Hometown Medical Supplies makes lives bigger by providing mobility solutions that help our adult patients take back the freedom, activities and relationships that may have become limited by illness, injury or age. For our pediatric patients whose lives may be impacted by various developmental disabilities and mobility delays, Hometown helps them achieve their maximum level of functioning in the least restrictive environment.
We put people first by offering a variety of programs that reach out to their communities, living centers, schools and healthcare professionals to help everyone stay informed about the newest products and services designed to help foster a robust quality of life with more comfort, safety and activity.
We put people first by offering a variety of programs that reach out to their communities, living centers, schools and healthcare professionals to help everyone stay informed about the newest products and services designed to help foster a robust quality of life with more comfort, safety and activity.
Services
Hometown Medical Supplies is redefining the meaning of service. With our growing network of showrooms, service hubs, mobile vans and visiting representatives, Hometown brings its products and services to you if you are homebound or unable to visit us for any other reason.
With constant changes to Medicare, Medi-Cal and other entitlement programs, Hometown stives to simplify the process of product and service delivery for both patients and medical professionals.Combining the best elements of online versus brick and mortar showrooms, Hometown is virtually at your door when you need us, whether for evaluations, demonstrations, delivery, or service - at your home or an assisted living center.
With constant changes to Medicare, Medi-Cal and other entitlement programs, Hometown stives to simplify the process of product and service delivery for both patients and medical professionals.Combining the best elements of online versus brick and mortar showrooms, Hometown is virtually at your door when you need us, whether for evaluations, demonstrations, delivery, or service - at your home or an assisted living center.
Hometown backs up its line of mobility solutions with repair and maintenance services to keep your equipment in top shape. Our service programs are aimed at keeping you safe and on the go. We stand behind our Hometown customers with a full range of maintenance services to keep your equipment operating as intended.
Hometown offers a full range of power chair options from the most respected manufacturers. We provide our own warranty and service on top of the manufacturers warranty. Hometown helps you select the right power chair based on your specific needs and lifestyle. We work with you and your doctor to qualify you quickly so that you can start enjoying the benefits of your new equipment as soon as possible.
Hometown offers a full line of power rehab chairs and configurable options. Our RESNA certified staff works closely with patients, doctors, manufacturers and engineers to deliver the most effective solution possible. Thanks to today's technology and the expanding range of modern adaptive equipment, individuals with mobility challenges can achieve a range of freedom and lifestyle choices never before possible.
Hometown offers a full line of light weight, ultra light weight, high performance folding or rigid frame rehab chairs for people on the go. We also supply critical accessories that maximize comfort and usability. The Hometown RESNA staff helps you select and configure your chair to reflect the features that best fit your needs and lifestyle.
Reviews (10)
DeAnna Lagasse
Dec 18, 2021
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On Dec 23., 2021 the nursing home (Stonebrook) sent an order for my walker to Hometown. 6 days later Hometown faxed a request that a doctor's reason was needed. Stonebrook didn't reply. Hometown did not follow up, and they waited 6 days to even ask for the Dr's note. 12 days later the patient (me) is still waiting for my walker!
Rich U.
Feb 14, 2021
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This is a repost of my review on Yelp! My customer service experience with Hometown Medical Supply in San Jose has been great. My 93 year old mother was ordered a new walker by her PT /OT team and Hometown delivered it to her house. The first walker ordered was too large, so hometown delivered a new smaller walker to her. No problem. The new walker was not configured like we needed it, and Hometown quickly gave us the parts we needed. Now some people may consider 3 tries to get the right configuration a fail, but I don't know what was ordered. What I do know is that Hometown has been accommodating
Andrew Ziegler
Dec 31, 2020
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HORRIBLE SERVICE! Office girls are rude and hang up on you after waiting on hold forever. Technitions are untrained, un certified with questionable backgrounds(criminals/undocumented). Lalit only cares about money Not the patient! I've had to buy tires for my wheelchair for the last 2 years because they can't get the job done. AVOID THIS PLACE AT ALL COSTS!!!
