Integrity Pools
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Integrity Pools
Hello my name is Matthew Dunshea. Thank you for checking out our website. I know that you have a few questions: Can these guys offer what I need and can I trust them? This website will hopefully answer those questions. Or just give us a call on 214 453 3400 or 817 380 3544. We'd love to hear from you!

Our goal is to honor the trust that you place in us. If you are looking for help keeping your pool clean, or need some repairs to your pool equipment, then please give us a call. We have weekly service plans that start at under $130 per month. We can tailor a plan to meet most budgets and work hard to provide a reliable service that keeps your pool clean & clear week in and week out.
Services
If you are like many of our customers, your pool is 10-35 years old and in desperate need of some TLC. Maybe it's time for some updates to make your pool area look beautiful again. The process is fairly simple. Call us on 214-453-3400 or 817-380-3544. One of our friendly remodel team members below will meet you at your pool to show you options and choices.
Integrity was one of 3 businesses that we got quotes from for our pool re-plaster and re-model. They far exceeded the others in their detailed analysis and explanation of work to be done. The estimate was e-mailed to me immediately. It was a pleasure to work with Integrity Pools. David initially came out to give an estimate - he was very thorough and actually listened to what I wanted.
Reviews (18)
Craig Lancaster
Craig Lancaster
Jan 31, 2022
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I recently had Integrity Pools handle a major backyard project which included pool replastering, new coping and tile, paver deck and new patio roofing addition. The whole process was as painless as possible from David who led the sales process and Alan who checked on progress and quality and Jill who served as my customer rep.
David was great on the sales side as he patiently assisted through the many options available when starting a project of this side. His eye for detail and style choices was of huge benefit when making hard decisions like what stone type, color, tile color, plaster type etc
Anella Willis
Anella Willis
Jan 28, 2022
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I would highly recommend Integrity Pools! Their staff is very professional, respectful and courteous. Andrew and his co-worker came out to install a new motor and seal kit. Andrew communicated with me letting me know when they would arrive. The job was completed in a timely matter and he texted with me once again when the job was done! After a few hours I noticed that the equipment installed was leaking. Andrew quickly responded to my text and was at my house within the hour to fix the problem! He was knowledgeable and professional and was able to answer many questions and concerns that I had with
Darrell Dumas
Darrell Dumas
Jan 25, 2022
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I contracted with Integrity Pools to do a remodel. The team from the sales meeting through the final visit with their plaster care program was nothing but a positive experience. The field and office teams were easy to reach and kept me informed throughout the project. The crews that did the remodel work on the pool and building the built in grill did fantastic work. Sara R, my main contact in the office through the project was such a pleasure to work with; she was not only friendly and pleasant she kept me informed as to next steps all along the way. I did not expect this project to run as smoothly
Kj F.
Kj F.
Jan 21, 2022
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Just had our pool remodeled and it was a positive experience. Sara R was our contact person and very diligent with answering any questions and concerns. A top notch dedicated point of contact and that has been so appreciated! All texts and phone calls answered in a timely fashion by her and any other employees of the country. So nice to get questions answered and have a company care about your needs! Five stars!
Corrie Kerlin
Corrie Kerlin
Jan 13, 2022
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Miles tackled a list of pool problems and repairs with patience and precision. He listened to all my concerns, addressed each one thoroughly, and didn’t leave until my equipment was functioning properly and I was satisfied. He communicated clearly was very helpful. I am so happy he got everything working so we can go back to enjoying our pool and spa! I will definitely call Integrity again the next time we encounter an issue.
Lorraine Fontillas
Lorraine Fontillas
Jan 05, 2022
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I did a makeover with my pool, it was long overdue.
The company was fantastic from start to finish. Everything I needed done was completed in a timely and efficient manner. The ‘behind the scenes’ people let me know each day what to expect.
My sales guy David was attentive and helpful. He listened to what I needed and gave opinions on different areas. Once the project was completed he stopped back over to see the pool and ensure I was happy with the outcome. To me, that just was above and beyond.
Very happy customer 😌.
Victoria Corkidi
Victoria Corkidi
Jan 01, 2022
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It has been a over a year I have been having issues. I asked them to clean the mess they made when they were supposed to be fixing mistakes already made with me. The mess I say is in the photos of now grey tears down the plaster. Now I am being threatened to fill my pool now or the guarantees that come on the horrible work they have done already will not be valid. We did not think it could get worse but it has. They promise the world and do not deliver. We were told they would treat our pool as their own and now we know they must have swamps for pools.
David Zavala
David Zavala
Dec 22, 2021
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I've been using Integrity Pools for almost 2 years now and couldn't be happier. Josiah comes every week like clockwork (seriously don't think he's ever missed a day!) and leaves every time with my pool sparkling clean and balanced. He always pays attention to how my equipment is performing as well, and makes recommendations as necessary. On top of that, and perhaps even more important, he's a great communicator and a super friendly guy who represents his company well.
When I first started using Integrity Pools I had an issue with recurring algae and they were diligent in finding a resolution.
Brian Brown
Brian Brown
Dec 17, 2021
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Our service from Integrity Pools has always been great. Our technician, Matt, is always professional and thorough. We have a very wooded lot and backyard, so you could imagine how much maintenance is needed and the relentless removal of leaves and he always gets the job done. Our dogs love him and always wait by the gate to shower him with hugs and kisses. Keep up the great work Matt!
Meari K.
Meari K.
Dec 03, 2021
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On the recommendation of a neighbor, we called Integrity to replaster our pool, which was looking just dreadful after years of neglect from the previous owners. Their team was always available to answer our questions during the whole process and now our pool looks incredible. Check out these before and after pictures to see for yourself
Toby Lovett
Toby Lovett
Nov 25, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Loukas regularly maintains our pool on a weekly basis he does a great job. We are 100% satisfied with their customer service is by far the best experience we've had.
Services: Vacuuming, Wall brushing
Terry K.
Terry K.
Nov 03, 2021
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This is now getting stupid. It seems my review was removed. Therefore, I will post it again. And - I LIVE IN PLANO TEXAS. THESE CROOKS CHANGED MY ADDRESS TO CALIFORNIA - OBVIOUSLY, NO INTEGRITY.

