Name: Surface Link
Address: 4200 Lafayette Center Dr, Chantilly, VA, 20151, US
Telephone: (800) 482-1774
Rating: 2.43

From first contact to final restoration, each SurfaceLink team member knows your complete satisfaction is a shared responsibility-and the overall experience is everything. SurfaceLink was started by John Vatis in 1995. John co-owned a countertop fabrication company in Virginia and realized that with the new countertop materials being introduced, and countertop replacement becoming a large expense, there was a need for dedicated countertop repair.

John sold his half of the company (which is still running), started SurfaceLink and never looked back. First he provided repairs for local fabricators and businesses. Then he handled a few local repairs for a national manufacturer. Soon he was asked to handle repairs in neighboring states. Then other manufacturers heard about SurfaceLink and asked for help with repairs.

Website Update

Services

Surface Link Report

We can make your countertop look like new again. Solid Surface, Marble, Granite, Quartz Surfaces (Engineered Stone) or Recycled Glass. We remove scratches and stains and repolish your surfaces using our dustless Watermist process. Our entire experience with SurfaceLink could not have been better!

From our Service Rep, Chris who we first spoke with on the phone to our Tech, Steve who came to our home to install our new sink, everyone was very helpful, knowledgeable and professional.We are the Factory Authorized surface repair company for LG, DuPont, Formica, US Surfaces, Hanwha, Wilsonart, Samsung, IceStone and others.

Process Report

Call us or email us. We have several estimators ready to take a little information and provide you with an estimate, during the same phone call in most cases! Or we will email you an estimate. In any case, we know you don't want to wait, because we are like you - we wouldn't want to wait either! On the day of the appointment, the technician will call you ahead of arrival.

Help Report

We sand and polish or hone your countertop, removing all the scratches and surface damage, to like brand new. We enlarge or modify the cutout to allow installation of a new cooktop, slide in range or freestanding range. We also make new cutouts to allow installation of an appliance where there never was one before.

Reviews (7)

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Phyllis D.

Oct 25, 2021

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Phyllis D
Save your money, watch a video and do it yourself. I wasted 1,000. they were supposed to repair a chip, fix some pitted areas, buff and seal. They didn't fix either issue however they did buff and seal. The sealer they used I can buy for 10.00 Or less. I bought a repair kit and fixed the issue that they couldn't fix. I wasted $1,000 on these clowns. I would give them a minus 10 if I could.

Ron L.

Dec 16, 2020

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They did not correctly install their (crappy) resurfacing product correctly in our hall bathroom shower and it caused a leak through the tiles into our lower floor family room. Had to totally gut the shower, etc. The crappy product angle, besides the lousy install mentioned above, has worn out in a ring around one lavatory sink, even though we followed their care and cleaning instructions exactly.

DO NOT recommend them or their products.

I would give them a minus 5 if I could.

Heather C.

May 30, 2019

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I was very happy with their service! They had great turnaround time and were very reasonable. I had a good interaction with all staff members.

Diane H.

Apr 26, 2019

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It took a month of responses that just seemed that the company was kicking the can down the road but they did resolve my issues in a generous way so that's appreciated.

Gregory P.

Sep 13, 2018

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I called suface link to ask about a product that Dupont makes, and that suface link installs, and so I couldn't get any information, and suface link customers service were very rude, by hanging the phone up on me, and I think that was very dispassionate, by suface link.

Susan P.

Feb 10, 2018

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I was amazed at the way my Corian countertop looked when the man from Surface Link fixed the gaping crack. He did an awesome job, and it was way superior to the repair I previously had done by someone else. Now I don't have to worry about having to replace my countertops. Everyone I dealt with at Surface-Link was very nice and professional. I was so impressed with them. The technician even gave me a good bid on getting a new sink installed, and I will be hiring them again.

W. W.

Nov 11, 2016

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Thumbs down! You are wasting your money. They subcontract out their work to local vendors and the subcontractors are not professional. Work is inferior. You can do it yourself and save your money. Management is not friendly.