AEC Alarms is the trusted name in security throughout San Francisco and the Bay Area. We are a locally-owned, independent alarm company founded in 1972. Our products and services are rooted in the Founder's philosophy of "Honesty and Quality". These values have formed the foundation of our solid reputation of excellence in commercial and residential security alike.
The importance of quality in security is indisputable and non-negotiable. Our products are top of the line and most advanced in technology to meet rigorous standards of quality. In our history of operations, we find that ensuring unquestionable honesty also goes a long way in gaining our customers' trust.
The importance of quality in security is indisputable and non-negotiable. Our products are top of the line and most advanced in technology to meet rigorous standards of quality. In our history of operations, we find that ensuring unquestionable honesty also goes a long way in gaining our customers' trust.
Services
We provide comprehensive systems and an array of security solutions to monitor your business, employees, home, and valuable assets. Our focus is to achieve 100% customer satisfaction. We dedicate our efforts in continuous education and training. Our dedication has earned us the title of top security installer in the San Francisco Bay area.
How Do You Protect the Personally Identifiable Information (PII) of Your Employees and Customers?. PII is any information that can identify an individual and possibly lead to identity theft or fraud. All businesses have PII, it comes from customers, employees, and vendors and is usually found in every department.
We focus on the latest technologically advanced solutions to meet our clients' needs, and with the evolution of technology, we embrace solutions that make our client's life easier and less complex. With mobile apps, text messaging, email and push notifications, we provide our clients with relevant and critical real-time alerts so necessary action can be taken and no longer have to wait until the next business day.
Closed circuit television (CCTV) surveillance cameras are deployed to monitor for theft, vandalism, and any unwanted and unauthorized activities on your property, and most commonly installed in discreet areas, parking lots, and common areas. We select and partner with top-of-the-line manufacturers using the latest technologies to provide you the solution you need for your building.
When there's a fire, it is vitally important to provide an immediate warning and alert to the occupants of a building, as well as dispatching the local fire department. At AEC Alarms, we design, install, service and monitor the fire alarm system and to ensure it meets all local city code requirements and as deemed necessary by the Authority Having Jurisdiction.
Reviews (12)
Xin X.
May 30, 2020
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Vincent is the man!
I run into some issue during Friday night out of business hours. Luckily, my phone was picked up by Vincent C. He knows the system very well. Most importantly, he is very patient with request. He basically walk through to debug the problem, one thing at one one time, and finally get problem resolved. This is Friday night otherwise I have to wait until next Monday.
Highly recommend Vincent for his customer obsession, expertise and integrity!!!
I run into some issue during Friday night out of business hours. Luckily, my phone was picked up by Vincent C. He knows the system very well. Most importantly, he is very patient with request. He basically walk through to debug the problem, one thing at one one time, and finally get problem resolved. This is Friday night otherwise I have to wait until next Monday.
Highly recommend Vincent for his customer obsession, expertise and integrity!!!
Wendy D.
Dec 19, 2018
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We are really happy having AEC protecting our homes as well as our businesses. They are a family own company, so their services are exceptionally personal. When it comes to trouble, they are on top of things! They will work with you personally to resolve the issue quickly. The turn around time is amazing every single time. It is also nice when they are local, their tech can be on site when the issue can't be resolved offsite. I like to call out Vincent in their tech support team to be extraordinary. You know when you work with him is he will go above his work requirements to meet your needs
Steven C.
May 31, 2018
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Scammed by this horrible chinese-owned company. As a chinese person, i feel disgraced.
Canceled their service twice in a year over the phone. First time they said it didnt go through, 2nd time they said they never reiceived my call.
Had no working service for over a year and still got billed. Will fight these scumbags to the last tooth.
Luckily i have an attorney brother who is helping me. Will be seeing these crooks in court. ;)
Canceled their service twice in a year over the phone. First time they said it didnt go through, 2nd time they said they never reiceived my call.
Had no working service for over a year and still got billed. Will fight these scumbags to the last tooth.
Luckily i have an attorney brother who is helping me. Will be seeing these crooks in court. ;)
Kathleen H.
Nov 08, 2016
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Stay away!!!
We had a terrible experience with this company.
There was a technical problem with our alarm that the company could not fix - the system beeped every day at 8 AM, 6 PM, and 9 PM and would not stop beeping until we turned it off. Worst of all, we had new baby and beeping from the alarm would wake him up.
