We're Zen Appliance, a high-quality appliance repair service that always is clean, accurate, fast, reliable, and more importantly, available. We are family-owned, SoCal local (Riverside County) appliance repair company. Our office located in Winchester, CA. Zen is a way of being. It also is a state of mind.
Zen involves dropping illusion and seeing things without distortion created by your own thoughts. Zen Appliance is the trusted appliance repair company with over 15 years of experience of repairing home appliances, power tools and heating & cooling equipment brands. Since our launch in 1999, Zen Appliance has helped 5000+ people save more thousands in repair costs by fixing stuff on their own.
Zen involves dropping illusion and seeing things without distortion created by your own thoughts. Zen Appliance is the trusted appliance repair company with over 15 years of experience of repairing home appliances, power tools and heating & cooling equipment brands. Since our launch in 1999, Zen Appliance has helped 5000+ people save more thousands in repair costs by fixing stuff on their own.
Services
BROKEN: Refrigerator Washing machine Dryer Microwave Oven Cooktop Dishwasher Other Appliance SCHEDULE NOW! Kitchen Restoring functionality to your kitchen in no time. Quick, efficient, clean service Laundry Room Problems with laundry appliances can cost you time and money. Schedule your service today Refrigerators A warm refrigerator isn't always an obvious fix.
Select Home Warranty set us up with Zen Appliance for our ice maker and Aidar was dispatched to us. He is very friendly, knowledgeable and professional! He was very thorough in his assessment and kindly explained the work to be done. We appreciate his time and the service he provided! Zen appliance was called through American Home shield and Zen appliance responded very quickly.
If within 30 days from the date of your in-home repair, your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge.
Reviews (18)
Shirley
Feb 02, 2022
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Critical: Professionalism, Quality, Responsiveness
I’m just gonna say if you need your appliance fixed asap then go somewhere else. They tell you they will order parts and it will take weeks. Why do I need a worst case scenario? I was told they don’t have parts in stock. What’s the point of them coming out if they can’t fix it? Try a bigger company if you want results.
Service: Dishwasher repair
I’m just gonna say if you need your appliance fixed asap then go somewhere else. They tell you they will order parts and it will take weeks. Why do I need a worst case scenario? I was told they don’t have parts in stock. What’s the point of them coming out if they can’t fix it? Try a bigger company if you want results.
Service: Dishwasher repair
Freddy C.
Dec 28, 2021
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SCAM ARTIST!!!!! My wife left a review and I though I should too! Horrible experience with this company. First of all the lady on the phone was very rude. I don’t know what her problem is but very rude. All we did was say it didn’t get fixed and right away we get this attitude.
Well on top of that the tech that came out to my house was very unprofessional. Name was EDDIE! Clueless. THEY GUESS WHAT THE PROBLEM IS. Anyways we called our warranty company and demanded we get someone else.
Well on top of that the tech that came out to my house was very unprofessional. Name was EDDIE! Clueless. THEY GUESS WHAT THE PROBLEM IS. Anyways we called our warranty company and demanded we get someone else.
Alyssa C.
Dec 25, 2021
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RUN!!! Don’t hire them!! EDDIE is clueless. I was told my washer needed a part and that it would take two weeks. Got the part and it wasn’t the right one. Now they have to come back. Oh and they sent another person back which had no idea what he was doing!! I ended up calling 1800 appliance. Girl on the phone is rude and can’t understand her. Scam artist. I don’t know what kind of operation they run here but I called me warranty company and refused to have these guys come back.
Soledad Leib
Oct 25, 2021
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Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Joseph , he is a very professional technician., knowledgeable and friendly. He explained the problem of all 3 appliances thoroughly. He arrived on time. Quality of work / service was excellent.
Services: Oven/hob repair, Dishwasher repair, Refrigerator repair
Joseph , he is a very professional technician., knowledgeable and friendly. He explained the problem of all 3 appliances thoroughly. He arrived on time. Quality of work / service was excellent.
Services: Oven/hob repair, Dishwasher repair, Refrigerator repair
Kirk B.
Oct 15, 2021
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Just want to say I would definitely
reccommend Zen Appliance!!! Aidan was very professional and really knowledgeable !!! He diagnosed the issue with my washing machine and was able to replace the part needed on the spot!! And did I mention that what I was charged was much less than I expected! This is really a very honest company and very hard to find these days. I will definitely use them if needed in the future and refer them to anyone who is looking for an appliance repair
Thank you Aidan!
reccommend Zen Appliance!!! Aidan was very professional and really knowledgeable !!! He diagnosed the issue with my washing machine and was able to replace the part needed on the spot!! And did I mention that what I was charged was much less than I expected! This is really a very honest company and very hard to find these days. I will definitely use them if needed in the future and refer them to anyone who is looking for an appliance repair
Thank you Aidan!
Kenya Baker
Sep 26, 2021
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Denise L.
Aug 26, 2021
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Very professional and reliable company. Joseph was excellent-we were both fully vaccinated but wore our masks just to be as cautious as possible. He diagnosed the dryer issue-misaligned bearings-and repaired the dryer in about 20 minutes.
Very cordial and respectful. I would definitely use Zen in the future. Their schedule was backlogged so service requests were delayed but it was worth waiting for them.
