Our remote computer repair is performed by certified experts in the U.S.A. and is backed by a money back guarantee. We connect to your computer and fix your problem while you watch. With our remote PC repair we have no software to sell you, no commitments, no monthly fees and you don't pay a dime until your computer is fixed.
No frills and no gimmicks. These guys are the best you're gonna get.!I absoluetly professional, friendly and Have to say John you rock the computer world! Thank you for fixing my computer! Would and will suggest to other people (allready have). So from the computer challenged I thank you a million times over!
No frills and no gimmicks. These guys are the best you're gonna get.!I absoluetly professional, friendly and Have to say John you rock the computer world! Thank you for fixing my computer! Would and will suggest to other people (allready have). So from the computer challenged I thank you a million times over!
Services
We get it. You are browsing our website and asking yourself "It seems like a reputable company but how do I know I can trust them?" We speak to dozens of first time customers who are hesitant about using Boxaid's online tech support. Those first time customers are so ecstatic after their experience they end up referring us to at least five friends or relatives.
BoxAid.com is your hassle-free way of getting PC repair instantly over the phone without leaving your home or office. BoxAid is a privately held LLC (Limited Liability Company) founded in 2007 and is based in Rutherford, New Jersey. We never outsource our employees outside the United States. We will always stick with our roots which means quality, U.S. based technical support at reasonable prices.
If you are familiar with the concept of remote controlling a computer then this should Boxaid's online tech support should be easy to use. We use a special piece of remote software depending on what kind of PC problem you have, that you download to your computer. This allows us to connect to your computer securely as if we were sitting in front of it.
By ALINA DIZIK Fixing the hiccups of a home computer is an annoyance-lugging it to a store is time consuming and following directions over the phone can get frustrating. But a host of online computer repair services say they solve computer woes by connecting virtually to your machine. Technicians use an Internet connection to check your computer remotely-you simply have to give up control of your mouse for a few hours.
Reviews (29)
John Miles
Jan 22, 2022
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Robert Ray
Jan 19, 2022
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Positive: Professionalism, Quality, Responsiveness, Value
My experience with Boxaid was excellent. The tech person was both knowledgeable and personal in his approach. I will be happy to recommend this service to anyone in need. I look forward to calling upon Boxaid Tech Support again when needed. Deeply grateful.
My experience with Boxaid was excellent. The tech person was both knowledgeable and personal in his approach. I will be happy to recommend this service to anyone in need. I look forward to calling upon Boxaid Tech Support again when needed. Deeply grateful.
Arnold F.
Dec 23, 2021
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Hallie Baron
Nov 25, 2021
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Al Gordon
Nov 15, 2021
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Sheena Lewis
Nov 14, 2021
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I can't sing John's praises enough! I was getting so frustrated with the black screens of death interrupting my gaming sessions, and my web browsing. I didn't know the exact cause, but I had a vague idea of what could've been causing them. He listened to me, asked pertinent questions, and so amazingly pieced together the problem that I was shocked. He even let me test out the issues, push my PC to the limit, and followed up a few hours later to make sure the fix worked...which it did! If I can turn on my PC and connect to the internet, I will never take my computer into another shop again. I will
Anointed Artistry
Oct 16, 2021
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Positive: Professionalism, Quality, Responsiveness, Value
John Herold was fast and efficient fixing my PC. As an artist and film producer I have A LOT of heavy applications that require a well working computer. He was able to identify the issue(s) quickly and help to resolve it. My PC is running super smoothly now. The price is even relatively low for the quality, this service cant be beat!
John Herold was fast and efficient fixing my PC. As an artist and film producer I have A LOT of heavy applications that require a well working computer. He was able to identify the issue(s) quickly and help to resolve it. My PC is running super smoothly now. The price is even relatively low for the quality, this service cant be beat!
Janine Mai
Sep 20, 2021
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My 10 year old computer was stuck in a loop trying to repair itself - no Web access, just a blue, blue screen. I called Boxaid and John was able to help me restore to factory settings and then take me through all the steps to update my software and get it running again. I've worked with many techs over the years, and John is the best I've ever encountered. Thoughtful, patient, extremely knowledgeable, and an all around great guy. And the price was very reasonable for the amount of time that he spent. I would recommend this company - and especially John - without hesitation.
Ellen Thomas
Sep 19, 2021
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Excellent service!!! My 11 year old desktop was super slow after I added Windows 10. John H was wonderful! He was professional, knowledgeable, efficient and personable. He resolved my computer problems and gave me sage advice about security. I strongly recommend Boxaid for their great and affordable online repair.
Ray Hinesly
Sep 18, 2021
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Robert S.