They charged us $500 to try to fix, but they could not fix it and refused to let us out of our contract.
We had a terrible experience with this company.
There was a technical problem with our alarm that the company could not fix - the system beeped every day at 8 AM, 6 PM, and 9 PM and would not stop beeping until we turned it off. Worst of all, we had new baby and beeping from the alarm would wake him up.
They charged us $500 to try to fix, but they could not fix it and refused to let us out of our contract.
Bill C.
Sep 08, 2016
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Ed Y.
Jul 01, 2016
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With over 25 years of dealing with AEC Alarms, I have yet to encounter something deserving of anything less than 5 stars. But this review is solely for my most recent experience with them. As I needed to upgrade my system, I contacted them to get a quote on my needs. The Sales Agent, Roger, was very responsive and was able to get me a proposal the next day and followed up by phone to make sure I had a chance to review it. Not pushy, very informative, and certainly very professional.
After I reviewed the proposal, I asked a few questions and then signed off an made a deposit as per the sales
After I reviewed the proposal, I asked a few questions and then signed off an made a deposit as per the sales
John D.
Jun 28, 2016
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This company is the absolute worst. They are sneaky, underhanded and shady. My experience was not unlike many others I've read. You call to cancel, they advise they didn't get it in time and auto renew you for another year up front. Very shady dirty dealings. They are not on the up and up, they do not take care of their customers and should be avoided at all costs. Use anyone else.
Ms. P.
Oct 21, 2015
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Two years later and still dealing with a billing mistake they made that messed up my credit. They never shut off my service after I moved and about a year later I received a bill that was in collections for almost $1000.00 . Avoid this company at all costs they are scam artists and will keep billing you after you cancel then send it to collections. After reading the previous reviews I see they do this to Many people and I am not the only one. I hope they go out of business with their fraudulent practices. Unfortunately i am being forced to pay for their mistake, avoid this company at all costs
S. Z.
Aug 21, 2014
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I would give it a 0 star if I'm allowed. It's been so frustrating to deal with this company. Worst customer service and communication!
I've spoken multiple reps there to discontinue the service since May and they still send me bills till today even though they have NOT provided services since May!
I spoke with multiple people there and everyone has a different answer. How can company like this even survive in the service industry?
I've spoken multiple reps there to discontinue the service since May and they still send me bills till today even though they have NOT provided services since May!
I spoke with multiple people there and everyone has a different answer. How can company like this even survive in the service industry?
Cora M.
Jan 28, 2014
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Train your employees!
After being woken up at the crack of dawn by beeping one morning by our AEC alarm displaying a "Supervisory" alert, I called to see what the issue was and their customer service rep said she would have a technician remotely check the status for us and give me a follow up call with a response in a few minutes. I thought the problem would be quickly resolved...
Half an hour later, I still had not received a follow up call so I called back and got a different service rep who had to transfer me back to the original rep who was "handling" my case. The rep
After being woken up at the crack of dawn by beeping one morning by our AEC alarm displaying a "Supervisory" alert, I called to see what the issue was and their customer service rep said she would have a technician remotely check the status for us and give me a follow up call with a response in a few minutes. I thought the problem would be quickly resolved...
Half an hour later, I still had not received a follow up call so I called back and got a different service rep who had to transfer me back to the original rep who was "handling" my case. The rep
Michael C.
Dec 05, 2013
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HORRIBLE COMPANY!!! We spent $5,000 on an alarm system and it's never worked properly. Now we have an incessant beeping that randomly comes on for no explanation. It has woken us up at all hours of the day and night and there is no solution in sight. Beware of what you sign. They asked us to sign a contract that forbids us from requesting them to repair problems. We have friends with $500 systems that work better!
Marwan A.
Nov 13, 2013
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Stay away from this horrible business and save your money, as they show very unethical business practices. The funny thing is that on their work order paper work, their motto is "Honesty and Quality", you be the judge if they had either of these adjectives.
After purchasing a house which had AEC equipment already installed, we called AEC to schedule an appointment so they can show us the features of the installed Alarm. They asked for $120 per hour to provide this service, we agreed to pay that, as we were interested in activating the security service. On the day of appointment, the
After purchasing a house which had AEC equipment already installed, we called AEC to schedule an appointment so they can show us the features of the installed Alarm. They asked for $120 per hour to provide this service, we agreed to pay that, as we were interested in activating the security service. On the day of appointment, the
