll get my new bike from there. They had a good turnout, but they weren't set up for it. There are was food (for sale--high price), but no tables or chairs ANYWHERE for people to sit. The program took about 45 minutes, outside, in the heat. No water available and again, nowhere to sit. Then they let everyone into the "new" dealership and said to sign up for the new rewards program. We waited in line for 10 minutes before anyone showed up, and then they had nothing set up. Parts were on
Lance M.
Nov 14, 2018
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Horrible service and mislabeled merchandise (makes me wonder if the motor clothes they sell are authentic or not). I ordered a leather jacket in a Large, but they shipped me an Extra-Large (XL on the tag inside the jacket, but Large on the paper tag). I went through the process to return the jacket (no exchanges, they make you re-order for their mistake). I had to spend over $25 for shipping. I reached out to them multiple times requesting they reimburse me for the return shipping (again, since it was their fault), and nobody EVER responded to me. Yep, they just ignored me, even though I placed
Leo M.
Sep 11, 2018
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Sal C.
Nov 17, 2017
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Surdyke is a awesome place to find your Harley Davidson items from a actual Dealer at a reduced price-i have shared their web info to at least a dozen people amazed at the discounted pricing.
Today I was totally disappointed with the customer service, if anyone orders items from this location be sure it is the correct size...I know I did not order a extra small that would not even fit my 11 year old, they wouldn't even attempt to meet me half way and give me a exact item correct size at their cost to keep a valued customer happy, apparently not valued at all.
Triple check the size, im possitive
Today I was totally disappointed with the customer service, if anyone orders items from this location be sure it is the correct size...I know I did not order a extra small that would not even fit my 11 year old, they wouldn't even attempt to meet me half way and give me a exact item correct size at their cost to keep a valued customer happy, apparently not valued at all.
Triple check the size, im possitive
R. M.
Aug 11, 2017
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Wow, I wish I had read all the yelp reviews about Suredyke.com before placing my $1,178.90 order!!!
So I placed an order on a Wednesday and received an email from them that order was accepted. I then received an "updated" email from them confirming that all items' Status as "available" so I think to myself great! Then I received another e-mail from them that a part is on Back Order so I thought to myself OK how bad could it be, but when they gave me a 10 day later shipping date I said NO.
So on Friday, two days later, I emailed them cancelling the order. And as you
So I placed an order on a Wednesday and received an email from them that order was accepted. I then received an "updated" email from them confirming that all items' Status as "available" so I think to myself great! Then I received another e-mail from them that a part is on Back Order so I thought to myself OK how bad could it be, but when they gave me a 10 day later shipping date I said NO.
So on Friday, two days later, I emailed them cancelling the order. And as you
Mike M.
Apr 25, 2017
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I wish I could give this place a negative star rating. Their customer service is horrible. I order an item for an upcoming ride (I ordered two weeks in advance) and they hadn't even received it yet. So I email and request a refund and they insist on charging me a 20% "restocking" fee. Excuse me? Restocking on an order which hasn't even been fulfilled from the supplier. Okay, go ahead and take your bs fee. (Now I see why Amazon is winning all my business). Not even a "Man, we're really sorry. Let me see if there is anything we can do..."
POOR POOR customer
POOR POOR customer
Keith J.
Jun 11, 2016
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