Very cordial and respectful. I would definitely use Zen in the future. Their schedule was backlogged so service requests were delayed but it was worth waiting for them.
Stephanie O.
Aug 15, 2021
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This company is a joke! We have old republic home protection services and Zen appliances is one of the service provider they use. Zen was called out to check our fridge because the freezer side wasn't working so their tech said he could fix it. Instead of fixing it he made it worse, freezer now has become an oven and cooked everything we had in t! Old republic and our selves have tried to get them out to resolve the issue but they have ignored all calls and emails in regards to the issue! This has been going on since March 2021 and as of today still haven't heard nothing back from them
Jason Piech
Aug 14, 2021
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They came out and told me what was wrong with my dishwasher and said that's they would let me know the following days with a final quote. I have yet to hear back from them and makes me think that they don't follow up. Thinking about going to a different company to have the repair done. The only positive is that the technician was very nice and on time.
Alex Lluch
Aug 01, 2021
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I highly recommend Zen Appliance to anybody who needs any type of appliance repaired.
The two technicians that I have had the pleasure to work with are super knowledgeable, super friendly and their prices are super reasonable.
I own several homes and they all need work. This means that I have had to use many appliance repair companies in the last 30 years.
In all these years, I haven't found a more professional and knowledgeable appliance repair company. They are by far the best company I have ever hired.
Don't look any further. Hire this company for all your appliances needs. You won't be
The two technicians that I have had the pleasure to work with are super knowledgeable, super friendly and their prices are super reasonable.
I own several homes and they all need work. This means that I have had to use many appliance repair companies in the last 30 years.
In all these years, I haven't found a more professional and knowledgeable appliance repair company. They are by far the best company I have ever hired.
Don't look any further. Hire this company for all your appliances needs. You won't be
Donna Tusack
Jul 18, 2021
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I called on July 27 and was on hold for 23 minutes to schedule a service appointment for my LG washer. The first available appointment was Aug 10th. I was able to get an earlier appointment with another certified LG repair shop for Aug 2 so I called to cancel my appointment with Zen Appliance as a courtesy to them. Again I was on hold for over 30 minutes, just to cancel my appointment. This is totally unacceptable and I will never use or recommend this repair shop.
Deesha B.
Jul 07, 2021
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This company's customer service is beyond poor. I had to wait 2 weeks through AHS for someone to show up to fix my oven. The guy who showed up was rude and unprofessional. When asked if he could expedite the repair he said he could not. When asked if he could call the back to his office to obtain ETA for parts he could not. Ultimately he left. The oven was now making a ticking sound and I had a gas smell in my home. Highly unprofessional and poor quality workmanship. If you are in the service industry excellent customer service should be your standard.
Daniel H.
Apr 21, 2021
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Danny Talamantes
Apr 11, 2021
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Positive: Professionalism, Punctuality, Responsiveness
Zach C from Zen Appliance was great! He got my range working and looking like new again after a couple of the valves ceased up on me. He took every Covid precaution when entering my home like wearing a mask and shoe covers too. Very professional and will use them again!
Service: Oven/hob repair
Zach C from Zen Appliance was great! He got my range working and looking like new again after a couple of the valves ceased up on me. He took every Covid precaution when entering my home like wearing a mask and shoe covers too. Very professional and will use them again!
Service: Oven/hob repair
Mike H.
Mar 25, 2021
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I would rate with zero stars if possible. This company is horrible. They do not answer the phone or return calls.
I had a microwave go out over 7 weeks ago. I took two weeks for them to show up for the initial appointment.
They took over two weeks to obtain authorization from my home warranty company - how authorized immediately - to obtain the part.
Home warranty called me back immediately to let me know they had authorized.
It is now going on three weeks and no call back, contact or anything from Zen Appliance. On top of that, they never answer the phone. No one is that busy.
I had a microwave go out over 7 weeks ago. I took two weeks for them to show up for the initial appointment.
They took over two weeks to obtain authorization from my home warranty company - how authorized immediately - to obtain the part.
Home warranty called me back immediately to let me know they had authorized.
It is now going on three weeks and no call back, contact or anything from Zen Appliance. On top of that, they never answer the phone. No one is that busy.
Lucson J.
Jan 13, 2021
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Short and sweet: oven heat sensor was bad which we knew. We called GE who out sorted to Zen appliance. We also informed them of the bad sensor and F3 error. Technician(Zach) was 2 AND A HALF Hours Late to a 5 hour window. Was here for 2 mins and said "yup its the heat sensor... I don't have that part." We called for the manager the next day to get a status on the part and to submit a complaint, the Senior Tech: Aidan pretended to be the manager and called me abusive because I was clearly not happy with my service.
Now what most people don't do: to be fair, the technician
Now what most people don't do: to be fair, the technician
Stephanie J.
Jan 13, 2021
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If I could give a zero star I would, worst service I have ever received. They were two hours late to the appointment and when they got to my house told me they don't have the part. The next morning call to talk to the manager and he made all types of excuses for this tech claim they didn't have the right address When we provide the tech with the correct address an hour before our appointment. The (manager) who we found out wasn't even the manager but the senior technician continues to make excuses and proceed to call my husband abusive, and refuse to act like an adult. I have never
Jerry T.
Nov 24, 2020
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