Chason Service Engineers

CSE installed an iWave R air purifier in my elderly parent’s AC system, for $740. The device itself retails for over $400, installation took about 30 minutes. Seemed a bit expensive to me, especially since my parents don’t smoke and have no pets. When I called CSE about it, their justification for installing it was, my elderly parent approved it, and some companies charge even more. So, if this is the kind of service experience you want, go for it.

Chason has been providing dependable HVAC services to my home for many years, they are very honest and provide excellent servcie everytime. I recommend to all my friends and family.

Chason has been providing expert HVAC service to my home for over 30 years. The owner Bob Chason provides old fashion service you can trust, not to many companies around like Chason Service engineers anymore.

Used this service a few days ago, and not happy about the experience. I felt the men who came to my home, to "help" me did much worse than that. They were unprofessional and childish. Also seemed like they hated the company they worked for. I also realized I had a few things missing from my room, all which were valuable. Don't call this company for help, because you're not gonna get it!

Bob came down to give an estimate for a totally new AC Unit and said that he would provide a quote within a couple of days. It never came. Then we followed up 4 days later by calling the Office, and they said that Bob would call back by the End of Day, but it Never Happened. This scenario occurred Multiple Times over 4 weeks. We even said, Just Let Us Know if you do not want to the job! NO Response!! HORRIBLE Customer Service and we were even referred to him by a Friend of his!! Stay Away if you expect to be treated as a Paying Customer!!

Company, customer service, ethics, care for my home, knowledge and punctuality were all 101%. Vernon showed up at EXACTLY the appt set. Immediatly knew what was going on. He diagnosed, repaired and explained the issues so i could understand. He wore booties to protect my floor and helped me avoid issues in the future. He even talked Ravens football as to keep me calm since was worried about how much it wouls cost me. Thanks to EVERYONE at Chason, my kids are sleeping in warm rooms tonight. Thanks everyone. Keep it up!

We went with this company because of some positive information I found about them after scrubbing the internet. The service visit was $120, high but I thought it would be compensated for by honorable service. Because I had to work, my wife was there to receive them. The technician did a good job of identifying the problem in less than 20 minutes and ended up replacing the run capacitor. He completed the repair without first consulting my wife about what the problem was.

The price was $267. He charged us $147 dollars to install a new capacitor, which typically runs less than $30 and takes 10

Awesome. Dan was super helpful and very courteous. He arrived less than an hour after I called, right in the window they said he would. Price was right around what I expected. I will definitely call them again if needed, hope I don't have to though!