Workers did not show up when scheduled removed and did not replace drain covers

tested for leeks before work began - no leeks. After work completed and water put in pool, we had a leek. They charged us $1225 to fix the leek.

When prepping for pool resurface, they decided there was more work to prepare and charged us an additional $2400. (Lots of financial surprises).

Workers used the leaf baskets as
Adam W.
Adam W.
Jun 24, 2021
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First, let me start by saying that this has to be the worst contractor experience I've ever had. Back in January I contracted with Integrity for a complete remodel to the tune of 50k that was to start in April 5, for a quoted 6 weeks including water balancing which would have had it completed around early to mid May, currently no where near completion and will be lucky to use the pool by August if at all this year according to the current timeline.They were the most expensive of all my estimates but I thought I would go with the company with the best reviews. What a complete disappointment
Geanina B.
Geanina B.
Jun 05, 2021
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Zero stars by the way.
The cleaning service is terrible they do not clean your whole pool.Spa was never touched!
Lousy vacuuming if they can blame your filter not being clean that's the game.
My husband did clean the filter just to show them that's a excuse for lousy job they did.
I told the office about it and a lady manager she literally was screaming at me on the phone.Refused to help and gave me the excuse about the filter that was not CLEAN.my husband already did it!
Definitely will report the business ASAP to the BBB.
Want my money back, I spend 199$ on this terrible service!!!
Shelby B.
Shelby B.
May 14, 2021
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Lousy job all over. I couldn't get over the fact that they had to redo Everything, and whatever they did was an utter disaster. I couldn't talk to the workers because they didn't speak English. The company gave us free pool service for three weeks in recompense for botching a thirty thousand dollar job. So not worth it. I'd like to give them a zero; they even destroyed our driveway, went to the bathroom in the yard and littered all over the place.
Todd S.
Todd S.
May 09, 2021
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Did what a good job overall. Contacted me when it was payment time. Communication on the actual project could be better.
Saad A.
Saad A.
Feb 06, 2021
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Dealing with Integrity pools have been a pleasure, every person I communicated with have been pleasant, professional and super helpful. Miles managed the project and he gave it 110% from showing up on time, completing the tasks with great attention to details to responding to a concern I had over the weekend.
Miles assisted by Uriel have been the savior team for us. Our pool is up and running and I can honestly recommend this company with no reservation.
Niko B.
Niko B.
Sep 15, 2020
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Just moved to Richardson Area.
and the first mistake I did is to replace my Pool guy by Integrity Pools. I didn't know the rates around, my first pool guy charge 190$ a month, and Integrity was 130$ . and I must to admit , I never look at prices , I am more into a good service . so Huge mistake by me .

the Pool was in a great condition Before and well, and its in fine condition now. I just think the service we received from Integrity , was very POOR !

the person who come here suppose to come every Monday. we saw him the first time, he just come 2 min, drop some liquids