The Kaizen Collision Center team has been serving Arizona and California's automotive needs for years on a mission to provide the best repairs for our customers, insurance partners, and fleet companies. The Kaizen Collision Center team has been serving Arizona's automotive needs for years on a mission to provide the best repairs for our customers, insurance partners, and fleet companies.
We offer high quality customer service and a worry-free experience bacause we understand your situation is not ideal. Our staff of I-Car trained technicians restore vehicles to a "Pre-Loss" condition using the latest technology for collision repair and vehicle refinishing. We are your "go-to" body shop when you need repairs or upgrades after a collision!
We offer high quality customer service and a worry-free experience bacause we understand your situation is not ideal. Our staff of I-Car trained technicians restore vehicles to a "Pre-Loss" condition using the latest technology for collision repair and vehicle refinishing. We are your "go-to" body shop when you need repairs or upgrades after a collision!
Services
The Kaizen Auto Care team has been serving Arizona's automotive needs for years on a mission to provide the best repairs for our customers, insurance partners, and fleet companies. The team at Kaizen Collision Center is a close group of dedicated employees who are passionate about providing high-quality repairs and superior customer service.
The Kaizen Collision Center team has been serving Arizona's and California's automotive needs for years on a mission to provide the best repairs for our customers, insurance partners, and fleet companies. When your vehicle enters our repair process the first step is to produce a complete and accurate estimate for the repairs.
Kaizen Collision Center is proud to serve the following cities with expert auto body care. Each of our auto body shop locations in Yuma, Phoenix, San Diego, Scottsdale and Gilbert are staffed with trained professionals who are committed to providing you with high quality auto repairs and diagnostics.
Kaizen is certified for collision repairs by 28 major vehicle manufacturers, we invest in the latest technology, and we educate our technicians with the latest manufacturer repair guidelines with one ultimate goal in mind: your safety. Our Phoenix, AZ auto body shop is just down the road from Deer Valley Airport, and easily accessible from I-17 and Highway 101.
Having windows that operate properly is key to keeping your car the temperature and cleanliness you want and is important to the security of your car. Whether it is repairing the window you already have or replacing it entirely, maintaining your window functionality and quality is top priority. Getting your windshield repaired is paramount to your safety.
Reviews (16)
Diego V.
Jan 11, 2022
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My 2019 SUV got involved in a hit and run accident back in October last year2021 and I'm still not getting my SUV fixed right at KAIZEN COLITION CENTER IN LEMON GROB San Diego ca. I bin going back and Forward for almost 3 to 4 months PLUS the Paint job is rough especially on the doors and they overlook major damage on the front suspension and stirring now I got to go back to check it again and more I hope this is over soon
John Shettler
Oct 21, 2021
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Caroline Tiesi
Oct 18, 2021
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This is literally the most unprofessional business I have ever stepped foot in. I went in and was told to email my insurance quote. I emailed the same day and did not get a response. I emailed them 4x in addition to this first email and never got a response. I called and was told to bring the car in on xx week. I called in the morning and they still apparently did not even have my parts but that I could still bring the car in. In what world does that make sense to do? It has been 4 months and apparently my parts are still on back order?? Where are you trying to get these from? The moon? I called
Christopher S.
Oct 10, 2021
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My brand new tesla model 3 was hit in parking lot. Not bad. Chipped paint and dent in front bumper under cover. Dropped off on a Monday afternoon picked up Friday and it looks perfect. That had not only detailed car but even charged it for me! They are Tesla certified and had a lot of Teslas in there. They know how to put them in service mode etc etc. fast reliable responsive and quality work.
Ronald Perez
Sep 16, 2021
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Appaling customer service. Unsafe handling of vehicle.
Called and scheduled an appointment because they sat on the insurance referral for a week and appently their main office didnt tell this location of said apt. So after showing up I was told they had no record of the appointment and i had to come back in 2 weeks. Then the Friday before my monday appointment, 3.5 weeks after the insurance referral they call me asking me to schedule my insurance drop off.
I had to remind them we had it scheduled for the upcoming monday.
So finally drop it off 9/20, i fill out all the paperwork ect. Get no weekly
Called and scheduled an appointment because they sat on the insurance referral for a week and appently their main office didnt tell this location of said apt. So after showing up I was told they had no record of the appointment and i had to come back in 2 weeks. Then the Friday before my monday appointment, 3.5 weeks after the insurance referral they call me asking me to schedule my insurance drop off.