Jan 14, 2021
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My computer was running slow, and would actually freeze several times a day. I had repair done by Boxaid a couple of years ago, and called them. The technician, Kristina, knew just what to do, and had my computer running smoothly in under an hour, and for a reasonable price. My computer is now faster than it was when it was brand new! To say that I am pleased is a huge understatement. I absolutely recommend Boxaid.
Jerry
Dec 31, 2020
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Boxaid remote computer repair is the best business I have ever dealt with. I accidentally moved [from my SSD (C:) drive] the "Windows" folder containing my computer's operating system to my secondary [and very slow] (D:) drive. When I called Boxaid last night, I had no space for storing anything and no speed to perform any work. My 1 year old laptop was a paperweight. Corey, my Boxaid technician (extension 809) more than quadrupled the free space in My SSD (C:) drive, and the computer is faster than when I first bought it.
The Process: I was able to watch every move made on my screen as he controlled
The Process: I was able to watch every move made on my screen as he controlled
Peter P.
Dec 12, 2020
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Eva Y.
Nov 30, 2020
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Wow - I can't rave enough about Boxaid!
Found them via Consumer Reports (via Google) and based on the high ratings decided to give them a call.
No voice greetings, no gimmicks, no sales pitches - a real human answered the phone on the 3rd ring (this on a Sunday evening). She diagnosed and fixed the problem literally within minutes (my Outlook refused to launch).
Easy fix by archiving 3 years worth of emails - what a relief!
I recommend them highly - talking about excellent customer service!
THANK YOU KRISTINA & Thank you BoxAid! Your company rocks!
Eva Lombard
Seattle, WA
11/29/2020
Found them via Consumer Reports (via Google) and based on the high ratings decided to give them a call.
No voice greetings, no gimmicks, no sales pitches - a real human answered the phone on the 3rd ring (this on a Sunday evening). She diagnosed and fixed the problem literally within minutes (my Outlook refused to launch).
Easy fix by archiving 3 years worth of emails - what a relief!
I recommend them highly - talking about excellent customer service!
THANK YOU KRISTINA & Thank you BoxAid! Your company rocks!
Eva Lombard
Seattle, WA
11/29/2020
Craig B.
Jul 24, 2020
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Vimmi R.
May 13, 2020
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Thomas P.
Apr 08, 2020
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I was working on a deadline for two papers for school, my laptop was moving slower than pond water. I had found Boxaid and gave them a call, not only did they clean up my laptop and get me a different virus scanner (mcafee always slows it Down bad), they also found the two apps that the school had me install that were eating up my speed, and plugging into everything. For a hail marry pass on a Sat I was more than pleased.
Imdabossapplesauce S.
Nov 22, 2019
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I was having computer issues all day yesterday. After spending a few hours attempting to fix it myself, I chatted with an online rep for microsoft for more than two hours hoping they'd be able to help me. They couldn't figure out how to help me and abruptly transferred me to another virtual rep who closed out of our session so I then spent the rest of the day and all of today trying to repair it myself. After almost losing my mind I did a google search to see if there were any online tech support companies that were affordable that had good reviews from their customers and I found
Joe T.
Aug 09, 2019
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What a great experience I had tonight. Did not have to call someone to the house. Did not have to take my computer to a repair shop. Instead, I had Christina from Boxaid fix various problems on my computer at lightning speed. She is obviously very knowledgeable in the diagnostics and repair of a vast number of issues that could be the source of my issues, including a couple of big ones caused by a Microsoft update. Thank you Christina for making my life easier. There was not a thing on my list that you could not tackle with ease and at a reasonable price.
Rick E.
May 01, 2019
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So, I had a small bump in the road with BOXID and BUT the follow up was AMAZING...LIke Amazon in the early days!!!
My story, I had a problem with my computer and called the outfit and the guy who I go on the phone as a computer Ninja, remoted in the for my all sorted out WELL worth the money!!!
I have since recommended them to others.
I called and 2nd time and must have gotten someone on a bad day, Maybe it was me, but we just were not on the same page. I asked for a manager, who calls me back. I told him my story... Again maybe I was having a bad day but was bummed out because finding a good
My story, I had a problem with my computer and called the outfit and the guy who I go on the phone as a computer Ninja, remoted in the for my all sorted out WELL worth the money!!!
I have since recommended them to others.
I called and 2nd time and must have gotten someone on a bad day, Maybe it was me, but we just were not on the same page. I asked for a manager, who calls me back. I told him my story... Again maybe I was having a bad day but was bummed out because finding a good
Virginia A. D.
Sep 11, 2018
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My computer had been painfully slow for months and the last thing I wanted to do was drag my imac to the Apple Store and pay astronomical fees.