Farnaz H.
Dec 07, 2019
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The rehab center my dad was released from used this company to order a toilet seat raiser w/handle for him almost 2 months ago. First they sent a foot support for him (????), then after more than 20 phone calls and follow-ups from me and weeks later they sent another wrong item (a toilet seat without the handle). To make the story short I had to drive 16 miles each way (4 times) to return this wrong item, and follow-up to get items we needed (which at the end it never happened, because of their bad customer service, different excuses and fraudulent ways) . For your sake don't waste your time with
Diana Kentzell
Nov 13, 2019
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This company has had its issues in the past. Mostly with relocation, some staff issues. But after 4 yrs. Of maintence repairs on a 10yr. Old chair. Today Im am happy with my new 2019 Quickie 700.
They knew my needs required more than just a chair. Mine reclines, leg lifts, and the fact that it goes 5 miles a hour, is awesome. Im very outdoorsy kind of person. And comfort is key. Thank you to all the staff at Hometown Medical Supplies.
They knew my needs required more than just a chair. Mine reclines, leg lifts, and the fact that it goes 5 miles a hour, is awesome. Im very outdoorsy kind of person. And comfort is key. Thank you to all the staff at Hometown Medical Supplies.
Lee
Jun 04, 2019
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I've been trying to get the motorized wheelchair they brought me fixed for almost a year now. The one they brought me has a problem with steering which has been dangerous at times. I'm going to again report them to MediCare. Next time I'll go elsewhere.
The phone system is lousy, if you can even get through.
The phone system is lousy, if you can even get through.
Henry Martin
Sep 07, 2017
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Needed to get a transport wheel chair for my father. Was told to contact Hometown medical supplies as they are the only ones in my area that excepts insurance. Apparently all others operate out of pocket only.
I looked them up on Yelp and gave them a call. There was 3 people on the line ahead of me, the automated answering service stated I had 4 minutes or less to wait. The automated answering service started counting down backwards once it hit one minute it's started counting back up I ended up waiting 40 minutes for someone answer the phone. 0 stars for answering service. When I finally spoke
I looked them up on Yelp and gave them a call. There was 3 people on the line ahead of me, the automated answering service stated I had 4 minutes or less to wait. The automated answering service started counting down backwards once it hit one minute it's started counting back up I ended up waiting 40 minutes for someone answer the phone. 0 stars for answering service. When I finally spoke
Karen Kunimura
Jul 27, 2017
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Answering Service is awful. I waited 57 minutes, then hung up. I was on the phone on my way to a luncheon. Had to hang up when I got to the restaurant. Tried again on my way home. Finally, got someone to answer after being on hold for 54 minutes. I have had to continually call the company concerning my mother's wheelchair. After one year, the company informed me that Medicare had rejected the claim and they were coming to repossess the wheelchair. My mother requires a wheelchair as per her orthopedic surgeon and primary care physician. They said that they forgot to tell me. They told me when I
Neil
Jun 12, 2017
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Exasperating experiences. Rarely do they return phone calls. My Doctor's office called me and said they had just gotten off the phone with Hometown and they were delivering the Gel Overlay for the bed tomorrow, Saturday and I should call them. I called and someone said it was not approved and they are waiting for the paperwork from my Doctor's. When I said I had just got off the phone with my Doctor's office who had just gotten off the phone with Hometown and said it would be delivered tomorrow by Hometown, they didn't know what I was talking about! By then my Doctor's office was closed for the
Joshua Poole
Sep 27, 2016
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This company helped me get a manual wheelchair. I'm a paraplegic in the manual chair I'm using at the moment is falling apart and causing undue stress and pain in my joints and body. I notified the company within 2 to 3 days that the chair was unusable for me. I was given very little help or inspiration that the situation could be resolved easily and quickly. The wheelchairs that are offered now are made completely different from the quickie I got around nine or 10 years ago. I can't believe that a company would rather stick a disabled man with a chair that is totally unusable for myself. I'm in