I had to remind them we had it scheduled for the upcoming monday.
So finally drop it off 9/20, i fill out all the paperwork ect. Get no weekly
Frank
Aug 30, 2021
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My car was taken here by the Tempe Tesla service center for some delivery paint issues that we needed addressed. One of the primary issues was the paint drips from the factory on the rocker panels. This shop simply sanded the paint drips down to the substrate of the rocker panel and didn’t feel the need to repaint or even attempt to seal the area. I would be very concerned with having this team handle more complex jobs if something this simple is neglected to this level. Since then, I have been told my vehicle is ready for pick up several different times and each time I show up to review the
Sahan Emmanuel
Aug 17, 2021
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As a medical doctor, my life revolves around my car. I am grateful for all the individuals that took the time to help, to get my Tesla, Model X back to me. I had a little accident with my falcon wing door, and eventually they had to replace the entire door, take it to tesla for calibration, and eventually detail and give the car back to me. This job did take about 2 months, but this is understandable in that replacement of an entire Falcon wing door does take substantial amount of time.
The excellent service that I received, came from everyone, from the parts department, to the service technicians
The excellent service that I received, came from everyone, from the parts department, to the service technicians
Connie McNeel
Jun 12, 2021
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I just picked up my Honda CRV from Kaizen Collision Center and WOW, it looks just like it did the day I drove it off the Honda lot!!!!!!!!!! Thank you to everyone at Kaizen, owner Jacob Tilzer, GM Jim Jorgensen, and Service Adv. Bill Hommen, plus the staff who worked on my car!!!! Truly this experience was outstanding. Your customer service was first class from the time I pulled up to bring in my car, to this morning when I returned to get my car. Thank you for putting shine and new back into my car, and for making me feel important. You are the absolute BEST!
Kieran T.
Jun 08, 2021
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Kiki Van Essen
May 12, 2021
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I would trust these people. I’ve been in an hit n run and cannot afford my deductible, they were understanding, and took a thorough look at my car. When I wanted to get my own parts, they told me they won’t paint it for me to avoid trouble, they stand behind their work. If I didn’t have a $2000 deductible, I would definitely go to them.
Bernice Garcia
Apr 27, 2021
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Positive: Professionalism, Punctuality, Quality, Value
This is by far the best experience I have ever had with a body shop. From the day I went in, Nicole and Cody were so welcoming and accommodating. The work they did on my car is so perfect. I couldn’t be happier because every promise they made was kept. They fixed my car in a timely manner and made sure everything looked great!
Services: Painting, Body & Trim
This is by far the best experience I have ever had with a body shop. From the day I went in, Nicole and Cody were so welcoming and accommodating. The work they did on my car is so perfect. I couldn’t be happier because every promise they made was kept. They fixed my car in a timely manner and made sure everything looked great!
Services: Painting, Body & Trim
Bryce Gibbs
Apr 02, 2021
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Brenda C.
Oct 28, 2020
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Elizabeth Charlton
Sep 27, 2020
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I've never wished for a negative star option more. Lack of communication & professionalism. My car has been in repair since 14Sept for some minor damage. I spoke to my contact, Bill H., a total of 2 times despite leaving countless messages. When I picked my car up today, he was rude to the receptionist when she called him to the front (he hadn't provided her my folder), didn't thank me or offer any explanation. Simply said "you're car is right there" & left. Absolutely unbelievable!! This shop was my dealerships preferred partner so this will be relayed on to them as well. Unacceptable to say the
Michele C.
May 25, 2020
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Someone crashed into my rear end while I was parked. My insurance gave me a few places to check out. I called several and didn't get a good vibe. Called Kaizen (formerly Carstar Collision), and spoke with 2 different people. Super accommodating, great customer service, excellent repair work, paint matched perfectly, very timely... Need I say more? I highly, highly recommend. The manager, McKenzie, even left me a with a parting gift of a popcorn pack and an air-freshener. Also, they have a special covid cleaning/protection procedure that made me feel safe. Thank you!
Dee G.
May 16, 2020
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I needed a new motor for my passenger window and Amber took great care of me! They got the parts next day, notified me right away and got the work done within an hour of dropping it off. They sanitized the inside of the car and used extra covers and protection to help during Covid-19. The cost was affordable and they even gave me a small customer appreciation gift when I picked up. I highly recommend their services!
