Did you know that the majority of air conditioning companies in Tucson work on commission? As most people know, a person working on commission typically comes to your home with the intent on finding something that they can bill you for, even if the work isn't absolutely necessary. Hiring a person who works on commission may lead to a high pressure, upsell-heavy situation that makes you feel more like a target than a person.
Here at Russett Southwest, we've never done that and we never will. In fact, we are one of the few ac companies in Tucson that have service technicians who work on a commission-free basis. That means, if you call us for a simple air conditioning maintenance service or repair job, you're going to get straight talk from a person who genuinely wants to help you make the best decision for your home and wallet.
Here at Russett Southwest, we've never done that and we never will. In fact, we are one of the few ac companies in Tucson that have service technicians who work on a commission-free basis. That means, if you call us for a simple air conditioning maintenance service or repair job, you're going to get straight talk from a person who genuinely wants to help you make the best decision for your home and wallet.
Services
Our commitment to integrity, honesty and customer service is the foundation of our business. Your go to for everything related to your residential heating and cooling system including maintenance and replacements. We have been serving the Tucson and surrounding areas since 1947. With integrity and honesty as our foundation, and customer service as our primary goal, we are proud to offer a variety of Tucson heating and cooling services.
Russett Southwest is proud to offer many services to help maintain the health, comfort and safety in your home. Whether you need maintenance to keep your systems operating efficiently, or a consultation on replacing your system, we're here to help. We also take our programs a step further, and are proud to offer additional services, including duct cleaning, dryer vent cleaning and indoor air quality consultations.
Russett Southwest has been providing air conditioning in Tucson and surrounding areas for over 70 years. The extreme high temperatures in Southern Arizona can be brutal on your home, appliances and living conditions. Having well-operating and efficient air conditioning in Tucson is vital for the wellbeing of anyone.
Routine inspection and service is a vital necessity for maintaining and extending the life of your heating and air conditioning system. A well-maintained system can provide faithful heating and cooling for many years before equipment replacement is needed. Why risk losing such an important part of your home earlier than necessary?
Did you know that long term exposure to low levels of pollutants and contaminants can lead to chronic health issues and in some cases acute health effects? What's more is that we come in contact with these pollutants and contaminants on a regular basis. They are in our outdoor environments and may be in the air in our homes.
Reviews (16)
Amy Tyler Verrette
Jun 26, 2021
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Marianne S.
Jun 15, 2021
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We replaced our unit based on age. We were very pleased with the installation crew, and also the tech that did the inspection after installation.
We had several quotes and Russett was the one we chose. Could not be happier with the new system. Glad to work with this company for many years to come. Thank you guys!
We had several quotes and Russett was the one we chose. Could not be happier with the new system. Glad to work with this company for many years to come. Thank you guys!
Kyle Goodrich
Jun 06, 2021
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Jenna Elizabeth Grantham
Apr 22, 2021
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Patricia Marzolino Miller
Mar 18, 2021
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Lori Dzuban
Oct 19, 2020
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Kit Donley
Sep 17, 2020
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Carolyn H.
Aug 30, 2020
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We were very happy with our new heating and cooling system that was installed almost 2 years ago. We purchased the 2 year season system check up. Last winter after the filter was removed and cleaned, we noticed the air intake was very loud. A technician came in February to check that the filter was reinstalled correctly which he said it was. When we switched to air conditioning in May, the noise was even louder. We requested another check and this time we got Jason. He was very efficient, informative; he thoroughly checked everything and found the filter had not been put back correctly!
Bruce Brockman
Jul 24, 2020
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John J.
Jul 23, 2020
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My wife and I bought a house in the fall last year and the A/C systems were 18 years old so I contacted Russett and they had a sales representative come and give us a quote while we were still in the inspection period which was a great help to negotiate with. Once we closed and got moved in we hired them to replace both the 4 ton and 2 ton systems, their installers showed up on time, work quickly, were very respectful when they came in to install the new thermostats and left the house cleaner than they found it which is always a bonus when hiring a contractor. Also they offered a great finance
Joseph C.
Jul 15, 2020
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We had Russett install two Lennox systems back in March. The installation crews did a great job. Since then, we had a couple of issues that popped up. The latest being a stuck S30 thermostat that happened last night. Called them first thing this morning and Wyatt promptly showed up this afternoon and was thorough in getting the thermostat back up and running. He also made notes and advised on what to do if it happens again. Both Wyatt and the receptionist were very customer focused and cordial. Couldn't be happier. Great job folks!
Peggy Elling
Jul 13, 2020
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John K.
Jun 25, 2020
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Had my AC unit serviced by Russett Southwest on 05/12/2020 for low Puron (R410-A). They came out in mid afternoon (after 4 pm). The unit takes a total of 8.75 pounds of Puron. The service technician (XXXX) at first told me over the phone that I have a bad compressor and there were oil all over the the base of my outdoor units and he can see oil near the high and low pressure valves and therefore I need to replace my compressor. This was definitely a lie, since I went out to check the unit the day before and there was no oil leak. Also, I had another company to check on the unit on the
Marilyn H.
Nov 08, 2019
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Our relationship with Russett SW began when we purchased our house new 15 years ago and has continued since then because they're a reliable and honest company that keeps us warm in the winter and cool in the summer! When our AC units "gave up the ghost", Russett replaced them promptly. We're confident in the work they do and feel we get our $$-s worth! We recommend them to our neighbors with enthusiasm!
Eric S.
Apr 25, 2019
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Terrible. I hired Russett to give a 2nd opinion on a repair required for one of my HEATING units after the first contractor I called gave me a very high quote for repair. The Russett tech told me that the first contractor had totally misdiagnosed the problem and that they could fix it for $800 in labor (the part was under warranty).
After the repair was complete, the tech told us that our A/C was now working fine, but fixing the heat would require another $800 repair.
Three problems:
1) I did not hire them to fix my A/C. My A/C was working fine - at least the last time I'd used
After the repair was complete, the tech told us that our A/C was now working fine, but fixing the heat would require another $800 repair.
Three problems:
1) I did not hire them to fix my A/C. My A/C was working fine - at least the last time I'd used
Chuck D.
Apr 26, 2018
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I used them last april for my annual maintenance service. I will not be using them this year. Why? In the inspection last year they found two parts that they recommended replacing. They gave me the old parts and i looked up and priced. The parts were less than $10 each. They charged me over $112 per part, a marked up of 10 times their cost. I told the individual that served me that this was unreasonable. He had no response to me. I called their supervisor, named Adam and left a message, he never called back.
This company has been in business a long time and should be more transparent and fair
This company has been in business a long time and should be more transparent and fair