Finally the day came when I just couldn't take it any more. I did a google search and Boxaid popped up. Remote computer repair? Sounded like a scam to me, but when I clicked on the website my fears dissipated. Every detail of how the process works is explained in plain English so even the technologically impaired, such as myself, can understand. The fee is the lowest I've seen for this kind of service and it is completely secure. There
Finally the day came when I just couldn't take it any more. I did a google search and Boxaid popped up. Remote computer repair? Sounded like a scam to me, but when I clicked on the website my fears dissipated. Every detail of how the process works is explained in plain English so even the technologically impaired, such as myself, can understand. The fee is the lowest I've seen for this kind of service and it is completely secure. There
Brian D.
Jul 26, 2018
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Just had a really great experience with Kristina, the tech who helped my PC get back into the fast lane. She was highly competent, friendly and fast. She helped me get a better price on a Microsoft software package also did some other Tuneuppity things like removing addons that slowed down my chrome browser and gave me lots of good advice. I recommend this service.
Kati C.
Mar 26, 2018
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I don't usually write reviews endorsing businesses, particularly computer repair services. I started working on computers when they used 5.25 diskettes. Since then, every computer tech I I used disappointed me greatly, especially the in-house ones. However, my experience with Boxaid was phenomenal.
From start to finish, my technician, Zach at extension 809, was professional, patient, and positive. I had spent months trying to get rid of the BSOD (blue screen of death) on my desktop to no avail. Zach understood my explanation of the problem clearly, the first time. He logged on remotely
From start to finish, my technician, Zach at extension 809, was professional, patient, and positive. I had spent months trying to get rid of the BSOD (blue screen of death) on my desktop to no avail. Zach understood my explanation of the problem clearly, the first time. He logged on remotely
Bill H.
Aug 05, 2017
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Awesome - Awesome - Awesome !!! Had my computer fixed after my kids infected it. I did not think to pass code protect the computer and after coming back from work the kids already had damaged it again (yes I need to get better control of my kids). I asked Box Aid how much to re - fix. They said no charge and spent a half hour fixing the junk my kids had put back on the box. So thankful for these guys - and yes I have a pass code on my computer now.
Paul V.
Jul 09, 2017
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Ramon F.
Jan 13, 2017
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I just now delt with Johnathan for the 2nd time and he is awesome!!
The first time I called he spent some time figuring out with me that one of my three monitors was bad and causing some issues... he helped me with a few more settings and when we were done he did not charge me. I was willing to pay something since we spent at least 20-30 min on my system.
Then when I realized there was more going on and that I needed a deep cleaning contacted him on a text..he replied with flat rate fees for services and various minutes that were included with each and left it up to me.
He said the best option
The first time I called he spent some time figuring out with me that one of my three monitors was bad and causing some issues... he helped me with a few more settings and when we were done he did not charge me. I was willing to pay something since we spent at least 20-30 min on my system.
Then when I realized there was more going on and that I needed a deep cleaning contacted him on a text..he replied with flat rate fees for services and various minutes that were included with each and left it up to me.
He said the best option
Adam B.
Oct 04, 2016
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I had a computer problem where I could not access the interwebs. I called comcast and sat on the phone with them for hours and they couldnt help. I found Boxaid Remote Technical Support and was a bit skeptical at first because they had almost all 5 star reviews, but they are all well earned. Johnathan figured out in 5 minutes that it was an automatic update that windows had rolled out and a driver issue. He didn't even charge me since it was such a quick fix. It seems like they can remote in and fix bigger issues. I recommend trying these guys out before you go haul your computer to some geek
Neil C.
Feb 14, 2016
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I called Boxaid because after installing Window 10 on my wife's computer couldn't be fixed by Microsoft customer service. The problem was that she used Google Chrome, which worked fine for about a week to 10 days, then suddenly she could not change the "default" browser to Chrome. While I considered this an "Operation System" problem, e.g. Windows 10, they insisted that it was a Chrome problem.
While I truly have no idea where the problem originated, I followed a suggestion by a good friend who suggested Boxaid.
The individual who helped me at Boxaid was Jonathon
While I truly have no idea where the problem originated, I followed a suggestion by a good friend who suggested Boxaid.
The individual who helped me at Boxaid was Jonathon
Mike C.
Aug 24, 2015
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Straight Up - Without a shadow of a doubt THE BEST Remote PC Tech Support I have ever experienced, and I've experienced quite a few.
Jonathon was nothing short of amazing as he deftly went through diagnostics of my PC's problem and then not only made the fix (This problem was pretty hairy), but then tested and re-tested to make sure the problem had been completely resolved.
22 years working with Windows Operating systems and their inherent problems and I've finally found a company with superior technicians I can trust to get the job done right the first time. AND . . . at a very
Jonathon was nothing short of amazing as he deftly went through diagnostics of my PC's problem and then not only made the fix (This problem was pretty hairy), but then tested and re-tested to make sure the problem had been completely resolved.
22 years working with Windows Operating systems and their inherent problems and I've finally found a company with superior technicians I can trust to get the job done right the first time. AND . . . at a very
